Guest Switzerland calling Posted June 23, 2008 Posted June 23, 2008 For the past several weeks I have been experiencing an internet disconnection problem. At the time, the only change I had made was to buy and download my new version of Norton anti-virus. I assumed the disconnection problem was associated with Norton. After weeks of trying to solve the problem with Norton to no success, they advised me it is most likely a problem with Microsoft. I have Windows XP and an analogue line at 50.6 kbps. Whilst online the line will disconnect and my phone will ring and the line will attempt to reconnect. I can find no pattern to the disconnection – it is NOT associated with: - what I’m doing online (it can be handling email or using websites or just reading something (i.e. not really “doing” anything)!) - time of day - incoming phonecalls (I have tried to trigger it without success, and I’m not that popular anyway to receive all the disconnect calls!) - virus (I’ve scanned my system with two anti-virus programs) - frequency (can happen after only a minute or not happen for as long as 20 minutes) - my ISP (they inform me it’s “business as usual”) - idle time (I am almost always busy doing something when I am online) - my phone (I have only one on the line – it works perfectly normally) - I am very simple user – I handle small amount of emails and a bit of website browsing (not “dangerous” sites) - Note: I wanted to try the Start/ Settings/ Network/ Repair suggestion in the forum, but I could not access the “Repair” button (it is displayed but not as a selectionable option (I am logged on as Administrator)) - Settings for Redial options: o Idle time = 1 hour o “Redial if line is dropped” – not selected I would be grateful for any advice I can get on the problem – as much as I am not a big internet user, it does play a crucial role in my life. Many (many) thanks.
Guest PA Bear [MS MVP] Posted June 23, 2008 Posted June 23, 2008 Re: Internet disconnect. Analogue line. Start with... How to troubleshoot network connectivity problems in Internet Explorer [ignore APPLIES TO section if you're not running Vista or IE7] http://support.microsoft.com/kb/936211 If no joy... 1. After making certain you have a copy of your Product Key, uninstall all Norton software (including LiveUpdate) via Add/Remove Programs. 2. Enable the Windows Firewall. NB: You're "working without a net" now: Don't to ANYTHING else online (e.g., browsing; reading email; chatting) except #3 through #5 below until your anti-virus application has been installed and fully updated! 3. Run this removal tool: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 4. Reboot and /immediately/ install Avira AntiVir* (free), or the 30-day free trial version of, e.g., NOD32**, KAV7*** 5. Manually update your new anti-virus application then run a full system scan. Do your problems persist now? [Don't forget to subscribe to your new AV app or uninstall it then reinstall the Norton application before the free-trial period expires! Should you decide to reinstall the Norton application, I recommend not installing any Norton Add-ons for a while.] * http://www.free-av.com/ ** http://www.eset.com/download/index.php *** http://usa.kaspersky.com/trials/home-users/anti-virus-7/ -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ Switzerland calling wrote: > For the past several weeks I have been experiencing an internet > disconnection problem. > > At the time, the only change I had made was to buy and download my new > version of Norton anti-virus. I assumed the disconnection problem was > associated with Norton. After weeks of trying to solve the problem with > Norton to no success, they advised me it is most likely a problem with > Microsoft. > > I have Windows XP and an analogue line at 50.6 kbps. Whilst online the > line > will disconnect and my phone will ring and the line will attempt to > reconnect. I can find no pattern to the disconnection – it is NOT > associated > with: > > - what I’m doing online (it can be handling email or using websites or > just > reading something (i.e. not really “doing” anything)!) > - time of day > - incoming phonecalls (I have tried to trigger it without success, and I’m > not that popular anyway to receive all the disconnect calls!) > - virus (I’ve scanned my system with two anti-virus programs) > - frequency (can happen after only a minute or not happen for as long as > 20 > minutes) > - my ISP (they inform me it’s “business as usual”) > - idle time (I am almost always busy doing something when I am online) > - my phone (I have only one on the line – it works perfectly normally) > - I am very simple user – I handle small amount of emails and a bit of > website browsing (not “dangerous” sites) > - Note: I wanted to try the Start/ Settings/ Network/ Repair suggestion in > the forum, but I could not access the “Repair” button (it is displayed but > not as a selectionable option (I am logged on as Administrator)) > - Settings for Redial options: > o Idle time = 1 hour > o “Redial if line is dropped” – not selected > > I would be grateful for any advice I can get on the problem – as much as I > am not a big internet user, it does play a crucial role in my life. > > Many (many) thanks.
