Guest PA Bear [MS MVP] Posted June 24, 2008 Posted June 24, 2008 Re: Problem downloading [We meet again!] Is Automatic Updates enabled? Are you attempting to install KB950759 via Windows Update website or manually? Go to Windows Update website and open your Update History: What were the last five (5) updates that were successfully installed, when were they installed, and how were they installed? Example: "Security Update for Windows XP (KBnnnnnn); 01 Jan-08; Windows Update" Actually, your 2 problems may be related (so I'm crossposting this reply to WinXP General): ======================== QUOTE (from my reply to your other thread) > Firewalls: I have always had Windows disabled and used Zonealarm with no > previous problems or conflicts. If ZA Pro, see if disabling it and then enabling the Windows Firewall fixes the problem. If ZA Free, see if uninstalling it via Add/Remove Programs and then enabling the Windows Firewall fixes the problem. (Very often just disabling ZA Free doesn't work.) ======================== One thing we haven't covered yet: Are you running WinXP SP2 or WinXP SP3? -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ Switzerland calling wrote: > I have a separate problem with internet disconnecting (see Windows XP > General), so I have been reviewing any missing Windows updates. > > I am missing: > > Cummulative Security Update (KB950759) > > I have tried to download but nothing happens - it says "downloading" but > nothing comes through after lots of time (I do have analogue line, but > there > is not even any progress bar movement). The line is not disconnecting > during > download wait. > > Any suggestions please? (for example, can I download this on someone elses > pc (if they have a diff version of Windows) and copy into mine?)
Guest Switzerland calling Posted June 24, 2008 Posted June 24, 2008 Re: Problem downloading Re: Problem downloading Hi there - I'm so glad it's you. I'm also worried the issues are related! I downloaded new Norton at beginning of June. On 10th June, Microsoft put out a new Windows "Cummulative Security update" to protect against possible intruders taking over pc... "Security issues have been identified that could allow an attacker to compromise a computer running Microsoft Internet Explorer and gain control over it. You can help protect your computer by installing this update from Microsoft. After you install this item, you may have to restart your computer." I have Windows Automatic Update on, but for some reason this file did not download (maybe because it is a large file and I am not on internet for long enough periods for it to have completed the download?) I have just been trying (for hours) to download it without sucess (if I acess from my pcs Update manager it does nothing (per below), and if I update directly from MS website my internet connection keeps dropping). What do you think? Could it actually have been a coincidence (Norton & Security Update at similar timing) and the MS update may solve it? Given I have scanned my pc with both Norton and Avira with absolutely no virus threats found, could I still have been invaded? I am going to try and get the file downloaded via a friends pc (cannot do this till next Monday). My Windows Update reports appear good - I have everything via Automatic Update daily except: Cummulative Security Update(per above) and XP Service Pack 3 (which has a 4 hour download time) I have WinXP SP2. What order should I do things (I have ZoneAlarm Free which I would have to remove - should I try the Security Update option first?)? Thanks for your patience and help. I really appreciate it. "PA Bear [MS MVP]" wrote: > [We meet again!] > > Is Automatic Updates enabled? Are you attempting to install KB950759 via > Windows Update website or manually? > > Go to Windows Update website and open your Update History: What were the > last five (5) updates that were successfully installed, when were they > installed, and how were they installed? Example: "Security Update for > Windows XP (KBnnnnnn); 01 Jan-08; Windows Update" > > Actually, your 2 problems may be related (so I'm crossposting this reply to > WinXP General): > > ======================== > QUOTE (from my reply to your other thread) > > Firewalls: I have always had Windows disabled and used Zonealarm with no > > previous problems or conflicts. > > If ZA Pro, see if disabling it and then enabling the Windows Firewall fixes > the problem. > > If ZA Free, see if uninstalling it via Add/Remove Programs and then enabling > the Windows Firewall fixes the problem. (Very often just disabling ZA Free > doesn't work.) > ======================== > > One thing we haven't covered yet: Are you running WinXP SP2 or WinXP SP3? > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.net/ > > > Switzerland calling wrote: > > I have a separate problem with internet disconnecting (see Windows XP > > General), so I have been reviewing any missing Windows updates. > > > > I am missing: > > > > Cummulative Security Update (KB950759) > > > > I have tried to download but nothing happens - it says "downloading" but > > nothing comes through after lots of time (I do have analogue line, but > > there > > is not even any progress bar movement). The line is not disconnecting > > during > > download wait. > > > > Any suggestions please? (for example, can I download this on someone elses > > pc (if they have a diff version of Windows) and copy into mine?) > >
