External HDD turn off.

[Guest Windows.Geek]

Hello.

 

When I plugged my external HDD to USB 2.0 or USB 3.0 then sometimes it turned off. I reinstalled motherboard USB driver but problem exist. Windows Event Viewer show below error:

 

Fault bucket , type 0

Event Name: PnPRequestAdditionalSoftware

Response: Not available

Cab Id: 0

 

Problem signature:

P1: x64

P2: USB\VID_046D&PID_C31C&REV_6400&MI_00

P3: 6.1.1.0

P4: 0409

P5: input.inf

P6: *

P7:

P8:

P9:

P10:

 

Attached files:

 

These files may be available here:

C:\Users\user\AppData\Local\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_64be87d87c29344c4db448d9287c67e975152d_cab_1a401312

 

Analysis symbol:

Rechecking for solution: 0

Report Id: 3481926d-a0ab-11e9-b463-2c56dc99cb53

Report Status: 0

 

 

 

And:

 

Fault bucket , type 0

Event Name: PnPDriverInstallError

Response: Not available

Cab Id: 0

 

Problem signature:

P1: x64

P2: 000003FD

P3: iusb3xhc.inf

P4: 626a7d9868e0919a8c5045d98104fe7f102da2c9

P5: IUsb3XhcModel

P6:

P7:

P8:

P9:

P10:

 

Attached files:

C:\Users\user\AppData\Local\Temp\DMI7796.tmp.log.xml

 

These files may be available here:

C:\Users\user\AppData\Local\Microsoft\Windows\WER\ReportQueue\NonCritical_x64_3cb5fb26a03511d252baef253b697c64695c359_cab_01b8daea

 

Analysis symbol:

Rechecking for solution: 0

Report Id: bbe5a378-a0a9-11e9-a74d-2c56dc99cb53

Report Status: 0

 

 

Any idea?

 

 

Thank you.

 

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