Guest Switzerland calling Posted June 23, 2008 Posted June 23, 2008 Re: Internet disconnect. Analogue line. Hello PA Bear – thanks for your fast reply. I read the troubleshooter article – it seems largely to apply to problems connecting to particular websites rather than disconnecting from the internet. I tested all the physical connections and everything appeared fine, but problem persists. I should have said in my original question, having been so frustrated with Norton (Helpdesk) I have already unsubscribed and physically removed/ uninstalled the program (I did not run the removal tool you mention in 3 – should I do this also?). Interestingly, I had then installed Avira, updated it, and ran full system scan (no virus or problem showing on my pc). That’s what surprised me so much – the disconnect problem seems to have started when I downloaded the new Norton, but did not disappear when I uninstalled it. Norton maintained that it was a Microsoft problem. Is it just a coincidence for the timings? I have changed absolutely nothing else – I have an amazingly “static” pc that I don’t tamper with – it was running beautifully for the past year… Would this “Repair” option I mentioned (I wanted to try the Start/ Settings/ Network/ Repair suggestion in the forum, but I could not access the “Repair” button (it is displayed but not as a selectionable option (I am logged on as Administrator)) be useful in this case? Any further ideas please? Best regards. "PA Bear [MS MVP]" wrote: > Start with... > > How to troubleshoot network connectivity problems in Internet Explorer > [ignore APPLIES TO section if you're not running Vista or IE7] > http://support.microsoft.com/kb/936211 > > If no joy... > > 1. After making certain you have a copy of your Product Key, uninstall all > Norton software (including LiveUpdate) via Add/Remove Programs. > > 2. Enable the Windows Firewall. > > NB: You're "working without a net" now: Don't to ANYTHING else online (e.g., > browsing; reading email; chatting) except #3 through #5 below until your > anti-virus application has been installed and fully updated! > > 3. Run this removal tool: > http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 > > 4. Reboot and /immediately/ install Avira AntiVir* (free), or the 30-day > free trial version of, e.g., NOD32**, KAV7*** > > 5. Manually update your new anti-virus application then run a full system > scan. > > Do your problems persist now? > > [Don't forget to subscribe to your new AV app or uninstall it then reinstall > the Norton application before the free-trial period expires! Should you > decide to reinstall the Norton application, I recommend not installing any > Norton Add-ons for a while.] > > * http://www.free-av.com/ > ** http://www.eset.com/download/index.php > *** http://usa.kaspersky.com/trials/home-users/anti-virus-7/ > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.net/ > > > > > Switzerland calling wrote: > > For the past several weeks I have been experiencing an internet > > disconnection problem. > > > > At the time, the only change I had made was to buy and download my new > > version of Norton anti-virus. I assumed the disconnection problem was > > associated with Norton. After weeks of trying to solve the problem with > > Norton to no success, they advised me it is most likely a problem with > > Microsoft. > > > > I have Windows XP and an analogue line at 50.6 kbps. Whilst online the > > line > > will disconnect and my phone will ring and the line will attempt to > > reconnect. I can find no pattern to the disconnection – it is NOT > > associated > > with: > > > > - what I’m doing online (it can be handling email or using websites or > > just > > reading something (i.e. not really “doing” anything)!) > > - time of day > > - incoming phonecalls (I have tried to trigger it without success, and I’m > > not that popular anyway to receive all the disconnect calls!) > > - virus (I’ve scanned my system with two anti-virus programs) > > - frequency (can happen after only a minute or not happen for as long as > > 20 > > minutes) > > - my ISP (they inform me it’s “business as usual”) > > - idle time (I am almost always busy doing something when I am online) > > - my phone (I have only one on the line – it works perfectly normally) > > - I am very simple user – I handle small amount of emails and a bit of > > website browsing (not “dangerous” sites) > > - Note: I wanted to try the Start/ Settings/ Network/ Repair suggestion in > > the forum, but I could not access the “Repair” button (it is displayed but > > not as a selectionable option (I am logged on as Administrator)) > > - Settings for Redial options: > > o Idle time = 1 hour > > o “Redial if line is dropped” – not selected > > > > I would be grateful for any advice I can get on the problem – as much as I > > am not a big internet user, it does play a crucial role in my life. > > > > Many (many) thanks. > >