Guest PA Bear [MS MVP] Posted June 24, 2008 Posted June 24, 2008 Re: Problem downloading Re: Problem downloading > I downloaded new Norton at beginning of June. In your other thread, you've told me that you've since uninstalled the Norton application and (at my recommendation) also ran the Norton Removal Tool. Yes, please uninstall ZA Free firewall, enable the Windows Firewall, *reboot*, and try installing KB950759 (and any other critical updates) via http://windowsupdate.microsoft.com ...or try downloading the update (SAVE it to your desktop, do not RUN it) and installing it manually: http://www.microsoft.com/downloads/details.aspx?FamilyId=FBC31BDE-0BF5-490C-96A8-071310D9464A Also, please post the information I asked for in my previous reply: >> Go to Windows Update website and open your Update History: What were the >> last five (5) updates that were successfully installed, when were they >> installed, and how were they installed? Example: "Security Update for >> Windows XP (KBnnnnnn); 01 Jan-08; Windows Update" ONLY A QUESTION, NOT A RECOMMENDATION! => Do you have an available Restore Point that predates the install of the Norton software? -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ Switzerland calling wrote: > Hi there - I'm so glad it's you. I'm also worried the issues are related! > > I downloaded new Norton at beginning of June. > > On 10th June, Microsoft put out a new Windows "Cummulative Security > update" > to protect against possible intruders taking over pc... "Security issues > have been identified that could allow an attacker to compromise a computer > running Microsoft Internet Explorer and gain control over it. You can help > protect your computer by installing this update from Microsoft. After you > install this item, you may have to restart your computer." > > I have Windows Automatic Update on, but for some reason this file did not > download (maybe because it is a large file and I am not on internet for > long > enough periods for it to have completed the download?) > > I have just been trying (for hours) to download it without sucess (if I > acess from my pcs Update manager it does nothing (per below), and if I > update directly from MS website my internet connection keeps dropping). > > What do you think? Could it actually have been a coincidence (Norton & > Security Update at similar timing) and the MS update may solve it? > > Given I have scanned my pc with both Norton and Avira with absolutely no > virus threats found, could I still have been invaded? > > I am going to try and get the file downloaded via a friends pc (cannot do > this till next Monday). > > My Windows Update reports appear good - I have everything via Automatic > Update daily except: > > Cummulative Security Update(per above) and > XP Service Pack 3 (which has a 4 hour download time) > > I have WinXP SP2. > > What order should I do things (I have ZoneAlarm Free which I would have to > remove - should I try the Security Update option first?)? > > Thanks for your patience and help. I really appreciate it. > > "PA Bear [MS MVP]" wrote: > >> [We meet again!] >> >> Is Automatic Updates enabled? Are you attempting to install KB950759 via >> Windows Update website or manually? >> >> Go to Windows Update website and open your Update History: What were the >> last five (5) updates that were successfully installed, when were they >> installed, and how were they installed? Example: "Security Update for >> Windows XP (KBnnnnnn); 01 Jan-08; Windows Update" >> >> Actually, your 2 problems may be related (so I'm crossposting this reply >> to >> WinXP General): >> >> ======================== >> QUOTE (from my reply to your other thread) >>> Firewalls: I have always had Windows disabled and used Zonealarm with no >>> previous problems or conflicts. >> >> If ZA Pro, see if disabling it and then enabling the Windows Firewall >> fixes >> the problem. >> >> If ZA Free, see if uninstalling it via Add/Remove Programs and then >> enabling the Windows Firewall fixes the problem. (Very often just >> disabling ZA Free doesn't work.) >> ======================== >> >> One thing we haven't covered yet: Are you running WinXP SP2 or WinXP SP3? >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >> AumHa VSOP & Admin http://aumha.net >> DTS-L http://dts-l.net/ >> >> >> Switzerland calling wrote: >>> I have a separate problem with internet disconnecting (see Windows XP >>> General), so I have been reviewing any missing Windows updates. >>> >>> I am missing: >>> >>> Cummulative Security Update (KB950759) >>> >>> I have tried to download but nothing happens - it says "downloading" but >>> nothing comes through after lots of time (I do have analogue line, but >>> there >>> is not even any progress bar movement). The line is not disconnecting >>> during >>> download wait. >>> >>> Any suggestions please? (for example, can I download this on someone >>> elses >>> pc (if they have a diff version of Windows) and copy into mine?)