Guest PA Bear [MS MVP] Posted June 23, 2008 Posted June 23, 2008 Re: Internet disconnect. Analogue line. > I should have said in my original question, having been so frustrated with > Norton (Helpdesk) I have already unsubscribed and physically removed/ > uninstalled the program (I did not run the removal tool you mention in 3 – > should I do this also?). Yes, you MUST run the removal tool, too, then reboot. See if this helps at all. Switzerland calling wrote: > Hello PA Bear – thanks for your fast reply. > > I read the troubleshooter article – it seems largely to apply to problems > connecting to particular websites rather than disconnecting from the > internet. I tested all the physical connections and everything appeared > fine, but problem persists. > > I should have said in my original question, having been so frustrated with > Norton (Helpdesk) I have already unsubscribed and physically removed/ > uninstalled the program (I did not run the removal tool you mention in 3 – > should I do this also?). > > Interestingly, I had then installed Avira, updated it, and ran full system > scan (no virus or problem showing on my pc). > > That’s what surprised me so much – the disconnect problem seems to have > started when I downloaded the new Norton, but did not disappear when I > uninstalled it. Norton maintained that it was a Microsoft problem. > > Is it just a coincidence for the timings? I have changed absolutely > nothing > else – I have an amazingly “static” pc that I don’t tamper with – it was > running beautifully for the past year… > > Would this “Repair” option I mentioned (I wanted to try the Start/ > Settings/ > Network/ Repair suggestion in the forum, but I could not access the > “Repair” > button (it is displayed but not as a selectionable option (I am logged on > as > Administrator)) be useful in this case? > > Any further ideas please? Best regards. > > > "PA Bear [MS MVP]" wrote: > >> Start with... >> >> How to troubleshoot network connectivity problems in Internet Explorer >> [ignore APPLIES TO section if you're not running Vista or IE7] >> http://support.microsoft.com/kb/936211 >> >> If no joy... >> >> 1. After making certain you have a copy of your Product Key, uninstall >> all >> Norton software (including LiveUpdate) via Add/Remove Programs. >> >> 2. Enable the Windows Firewall. >> >> NB: You're "working without a net" now: Don't to ANYTHING else online >> (e.g., browsing; reading email; chatting) except #3 through #5 below >> until >> your anti-virus application has been installed and fully updated! >> >> 3. Run this removal tool: >> http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 >> >> 4. Reboot and /immediately/ install Avira AntiVir* (free), or the 30-day >> free trial version of, e.g., NOD32**, KAV7*** >> >> 5. Manually update your new anti-virus application then run a full system >> scan. >> >> Do your problems persist now? >> >> [Don't forget to subscribe to your new AV app or uninstall it then >> reinstall the Norton application before the free-trial period expires! >> Should you decide to reinstall the Norton application, I recommend not >> installing any Norton Add-ons for a while.] >> >> * http://www.free-av.com/ >> ** http://www.eset.com/download/index.php >> *** http://usa.kaspersky.com/trials/home-users/anti-virus-7/ >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >> AumHa VSOP & Admin http://aumha.net >> DTS-L http://dts-l.net/ >> >> >> >> >> Switzerland calling wrote: >>> For the past several weeks I have been experiencing an internet >>> disconnection problem. >>> >>> At the time, the only change I had made was to buy and download my new >>> version of Norton anti-virus. I assumed the disconnection problem was >>> associated with Norton. After weeks of trying to solve the problem with >>> Norton to no success, they advised me it is most likely a problem with >>> Microsoft. >>> >>> I have Windows XP and an analogue line at 50.6 kbps. Whilst online the >>> line >>> will disconnect and my phone will ring and the line will attempt to >>> reconnect. I can find no pattern to the disconnection – it is NOT >>> associated >>> with: >>> >>> - what I’m doing online (it can be handling email or using websites or >>> just >>> reading something (i.e. not really “doing” anything)!) >>> - time of day >>> - incoming phonecalls (I have tried to trigger it without success, and I’m >>> not that popular anyway to receive all the disconnect calls!) >>> - virus (I’ve scanned my system with two anti-virus programs) >>> - frequency (can happen after only a minute or not happen for as long as >>> 20 >>> minutes) >>> - my ISP (they inform me it’s “business as usual”) >>> - idle time (I am almost always busy doing something when I am online) >>> - my phone (I have only one on the line – it works perfectly normally) >>> - I am very simple user – I handle small amount of emails and a bit of >>> website browsing (not “dangerous” sites) >>> - Note: I wanted to try the Start/ Settings/ Network/ Repair suggestion >>> in >>> the forum, but I could not access the “Repair” button (it is displayed >>> but >>> not as a selectionable option (I am logged on as Administrator)) >>> - Settings for Redial options: >>> o Idle time = 1 hour >>> o “Redial if line is dropped” – not selected >>> >>> I would be grateful for any advice I can get on the problem – as much as >>> I >>> am not a big internet user, it does play a crucial role in my life. >>> >>> Many (many) thanks.