Guest Switzerland calling Posted July 1, 2008 Posted July 1, 2008 Re: Problem downloading Re: Problem downloading Hi PA Bear. 1. I have done as instructed : - uninstalled ZA/ enabled Windows fiewall - manually installed KB950759 from a friend’s download - updated Avira 2. Update history as requested: Windows XP Cumulative Security Update for Internet Explorer 7 for Windows XP (KB950759) 24 June 2008 Windows Update - cancelled Windows XP Cumulative Security Update for Internet Explorer 7 for Windows XP (KB950759) 24 June 2008 Windows Update - cancelled Windows XP Cumulative Security Update for Internet Explorer 7 for Windows XP (KB950759) 24 June 2008 Windows Update - cancelled Windows XP Cumulative Security Update for Internet Explorer 7 for Windows XP (KB950759) 24 June 2008 Windows Update - failed Windows XP Windows XP Service Pack 3 (KB936929) 24 June 2008 Windows Update - failed Windows XP Windows XP Service Pack 3 (KB936929) 24 June 2008 Windows Update - cancelled Windows XP Windows XP Service Pack 3 (KB936929) 24 June 2008 Windows Update - failed Windows XP Windows Genuine Advantage Validation Tool (KB892130) 24 June 2008 Windows Update - succeeded Windows XP Security Update for Windows XP (KB951376) 22 June 2008 Automatic Updates - succeeded Windows XP Windows Malicious Software Removal Tool - June 2008 (KB890830) 13 June 2008 Automatic Updates - succeeded 3. Restore Point : confess I have never done a system restore – I backup my files to disk on 2 weekly basis (not even sure how Restore Point works… sorry). 4. Status: Internet connection “seemed” more stable to begin with, but still keeps disconnecting (curiously enough (maybe coincidental) it often disconnects when I try to write on this webpage!). 5. Other: Main thing I have done is the Avira update, but I did notice one weird thing (which may be a clue to you…): it was only a file of about 8,000 kB. I had ABSOLUTELY NOTHING ELSE open, but it showed me a download speed of 2kB/sec (normal speed is 50.6 kB7sec). What on Earth could be going on? Why is it so slow? Could there be anything else running (and how could I see?). Could there be a problem with telephone line? Or my modem? What could cause 2 kB speed please? If I click on the network traffic icon on the bottom toolbar it said Sent: 305, 000 bytes Received: over 9 million!!!!!!! I haven't been doing anything - is my pc doing something on it's own??? Thanks for your continued guidance, L "PA Bear [MS MVP]" wrote: > > I downloaded new Norton at beginning of June. > > In your other thread, you've told me that you've since uninstalled the > Norton application and (at my recommendation) also ran the Norton Removal > Tool. > > Yes, please uninstall ZA Free firewall, enable the Windows Firewall, > *reboot*, and try installing KB950759 (and any other critical updates) via > http://windowsupdate.microsoft.com ...or try downloading the update (SAVE it > to your desktop, do not RUN it) and installing it manually: > http://www.microsoft.com/downloads/details.aspx?FamilyId=FBC31BDE-0BF5-490C-96A8-071310D9464A > > Also, please post the information I asked for in my previous reply: > >> Go to Windows Update website and open your Update History: What were the > >> last five (5) updates that were successfully installed, when were they > >> installed, and how were they installed? Example: "Security Update for > >> Windows XP (KBnnnnnn); 01 Jan-08; Windows Update" > > ONLY A QUESTION, NOT A RECOMMENDATION! => Do you have an available Restore > Point that predates the install of the Norton software? > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.net/ > > > Switzerland calling wrote: > > Hi there - I'm so glad it's you. I'm also worried the issues are related! > > > > I downloaded new Norton at beginning of June. > > > > On 10th June, Microsoft put out a new Windows "Cummulative Security > > update" > > to protect against possible intruders taking over pc... "Security issues > > have been identified that could allow an attacker to compromise a computer > > running Microsoft Internet Explorer and gain control over it. You can help > > protect your computer by installing this update from Microsoft. After you > > install this item, you may have to restart your computer." > > > > I have Windows Automatic Update on, but for some reason this file did not > > download (maybe because it is a large file and I am not on internet for > > long > > enough periods for it to have completed the download?) > > > > I have just been trying (for hours) to download it without sucess (if I > > acess from my pcs Update manager it does nothing (per below), and if I > > update directly from MS website my internet connection keeps dropping). > > > > What do you think? Could it actually have been a coincidence (Norton & > > Security Update at similar timing) and the MS update may solve it? > > > > Given I have scanned my pc with both Norton and Avira with absolutely no > > virus threats found, could I still have been invaded? > > > > I am going to try and get the file downloaded via a friends pc (cannot do > > this till next Monday). > > > > My Windows Update reports appear good - I have everything via Automatic > > Update daily except: > > > > Cummulative Security Update(per above) and > > XP Service Pack 3 (which has a 4 hour download time) > > > > I have WinXP SP2. > > > > What order should I do things (I have ZoneAlarm Free which I would have to > > remove - should I try the Security Update option first?)? > > > > Thanks for your patience and help. I really appreciate it. > > > > "PA Bear [MS MVP]" wrote: > > > >> [We meet again!] > >> > >> Is Automatic Updates enabled? Are you attempting to install KB950759 via > >> Windows Update website or manually? > >> > >> Go to Windows Update website and open your Update History: What were the > >> last five (5) updates that were successfully installed, when were they > >> installed, and how were they installed? Example: "Security Update for > >> Windows XP (KBnnnnnn); 01 Jan-08; Windows Update" > >> > >> Actually, your 2 problems may be related (so I'm crossposting this reply > >> to > >> WinXP General): > >> > >> ======================== > >> QUOTE (from my reply to your other thread) > >>> Firewalls: I have always had Windows disabled and used Zonealarm with no > >>> previous problems or conflicts. > >> > >> If ZA Pro, see if disabling it and then enabling the Windows Firewall > >> fixes > >> the problem. > >> > >> If ZA Free, see if uninstalling it via Add/Remove Programs and then > >> enabling the Windows Firewall fixes the problem. (Very often just > >> disabling ZA Free doesn't work.) > >> ======================== > >> > >> One thing we haven't covered yet: Are you running WinXP SP2 or WinXP SP3? > >> -- > >> ~Robear Dyer (PA Bear) > >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > >> AumHa VSOP & Admin http://aumha.net > >> DTS-L http://dts-l.net/ > >> > >> > >> Switzerland calling wrote: > >>> I have a separate problem with internet disconnecting (see Windows XP > >>> General), so I have been reviewing any missing Windows updates. > >>> > >>> I am missing: > >>> > >>> Cummulative Security Update (KB950759) > >>> > >>> I have tried to download but nothing happens - it says "downloading" but > >>> nothing comes through after lots of time (I do have analogue line, but > >>> there > >>> is not even any progress bar movement). The line is not disconnecting > >>> during > >>> download wait. > >>> > >>> Any suggestions please? (for example, can I download this on someone > >>> elses > >>> pc (if they have a diff version of Windows) and copy into mine?) > >
Guest Switzerland calling Posted July 2, 2008 Posted July 2, 2008 Re: Problem downloading Re: Problem downloading Additional (to my other reply): I understand why Avira so slow (apparently it is always slow as it's free) so don't think that is hiding a problem. I have decided to go to Broadband, but would like to be sure all works here before I go ahead. 1. How can I check my modem is not faulty (I checked all the physical connections before)? 2. I have never been able to do the "repair" that is often suggested in these problem pages. When I do "start" "control panel" "network settings" and right click, I do not have the "repair" option available. 3. My ISP says nothing is wrong with my line - is there any way I can check from this end/ is there anything else I can check please? Hoping for some further guidance - disconnect still happening as before. Regards. "PA Bear [MS MVP]" wrote: > > I downloaded new Norton at beginning of June. > > In your other thread, you've told me that you've since uninstalled the > Norton application and (at my recommendation) also ran the Norton Removal > Tool. > > Yes, please uninstall ZA Free firewall, enable the Windows Firewall, > *reboot*, and try installing KB950759 (and any other critical updates) via > http://windowsupdate.microsoft.com ...or try downloading the update (SAVE it > to your desktop, do not RUN it) and installing it manually: > http://www.microsoft.com/downloads/details.aspx?FamilyId=FBC31BDE-0BF5-490C-96A8-071310D9464A > > Also, please post the information I asked for in my previous reply: > >> Go to Windows Update