Guest Switzerland calling Posted June 24, 2008 Posted June 24, 2008 Re: Internet disconnect. Analogue line. OK, I ran the removal tool to tidy up anything lurking there and rebooted. Still the same problem. It's quite frequent and making it close to impossible to use internet. Ideas: Firewalls: I have always had Windows disabled and used Zonealarm with no previous problems or conflicts. Network repair option (below): would this work for me? Appreciate further thoughts... regards. "PA Bear [MS MVP]" wrote: > > I should have said in my original question, having been so frustrated with > > Norton (Helpdesk) I have already unsubscribed and physically removed/ > > uninstalled the program (I did not run the removal tool you mention in 3 – > > should I do this also?). > > Yes, you MUST run the removal tool, too, then reboot. See if this helps at > all. > > Switzerland calling wrote: > > Hello PA Bear – thanks for your fast reply. > > > > I read the troubleshooter article – it seems largely to apply to problems > > connecting to particular websites rather than disconnecting from the > > internet. I tested all the physical connections and everything appeared > > fine, but problem persists. > > > > I should have said in my original question, having been so frustrated with > > Norton (Helpdesk) I have already unsubscribed and physically removed/ > > uninstalled the program (I did not run the removal tool you mention in 3 – > > should I do this also?). > > > > Interestingly, I had then installed Avira, updated it, and ran full system > > scan (no virus or problem showing on my pc). > > > > That’s what surprised me so much – the disconnect problem seems to have > > started when I downloaded the new Norton, but did not disappear when I > > uninstalled it. Norton maintained that it was a Microsoft problem. > > > > Is it just a coincidence for the timings? I have changed absolutely > > nothing > > else – I have an amazingly “static” pc that I don’t tamper with – it was > > running beautifully for the past year… > > > > Would this “Repair” option I mentioned (I wanted to try the Start/ > > Settings/ > > Network/ Repair suggestion in the forum, but I could not access the > > “Repair” > > button (it is displayed but not as a selectionable option (I am logged on > > as > > Administrator)) be useful in this case? > > > > Any further ideas please? Best regards. > > > > > > "PA Bear [MS MVP]" wrote: > > > >> Start with... > >> > >> How to troubleshoot network connectivity problems in Internet Explorer > >> [ignore APPLIES TO section if you're not running Vista or IE7] > >> http://support.microsoft.com/kb/936211 > >> > >> If no joy... > >> > >> 1. After making certain you have a copy of your Product Key, uninstall > >> all > >> Norton software (including LiveUpdate) via Add/Remove Programs. > >> > >> 2. Enable the Windows Firewall. > >> > >> NB: You're "working without a net" now: Don't to ANYTHING else online > >> (e.g., browsing; reading email; chatting) except #3 through #5 below > >> until > >> your anti-virus application has been installed and fully updated! > >> > >> 3. Run this removal tool: > >> http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 > >> > >> 4. Reboot and /immediately/ install Avira AntiVir* (free), or the 30-day > >> free trial version of, e.g., NOD32**, KAV7*** > >> > >> 5. Manually update your new anti-virus application then run a full system > >> scan. > >> > >> Do your problems persist now? > >> > >> [Don't forget to subscribe to your new AV app or uninstall it then > >> reinstall the Norton application before the free-trial period expires! > >> Should you decide to reinstall the Norton application, I recommend not > >> installing any Norton Add-ons for a while.] > >> > >> * http://www.free-av.com/ > >> ** http://www.eset.com/download/index.php > >> *** http://usa.kaspersky.com/trials/home-users/anti-virus-7/ > >> -- > >> ~Robear Dyer (PA Bear) > >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > >> AumHa VSOP & Admin http://aumha.net > >> DTS-L http://dts-l.net/ > >> > >> > >> > >> > >> Switzerland calling wrote: > >>> For the past several weeks I have been experiencing an internet > >>> disconnection problem. > >>> > >>> At the time, the only change I had made was to buy and download my new > >>> version of Norton anti-virus. I assumed the disconnection problem was > >>> associated with Norton. After weeks of trying to solve the problem with > >>> Norton to no success, they advised me it is most likely a problem with > >>> Microsoft. > >>> > >>> I have Windows XP and an analogue line at 50.6 kbps. Whilst online the > >>> line > >>> will disconnect and my phone will ring and the line will attempt to > >>> reconnect. I can find no pattern to the disconnection – it is NOT > >>> associated > >>> with: > >>> > >>> - what I’m doing online (it can be handling email or using websites or > >>> just > >>> reading something (i.e. not really “doing” anything)!) > >>> - time of day > >>> - incoming phonecalls (I have tried to trigger it without success, and I’m > >>> not that popular anyway to receive all the disconnect calls!) > >>> - virus (I’ve scanned my system with two anti-virus programs) > >>> - frequency (can happen after only a minute or not happen for as long as > >>> 20 > >>> minutes) > >>> - my ISP (they inform me it’s “business as usual”) > >>> - idle time (I am almost always busy doing something when I am online) > >>> - my phone (I have only one on the line – it works perfectly normally) > >>> - I am very simple user – I handle small amount of emails and a bit of > >>> website browsing (not “dangerous” sites) > >>> - Note: I wanted to try the Start/ Settings/ Network/ Repair suggestion > >>> in > >>> the forum, but I could not access the “Repair” button (it is displayed > >>> but > >>> not as a selectionable option (I am logged on as Administrator)) > >>> - Settings for Redial options: > >>> o Idle time = 1 hour > >>> o “Redial if line is dropped” – not selected > >>> > >>> I would be grateful for any advice I can get on the problem – as much as > >>> I > >>> am not a big internet user, it does play a crucial role in my life. > >>> > >>> Many (many) thanks. > >
Guest Lil' Dave Posted June 24, 2008 Posted June 24, 2008 Re: Internet disconnect. Analogue line. "Switzerland calling" <Switzerlandcalling@discussions.microsoft.com> wrote in message news:7BDB7780-9D7E-4914-922E-2F28A8854304@microsoft.com... > > For the past several weeks I have been experiencing an internet > disconnection problem. > > At the time, the only change I had made was to buy and download my new > version of Norton anti-virus. I assumed the disconnection problem was > associated with Norton. After weeks of trying to solve the problem with > Norton to no success, they advised me it is most likely a problem with > Microsoft. > > I have Windows XP and an analogue line at 50.6 kbps. Whilst online the > line > will disconnect and my phone will ring and the line will attempt to > reconnect. If I read and interpret the above correctly, you have call-waiting option as part of your phone service. But, isn't waiting, rather, hanging up. -- Dave
Guest Switzerland calling Posted June 24, 2008 Posted June 24, 2008 Re: Internet disconnect. Analogue line. Thanks, but no, I don't have call waiting (I live in Switzerland). "Lil' Dave" wrote: > "Switzerland calling" <Switzerlandcalling@discussions.microsoft.com> wrote > in message news:7BDB7780-9D7E-4914-922E-2F28A8854304@microsoft.com... > > > > For the past several weeks I have been experiencing an internet > > disconnection problem. > > > > At the time, the only change I had made was to buy and download my new > > version of Norton anti-virus. I assumed the disconnection problem was > > associated with Norton. After weeks of trying to solve the problem with > > Norton to no success, they advised me it is most likely a problem with > > Microsoft. > > > > I have Windows XP and an analogue line at 50.6 kbps. Whilst online the > > line > > will disconnect and my phone will ring and the line will attempt to > > reconnect. > > > > If I read and interpret the above correctly, you have call-waiting option as > part of your phone service. But, isn't waiting, rather, hanging up. > -- > Dave > > >
Guest 3c273 Posted June 24, 2008 Posted June 24, 2008 Re: Internet disconnect. Analogue line. Switzerland has call waiting. http://www.swisscom.ch/res/festnetz/dienste/einstellungen/anklopfen/Index.htm </sarcasm> Louis "Switzerland calling" <Switzerlandcalling@discussions.microsoft.com> wrote in message news:D7DBE113-F641-4C2E-839E-9376F628A8CC@microsoft.com... > > Thanks, but no, I don't have call waiting (I live in Switzerland). > > "Lil' Dave" wrote: > > > "Switzerland calling" <Switzerlandcalling@discussions.microsoft.com> wrote > > in message news:7BDB7780-9D7E-4914-922E-2F28A8854304@microsoft.com... > > > > > > For the past several weeks I have been experiencing an internet > > > disconnection problem. > > > > > > At the time, the only change I had made was to buy and download my new > > > version of Norton anti-virus. I assumed the disconnection problem was > > > associated with Norton. After weeks of trying to solve the problem with > > > Norton to no success, they advised me it is most likely a problem with > > > Microsoft. > > > > > > I have Windows XP and an analogue line at 50.6 kbps. Whilst online the > > > line > > > will disconnect and my phone will ring and the line will attempt to > > > reconnect. > > > > > > > > If I read and interpret the above correctly, you have call-waiting option as > > part of your phone service. But, isn't waiting, rather, hanging up. > > -- > > Dave > > > > > >