website and open your Update History: What were the > >> last five (5) updates that were successfully installed, when were they > >> installed, and how were they installed? Example: "Security Update for > >> Windows XP (KBnnnnnn); 01 Jan-08; Windows Update" > > ONLY A QUESTION, NOT A RECOMMENDATION! => Do you have an available Restore > Point that predates the install of the Norton software? > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.net/ > > > Switzerland calling wrote: > > Hi there - I'm so glad it's you. I'm also worried the issues are related! > > > > I downloaded new Norton at beginning of June. > > > > On 10th June, Microsoft put out a new Windows "Cummulative Security > > update" > > to protect against possible intruders taking over pc... "Security issues > > have been identified that could allow an attacker to compromise a computer > > running Microsoft Internet Explorer and gain control over it. You can help > > protect your computer by installing this update from Microsoft. After you > > install this item, you may have to restart your computer." > > > > I have Windows Automatic Update on, but for some reason this file did not > > download (maybe because it is a large file and I am not on internet for > > long > > enough periods for it to have completed the download?) > > > > I have just been trying (for hours) to download it without sucess (if I > > acess from my pcs Update manager it does nothing (per below), and if I > > update directly from MS website my internet connection keeps dropping). > > > > What do you think? Could it actually have been a coincidence (Norton & > > Security Update at similar timing) and the MS update may solve it? > > > > Given I have scanned my pc with both Norton and Avira with absolutely no > > virus threats found, could I still have been invaded? > > > > I am going to try and get the file downloaded via a friends pc (cannot do > > this till next Monday). > > > > My Windows Update reports appear good - I have everything via Automatic > > Update daily except: > > > > Cummulative Security Update(per above) and > > XP Service Pack 3 (which has a 4 hour download time) > > > > I have WinXP SP2. > > > > What order should I do things (I have ZoneAlarm Free which I would have to > > remove - should I try the Security Update option first?)? > > > > Thanks for your patience and help. I really appreciate it. > > > > "PA Bear [MS MVP]" wrote: > > > >> [We meet again!] > >> > >> Is Automatic Updates enabled? Are you attempting to install KB950759 via > >> Windows Update website or manually? > >> > >> Go to Windows Update website and open your Update History: What were the > >> last five (5) updates that were successfully installed, when were they > >> installed, and how were they installed? Example: "Security Update for > >> Windows XP (KBnnnnnn); 01 Jan-08; Windows Update" > >> > >> Actually, your 2 problems may be related (so I'm crossposting this reply > >> to > >> WinXP General): > >> > >> ======================== > >> QUOTE (from my reply to your other thread) > >>> Firewalls: I have always had Windows disabled and used Zonealarm with no > >>> previous problems or conflicts. > >> > >> If ZA Pro, see if disabling it and then enabling the Windows Firewall > >> fixes > >> the problem. > >> > >> If ZA Free, see if uninstalling it via Add/Remove Programs and then > >> enabling the Windows Firewall fixes the problem. (Very often just > >> disabling ZA Free doesn't work.) > >> ======================== > >> > >> One thing we haven't covered yet: Are you running WinXP SP2 or WinXP SP3? > >> -- > >> ~Robear Dyer (PA Bear) > >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > >> AumHa VSOP & Admin http://aumha.net > >> DTS-L http://dts-l.net/ > >> > >> > >> Switzerland calling wrote: > >>> I have a separate problem with internet disconnecting (see Windows XP > >>> General), so I have been reviewing any missing Windows updates. > >>> > >>> I am missing: > >>> > >>> Cummulative Security Update (KB950759) > >>> > >>> I have tried to download but nothing happens - it says "downloading" but > >>> nothing comes through after lots of time (I do have analogue line, but > >>> there > >>> is not even any progress bar movement). The line is not disconnecting > >>> during > >>> download wait. > >>> > >>> Any suggestions please? (for example, can I download this on someone > >>> elses > >>> pc (if they have a diff version of Windows) and copy into mine?) > >
Guest PA Bear [MS MVP] Posted July 2, 2008 Posted July 2, 2008 Re: Problem downloading Re: Problem downloading [My apologies. Somehow your reply didn't show up as one of my "watched" threads so I overlooked it earlier.] Please confirm that Windows Update no longer offers the machine KB950759. > Windows XP Cumulative Security Update for Internet Explorer 7 for Windows > XP > (KB950759) 24 June 2008 Windows Update - failed > Windows XP Windows XP Service Pack 3 (KB936929) 24 June 2008 Windows > Update > - failed If you want to continue persuing this here, please examine your WindowsUpdate.log for errors associated with the two (2) failed installs above, then tell me what you've found. How to read the WindowsUpdate.log file http://support.microsoft.com/kb/902093 > 3. Restore Point : confess I have never done a system restore – I backup > my > files to disk on 2 weekly basis (not even sure how Restore Point works… > sorry). Although System Restore appears to be a moot issue now, see... How to restore the operating system to a previous state in Windows XP: http://support.microsoft.com/kb/306084 System Restore Tutorial http://www.bleepingcomputer.com/tutorials/tutorial56.html > 5. Other: > Main thing I have done is the Avira update, but I did notice one weird > thing > (which may be a clue to you…): it was only a file of about 8,000 kB. I had > ABSOLUTELY NOTHING ELSE open, but it showed me a download speed of 2kB/sec > (normal speed is 50.6 kB7sec)... Dunno, but it could be due to excessive demand (i.e., on Avira's end). -- ~PA Bear Switzerland calling wrote: > Hi PA Bear. > > 1. I have done as instructed : > - uninstalled ZA/ enabled Windows fiewall > - manually installed KB950759 from a friend’s download > - updated Avira > > 2. Update history as requested: > Windows XP Cumulative Security Update for Internet Explorer 7 for Windows > XP > (KB950759) 24 June 2008 Windows Update - cancelled > Windows XP Cumulative Security Update for Internet Explorer 7 for Windows > XP > (KB950759) 24 June 2008 Windows Update - cancelled > Windows XP Cumulative Security Update for Internet Explorer 7 for Windows > XP > (KB950759) 24 June 2008 Windows Update - cancelled > Windows XP Cumulative Security Update for Internet Explorer 7 for Windows > XP > (KB950759) 24 June 2008 Windows Update - failed > Windows XP Windows XP Service Pack 3 (KB936929) 24 June 2008 Windows > Update > - failed > Windows XP Windows XP Service Pack 3 (KB936929) 24 June 2008 Windows > Update > - cancelled > Windows XP Windows XP Service Pack 3 (KB936929) 24 June 2008 Windows > Update > - failed > Windows XP Windows Genuine Advantage Validation Tool (KB892130) 24 June > 2008 Windows Update - succeeded > Windows XP Security Update for Windows XP (KB951376) 22 June 2008 > Automatic > Updates - succeeded > Windows XP Windows Malicious Software Removal Tool - June 2008 (KB890830) > 13 June 2008 Automatic Updates - succeeded > > 3. Restore Point : confess I have never done a system restore – I backup > my > files to disk on 2 weekly basis (not even sure how Restore Point works… > sorry). > > 4. Status: > Internet connection “seemed” more stable to begin with, but still keeps > disconnecting (curiously enough (maybe coincidental) it often disconnects > when I try to write on this webpage!). > > 5. Other: > Main thing I have done is the Avira update, but I did notice one weird > thing > (which may be a clue to you…): it was only a file of about 8,000 kB. I had > ABSOLUTELY NOTHING ELSE open, but it showed me a download speed of 2kB/sec > (normal speed is 50.6 kB7sec). What on Earth could be going on? Why is it > so > slow? Could there be anything else running (and how could I see?). Could > there be a problem with telephone line? Or my modem? What could cause 2 kB > speed please? If I click on the network traffic icon on the bottom toolbar > it said > Sent: 305, 000 bytes > Received: over 9 million!!!!!!! > I haven't been doing anything - is my pc doing something on it's own??? > > Thanks for your continued guidance, L > > "PA Bear [MS MVP]" wrote: > >>> I downloaded new Norton at beginning of June. >> >> In your other thread, you've told me that you've since uninstalled the >> Norton application and (at my recommendation) also ran the Norton Removal >> Tool. >> >> Yes, please uninstall ZA Free firewall, enable the Windows Firewall, >> *reboot*, and try installing KB950759 (and any other critical updates) >> via >> http://windowsupdate.microsoft.com ...or try downloading the update (SAVE >> it to your desktop, do not RUN it) and installing it manually: >> http://www.microsoft.com/downloads/details.aspx?FamilyId=FBC31BDE-0BF5-490C-96A8-071310D9464A >> >> Also, please post the information I asked for in my previous reply: >>>> Go