Guest PA Bear [MS MVP] Posted June 24, 2008 Posted June 24, 2008 Re: Internet disconnect. Analogue line. > Firewalls: I have always had Windows disabled and used Zonealarm with no > previous problems or conflicts. If ZA Pro, see if disabling it and then enabling the Windows Firewall fixes the problem. If ZA Free, see if uninstalling it via Add/Remove Programs and then enabling the Windows Firewall fixes the problem. (Very often just disabling ZA Free doesn't work.) If still no joy, leave ZA disabled/uninstalled and try the network repair options/commands. How to reset Internet Protocol (TCP/IP) in Windows XP: http://support.microsoft.com/kb/299357 How to troubleshoot TCP/IP connectivity with Windows XP: http://support.microsoft.com/kb/314067 -- ~PA Bear Switzerland calling wrote: > OK, I ran the removal tool to tidy up anything lurking there and rebooted. > Still the same problem. It's quite frequent and making it close to > impossible to use internet. > > Ideas: > > Firewalls: I have always had Windows disabled and used Zonealarm with no > previous problems or conflicts. > > Network repair option (below): would this work for me? > > Appreciate further thoughts... regards. > > "PA Bear [MS MVP]" wrote: > >>> I should have said in my original question, having been so frustrated >>> with >>> Norton (Helpdesk) I have already unsubscribed and physically removed/ >>> uninstalled the program (I did not run the removal tool you mention in >>> 3 – >>> should I do this also?). >> >> Yes, you MUST run the removal tool, too, then reboot. See if this helps >> at >> all. >> >> Switzerland calling wrote: >>> Hello PA Bear – thanks for your fast reply. >>> >>> I read the troubleshooter article – it seems largely to apply to >>> problems >>> connecting to particular websites rather than disconnecting from the >>> internet. I tested all the physical connections and everything appeared >>> fine, but problem persists. >>> >>> I should have said in my original question, having been so frustrated >>> with >>> Norton (Helpdesk) I have already unsubscribed and physically removed/ >>> uninstalled the program (I did not run the removal tool you mention in >>> 3 – >>> should I do this also?). >>> >>> Interestingly, I had then installed Avira, updated it, and ran full >>> system >>> scan (no virus or problem showing on my pc). >>> >>> That’s what surprised me so much – the disconnect problem seems to have >>> started when I downloaded the new Norton, but did not disappear when I >>> uninstalled it. Norton maintained that it was a Microsoft problem. >>> >>> Is it just a coincidence for the timings? I have changed absolutely >>> nothing >>> else – I have an amazingly “static” pc that I don’t tamper with – it was >>> running beautifully for the past year… >>> >>> Would this “Repair” option I mentioned (I wanted to try the Start/ >>> Settings/ >>> Network/ Repair suggestion in the forum, but I could not access the >>> “Repair” >>> button (it is displayed but not as a selectionable option (I am logged >>> on >>> as >>> Administrator)) be useful in this case? >>> >>> Any further ideas please? Best regards. >>> >>> >>> "PA Bear [MS MVP]" wrote: >>> >>>> Start with... >>>> >>>> How to troubleshoot network connectivity problems in Internet Explorer >>>> [ignore APPLIES TO section if you're not running Vista or IE7] >>>> http://support.microsoft.com/kb/936211 >>>> >>>> If no joy... >>>> >>>> 1. After making certain you have a copy of your Product Key, uninstall >>>> all >>>> Norton software (including LiveUpdate) via Add/Remove Programs. >>>> >>>> 2. Enable the Windows Firewall. >>>> >>>> NB: You're "working without a net" now: Don't to ANYTHING else online >>>> (e.g., browsing; reading email; chatting) except #3 through #5 below >>>> until >>>> your anti-virus application has been installed and fully updated! >>>> >>>> 3. Run this removal tool: >>>> http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 >>>> >>>> 4. Reboot and /immediately/ install Avira AntiVir* (free), or the >>>> 30-day >>>> free trial version of, e.g., NOD32**, KAV7*** >>>> >>>> 5. Manually update your new anti-virus application then run a full >>>> system >>>> scan. >>>> >>>> Do your problems persist now? >>>> >>>> [Don't forget to subscribe to your new AV app or uninstall it then >>>> reinstall the Norton application before the free-trial period expires! >>>> Should you decide to reinstall the Norton application, I recommend not >>>> installing any Norton Add-ons for a while.] >>>> >>>> * http://www.free-av.com/ >>>> ** http://www.eset.com/download/index.php >>>> *** http://usa.kaspersky.com/trials/home-users/anti-virus-7/ >>>> -- >>>> ~Robear Dyer (PA Bear) >>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >>>> AumHa VSOP & Admin http://aumha.net >>>> DTS-L http://dts-l.net/ >>>> >>>> >>>> >>>> >>>> Switzerland calling wrote: >>>>> For the past several weeks I have been experiencing an internet >>>>> disconnection problem. >>>>> >>>>> At the time, the only change I had made was to buy and download my new >>>>> version of Norton anti-virus. I assumed the disconnection problem was >>>>> associated with