to Windows Update website and open your Update History: What were >>>> the >>>> last five (5) updates that were successfully installed, when were they >>>> installed, and how were they installed? Example: "Security Update for >>>> Windows XP (KBnnnnnn); 01 Jan-08; Windows Update" >> >> ONLY A QUESTION, NOT A RECOMMENDATION! => Do you have an available >> Restore >> Point that predates the install of the Norton software? >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >> AumHa VSOP & Admin http://aumha.net >> DTS-L http://dts-l.net/ >> >> >> Switzerland calling wrote: >>> Hi there - I'm so glad it's you. I'm also worried the issues are >>> related! >>> >>> I downloaded new Norton at beginning of June. >>> >>> On 10th June, Microsoft put out a new Windows "Cummulative Security >>> update" >>> to protect against possible intruders taking over pc... "Security issues >>> have been identified that could allow an attacker to compromise a >>> computer >>> running Microsoft Internet Explorer and gain control over it. You can >>> help >>> protect your computer by installing this update from Microsoft. After >>> you >>> install this item, you may have to restart your computer." >>> >>> I have Windows Automatic Update on, but for some reason this file did >>> not >>> download (maybe because it is a large file and I am not on internet for >>> long >>> enough periods for it to have completed the download?) >>> >>> I have just been trying (for hours) to download it without sucess (if I >>> acess from my pcs Update manager it does nothing (per below), and if I >>> update directly from MS website my internet connection keeps dropping). >>> >>> What do you think? Could it actually have been a coincidence (Norton & >>> Security Update at similar timing) and the MS update may solve it? >>> >>> Given I have scanned my pc with both Norton and Avira with absolutely no >>> virus threats found, could I still have been invaded? >>> >>> I am going to try and get the file downloaded via a friends pc (cannot >>> do >>> this till next Monday). >>> >>> My Windows Update reports appear good - I have everything via Automatic >>> Update daily except: >>> >>> Cummulative Security Update(per above) and >>> XP Service Pack 3 (which has a 4 hour download time) >>> >>> I have WinXP SP2. >>> >>> What order should I do things (I have ZoneAlarm Free which I would have >>> to >>> remove - should I try the Security Update option first?)? >>> >>> Thanks for your patience and help. I really appreciate it. >>> >>> "PA Bear [MS MVP]" wrote: >>> >>>> [We meet again!] >>>> >>>> Is Automatic Updates enabled? Are you attempting to install KB950759 >>>> via >>>> Windows Update website or manually? >>>> >>>> Go to Windows Update website and open your Update History: What were >>>> the >>>> last five (5) updates that were successfully installed, when were they >>>> installed, and how were they installed? Example: "Security Update for >>>> Windows XP (KBnnnnnn); 01 Jan-08; Windows Update" >>>> >>>> Actually, your 2 problems may be related (so I'm crossposting this >>>> reply >>>> to >>>> WinXP General): >>>> >>>> ======================== >>>> QUOTE (from my reply to your other thread) >>>>> Firewalls: I have always had Windows disabled and used Zonealarm with >>>>> no >>>>> previous problems or conflicts. >>>> >>>> If ZA Pro, see if disabling it and then enabling the Windows Firewall >>>> fixes >>>> the problem. >>>> >>>> If ZA Free, see if uninstalling it via Add/Remove Programs and then >>>> enabling the Windows Firewall fixes the problem. (Very often just >>>> disabling ZA Free doesn't work.) >>>> ======================== >>>> >>>> One thing we haven't covered yet: Are you running WinXP SP2 or WinXP >>>> SP3? >>>> -- >>>> ~Robear Dyer (PA Bear) >>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >>>> AumHa VSOP & Admin http://aumha.net >>>> DTS-L http://dts-l.net/ >>>> >>>> >>>> Switzerland calling wrote: >>>>> I have a separate problem with internet disconnecting (see Windows XP >>>>> General), so I have been reviewing any missing Windows updates. >>>>> >>>>> I am missing: >>>>> >>>>> Cummulative Security Update (KB950759) >>>>> >>>>> I have tried to download but nothing happens - it says "downloading" >>>>> but >>>>> nothing comes through after lots of time (I do have analogue line, but >>>>> there >>>>> is not even any progress bar movement). The line is not disconnecting >>>>> during >>>>> download wait. >>>>> >>>>> Any suggestions please? (for example, can I download this on someone >>>>> elses >>>>> pc (if they have a diff version of Windows) and copy into mine?)
Guest PA Bear [MS MVP] Posted July 2, 2008 Posted July 2, 2008 Re: Problem downloading Re: Problem downloading > 1. How can I check my modem is not faulty (I checked all the physical > connections before)? Other than testing your dial-up connection at another location (e.g., a friend's house), best take the machine in to a reputable local shop if you suspect something's amiss. > 2. I have never been able to do the "repair" that is often suggested in > these problem pages. When I do "start" "control panel" "network settings" > and right click, I do not have the "repair" option available. Windows XP: Repairing network connections: http://www.microsoft.com/windowsxp/using/networking/maintain/repair.mspx Windows XP: Managing your network connections: http://www.microsoft.com/windowsxp/using/networking/maintain/connections.mspx > 3. My ISP says nothing is wrong with my line - is there any way I can > check > from this end/ is there anything else I can check please? I assume they phone company came to your property and checked everything up to & including the connection box outside your home? Speed tests http://www.dslreports.com/speedtest Tweaking for speed http://www.dslreports.com/tweaks [This really has nothing to do with Windows Update, so it's not necessary to continue crossposting replies about your connection to that newsgroup.] -- ~PA Bear Switzerland calling wrote: > Additional (to my other reply): > > I understand why Avira so slow (apparently it is always slow as it's free) > so don't think that is hiding a problem. > > I have decided to go to Broadband, but would like to be sure all works > here > before I go ahead. > > 1. How can I check my modem is not faulty (I checked all the physical > connections before)? > 2. I have never been able to do the "repair" that is often suggested in > these problem pages. When I do "start" "control panel" "network settings" > and right click, I do not have the "repair" option available. > 3. My ISP says nothing is wrong with my line - is there any way I can > check > from this end/ is there anything else I can check please? > > Hoping for some further guidance - disconnect still happening as before. <snip>
Guest Switzerland calling Posted July 2, 2008 Posted July 2, 2008 Re: Problem downloading Re: Problem downloading I confirm that Windows Update no longer offers the machine KB950759. I will now reply to the rest in “Internet Disconnect” thread. Thanks for your help thus far! "PA Bear [MS MVP]" wrote: > > 1. How can I check my modem is not faulty (I checked all the physical > > connections before)? > > Other than testing your dial-up connection at another location (e.g., a > friend's house), best take the machine in to a reputable local shop if you > suspect something's amiss. > > > 2. I have never been able to do the "repair" that is often suggested in > > these problem pages. When I do "start" "control panel" "network settings" > > and right click, I do not have the "repair" option available. > > Windows XP: Repairing network connections: > http://www.microsoft.com/windowsxp/using/networking/maintain/repair.mspx > > Windows XP: Managing your network connections: > http://www.microsoft.com/windowsxp/using/networking/maintain/connections.mspx > > > 3. My ISP says nothing is wrong with my line - is there any way I can > > check > > from this end/ is there anything else I can check please? > > I assume they phone company came to your property and checked everything up > to & including the connection box outside your home? > > Speed tests > http://www.dslreports.com/speedtest > > Tweaking for speed > http://www.dslreports.com/tweaks > > [This really has nothing to do with Windows Update, so it's not necessary to > continue crossposting replies about your connection to that newsgroup.] > -- > ~PA Bear > > > Switzerland calling wrote: > > Additional (to my other reply): > > > > I understand why Avira so slow (apparently it is always slow as it's free) > > so don't think that is hiding a problem. > > > > I have decided to go to Broadband, but would like to be sure all works > > here > > before I go ahead. > > > > 1. How can I check my modem is not faulty (I checked all the physical > > connections before)? > > 2. I have never been able to do the "repair" that is often suggested in > > these problem pages. When I do "start" "control panel" "network settings" > > and right click, I do not have the "repair" option available. > > 3. My ISP says nothing is wrong with my line - is there any way I can > > check > > from this end/ is there anything else I can check please? > > > > Hoping for some further guidance - disconnect still happening as before. > <snip> > >
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