Norton. After weeks of trying to solve the problem >>>>> with >>>>> Norton to no success, they advised me it is most likely a problem with >>>>> Microsoft. >>>>> >>>>> I have Windows XP and an analogue line at 50.6 kbps. Whilst online the >>>>> line >>>>> will disconnect and my phone will ring and the line will attempt to >>>>> reconnect. I can find no pattern to the disconnection – it is NOT >>>>> associated >>>>> with: >>>>> >>>>> - what I’m doing online (it can be handling email or using websites or >>>>> just >>>>> reading something (i.e. not really “doing” anything)!) >>>>> - time of day >>>>> - incoming phonecalls (I have tried to trigger it without success, and >>>>> I’m not that popular anyway to receive all the disconnect calls!) >>>>> - virus (I’ve scanned my system with two anti-virus programs) >>>>> - frequency (can happen after only a minute or not happen for as long >>>>> as >>>>> 20 >>>>> minutes) >>>>> - my ISP (they inform me it’s “business as usual”) >>>>> - idle time (I am almost always busy doing something when I am online) >>>>> - my phone (I have only one on the line – it works perfectly normally) >>>>> - I am very simple user – I handle small amount of emails and a bit of >>>>> website browsing (not “dangerous” sites) >>>>> - Note: I wanted to try the Start/ Settings/ Network/ Repair >>>>> suggestion >>>>> in >>>>> the forum, but I could not access the “Repair” button (it is displayed >>>>> but >>>>> not as a selectionable option (I am logged on as Administrator)) >>>>> - Settings for Redial options: >>>>> o Idle time = 1 hour >>>>> o “Redial if line is dropped” – not selected >>>>> >>>>> I would be grateful for any advice I can get on the problem – as much >>>>> as >>>>> I >>>>> am not a big internet user, it does play a crucial role in my life. >>>>> >>>>> Many (many) thanks.
Guest Switzerland calling Posted July 2, 2008 Posted July 2, 2008 Re: Internet disconnect. Analogue line. Here is what I have tried now: 1. Phone company tested my line from their end (not here at home) – no problem 2. Ran Dell Modem test on pc – no problem Windows XP: Repairing network connections – I can’t repair Network connection, because I realise I don’t actually have a Network – sorry (I have only one pc connected). Speed tests – is only for American cities – don’t think speed is the problem (Avira is apparently always slow), so I’m less worried by this. I am bit baffled now. If line & modem are both fine, what else could it be? Is there any way it could be a bug? Thank you for sticking with me on this! L "PA Bear [MS MVP]" wrote: > > Firewalls: I have always had Windows disabled and used Zonealarm with no > > previous problems or conflicts. > > If ZA Pro, see if disabling it and then enabling the Windows Firewall fixes > the problem. > > If ZA Free, see if uninstalling it via Add/Remove Programs and then enabling > the Windows Firewall fixes the problem. (Very often just disabling ZA Free > doesn't work.) > > If still no joy, leave ZA disabled/uninstalled and try the network repair > options/commands. > > How to reset Internet Protocol (TCP/IP) in Windows XP: > http://support.microsoft.com/kb/299357 > > How to troubleshoot TCP/IP connectivity with Windows XP: > http://support.microsoft.com/kb/314067 > -- > ~PA Bear > > > Switzerland calling wrote: > > OK, I ran the removal tool to tidy up anything lurking there and rebooted. > > Still the same problem. It's quite frequent and making it close to > > impossible to use internet. > > > > Ideas: > > > > Firewalls: I have always had Windows disabled and used Zonealarm with no > > previous problems or conflicts. > > > > Network repair option (below): would this work for me? > > > > Appreciate further thoughts... regards. > > > > "PA Bear [MS MVP]" wrote: > > > >>> I should have said in my original question, having been so frustrated > >>> with > >>> Norton (Helpdesk) I have already unsubscribed and physically removed/ > >>> uninstalled the program (I did not run the removal tool you mention in > >>> 3 – > >>> should I do this also?). > >> > >> Yes, you MUST run the removal tool, too, then reboot. See if this helps > >> at > >> all. > >> > >> Switzerland calling wrote: > >>> Hello PA Bear – thanks for your fast reply. > >>> > >>> I read the troubleshooter article – it seems largely to apply to > >>> problems > >>> connecting to particular websites rather than disconnecting from the > >>> internet. I tested all the physical connections and everything appeared > >>> fine, but problem persists. > >>> > >>> I should have said in my original question, having been so frustrated > >>> with > >>> Norton (Helpdesk) I have already unsubscribed and physically removed/ > >>> uninstalled the program (I did not run the removal tool you mention in > >>> 3 – > >>> should I do this also?). > >>> > >>> Interestingly, I had then installed Avira, updated it, and ran full > >>> system > >>> scan (no virus or problem showing on my pc). > >>> > >>> That’s what surprised me so much – the disconnect problem seems to have > >>> started when I downloaded the new Norton, but did not disappear when I > >>> uninstalled it. Norton maintained that it was a Microsoft problem. > >>> > >>> Is it just a coincidence for the timings? I have changed absolutely > >>> nothing > >>> else – I have an amazingly “static” pc that I don’t tamper with – it was > >>> running beautifully for the past year… > >>> > >>> Would this “Repair” option I mentioned (I wanted to try the Start/ > >>> Settings/ > >>> Network/ Repair suggestion in the forum, but I could not access the > >>> “Repair” > >>> button (it is displayed but not as a selectionable option (I am logged > >>> on > >>> as > >>> Administrator)) be useful in this case? > >>> > >>> Any further ideas please? Best regards. > >>> > >>> > >>> "PA Bear [MS MVP]" wrote: > >>> > >>>> Start with... > >>>> > >>>> How to troubleshoot network connectivity problems in Internet Explorer > >>>> [ignore APPLIES TO section if you're not running Vista or IE7] > >>>> http://support.microsoft.com/kb/936211 > >>>> > >>>> If no joy... > >>>> > >>>> 1. After making certain you have a copy of your Product Key, uninstall > >>>> all > >>>> Norton software (including LiveUpdate) via Add/Remove Programs. > >>>> > >>>> 2. Enable the Windows Firewall. > >>>> > >>>> NB: You're "working without a net" now: Don't to ANYTHING else online > >>>> (e.g., browsing; reading email; chatting) except #3 through #5 below > >>>> until > >>>> your anti-virus application has been installed and fully updated! > >>>> > >>>> 3. Run this removal tool: > >>>> http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 > >>>> > >>>> 4. Reboot and /immediately/ install Avira AntiVir* (free), or the > >>>> 30-day > >>>> free trial version of, e.g., NOD32**, KAV7*** > >>>> > >>>> 5. Manually update your new anti-virus application then run a full > >>>> system > >>>> scan. > >>>> > >>>> Do your problems persist now? > >>>> > >>>> [Don't forget to subscribe to your new AV app or uninstall it then > >>>> reinstall the Norton application before the free-trial period expires! > >>>> Should you decide to reinstall the Norton application, I recommend not > >>>> installing any Norton Add-ons for a while.] > >>>> > >>>> * http://www.free-av.com/ > >>>> ** http://www.eset.com/download/index.php > >>>> *** http://usa.kaspersky.com/trials/home-users/anti-virus-7/ > >>>> -- > >>>> ~Robear Dyer (PA Bear) > >>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > >>>> AumHa VSOP & Admin http://aumha.net > >>>> DTS-L http://dts-l.net/ > >>>> > >>>> > >>>> > >>>> > >>>> Switzerland calling wrote: > >>>>> For the past several weeks I have been experiencing an internet > >>>>> disconnection problem. > >>>>> > >>>>> At the time, the only change I had made was to buy and download my new > >>>>> version of Norton anti-virus. I assumed the disconnection problem was > >>>>> associated with Norton. After weeks of trying to solve the problem > >>>>> with > >>>>> Norton to no success, they advised me it is most likely a problem with > >>>>> Microsoft. > >>>>> > >>>>> I have Windows XP and an analogue line at 50.6 kbps. Whilst online the > >>>>> line > >>>>> will disconnect and my phone will ring and the line will attempt to > >>>>> reconnect. I can find no pattern to the disconnection – it is NOT > >>>>> associated > >>>>> with: > >>>>> > >>>>> - what I’m doing online (it can be handling email or using websites or > >>>>> just > >>>>> reading something (i.e. not really “doing” anything)!) > >>>>> - time of day > >>>>> - incoming phonecalls (I have tried to trigger it without success, and > >>>>> I’m not that popular anyway to receive all the disconnect calls!) > >>>>> - virus (I’ve scanned my system with two anti-virus programs) > >>>>> - frequency (can happen after only a minute or not happen for as long > >>>>> as > >>>>> 20 > >>>>> minutes) > >>>>> - my ISP (they inform me it’s “business as usual”) > >>>>> - idle time (I am almost always busy doing something when I am online) > >>>>> - my phone (I have only one on the line – it works perfectly normally) > >>>>> - I am very simple user – I handle small amount of emails and a bit of > >>>>> website browsing (not “dangerous” sites) > >>>>> - Note: I wanted to try the Start/ Settings/ Network/ Repair > >>>>> suggestion > >>>>> in > >>>>> the forum, but I could not access the “Repair” button (it is displayed > >>>>> but > >>>>> not as a selectionable option (I am logged on as Administrator)) > >>>>> - Settings for Redial options: > >>>>> o Idle time = 1 hour > >>>>> o “Redial if line is dropped” – not selected > >>>>> > >>>>> I would be grateful for any advice I can get on the problem – as much > >>>>> as > >>>>> I > >>>>> am not a big internet user, it does play a crucial role in my life. > >>>>> > >>>>> Many (many) thanks. > >
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