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Guest chacha3
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Hi, we buy a new computer, and faced a problem with BSOD's. And every time there is different reasons.

 

Can you say what a problem with this computer?

 

Windows Debugger shows this information:

 

Microsoft ® Windows Debugger Version 10.0.18362.1 AMD64

Copyright © Microsoft Corporation. All rights reserved.

 

 

Loading Dump File [G:\Загрузки\MEMORY.DMP]

Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

 

 

************* Path validation summary **************

Response Time (ms) Location

Deferred cache*c:\myCache

Deferred SRV*Symbol information

Symbol search path is: cache*c:\myCache;SRV*Symbol information

Executable search path is:

Windows 10 Kernel Version 18362 MP (4 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Built by: 18362.1.amd64fre.19h1_release.190318-1202

Machine Name:

Kernel base = 0xfffff801`78a00000 PsLoadedModuleList = 0xfffff801`78e475b0

Debug session time: Mon Oct 7 21:01:31.692 2019 (UTC + 3:00)

System Uptime: 3 days 5:45:44.891

Loading Kernel Symbols

...............................................................

................................................................

............................................

Loading User Symbols

 

Loading unloaded module list

......

For analysis of this file, run !analyze -v

0: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

 

KMODE_EXCEPTION_NOT_HANDLED (1e)

This is a very common bugcheck. Usually the exception address pinpoints

the driver/function that caused the problem. Always note this address

as well as the link date of the driver/image that contains this address.

Arguments:

Arg1: ffffffffc0000005, The exception code that was not handled

Arg2: fffff801872215a0, The address that the exception occurred at

Arg3: 0000000000000000, Parameter 0 of the exception

Arg4: ffffffffffffffff, Parameter 1 of the exception

 

Debugging Details:

------------------

 

 

KEY_VALUES_STRING: 1

 

 

PROCESSES_ANALYSIS: 1

 

SERVICE_ANALYSIS: 1

 

STACKHASH_ANALYSIS: 1

 

TIMELINE_ANALYSIS: 1

 

 

DUMP_CLASS: 1

 

DUMP_QUALIFIER: 401

 

BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202

 

SYSTEM_MANUFACTURER: Gigabyte Technology Co., Ltd.

 

SYSTEM_PRODUCT_NAME: B250M-D2V

 

SYSTEM_SKU: Default string

 

SYSTEM_VERSION: Default string

 

BIOS_VENDOR: American Megatrends Inc.

 

BIOS_VERSION: F8

 

BIOS_DATE: 04/10/2018

 

BASEBOARD_MANUFACTURER: Gigabyte Technology Co., Ltd.

 

BASEBOARD_PRODUCT: B250M-D2V-CF

 

BASEBOARD_VERSION: x.x

 

DUMP_TYPE: 1

 

BUGCHECK_P1: ffffffffc0000005

 

BUGCHECK_P2: fffff801872215a0

 

BUGCHECK_P3: 0

 

BUGCHECK_P4: ffffffffffffffff

 

READ_ADDRESS: ffffffffffffffff

 

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>

 

FAULTING_IP:

intelppm!AcpiCStateIdleCancel+0

fffff801`872215a0 c20000 ret 0

 

EXCEPTION_PARAMETER2: ffffffffffffffff

 

BUGCHECK_STR: 0x1E_c0000005_R

 

CPU_COUNT: 4

 

CPU_MHZ: e70

 

CPU_VENDOR: GenuineIntel

 

CPU_FAMILY: 6

 

CPU_MODEL: 5e

 

CPU_STEPPING: 3

 

CPU_MICROCODE: 6,5e,3,0 (F,M,S,R) SIG: C6'00000000 (cache) C6'00000000 (init)

 

BLACKBOXBSD: 1 (!blackboxbsd)

 

 

BLACKBOXNTFS: 1 (!blackboxntfs)

 

 

BLACKBOXPNP: 1 (!blackboxpnp)

 

 

BLACKBOXWINLOGON: 1

 

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

 

PROCESS_NAME: System

 

CURRENT_IRQL: 0

 

ANALYSIS_SESSION_HOST: DESKTOP-MG

 

ANALYSIS_SESSION_TIME: 10-09-2019 16:29:29.0733

 

ANALYSIS_VERSION: 10.0.18362.1 amd64fre

 

BAD_STACK_POINTER: fffff8017d641138

 

LAST_CONTROL_TRANSFER: from fffff80178ca660e to fffff80178bc10a0

 

STACK_TEXT:

fffff801`7d641138 fffff801`78ca660e : 00000000`0000001e ffffffff`c0000005 fffff801`872215a0 00000000`00000000 : nt!KeBugCheckEx

fffff801`7d641140 fffff801`78bc9ecf : fffff801`78f10000 fffff801`78a00000 0005e554`00ab5000 00000000`0010001f : nt!KiFatalExceptionHandler+0x22

fffff801`7d641180 fffff801`78ac3555 : 00000000`00000000 00000000`00000000 fffff801`7d6416f0 00007fff`ffff0000 : nt!RtlpExecuteHandlerForException+0xf

fffff801`7d6411b0 fffff801`78ac7aee : fffff801`7d62b498 fffff801`7d641e30 fffff801`7d62b498 fffff801`7469a180 : nt!RtlDispatchException+0x4a5

fffff801`7d641900 fffff801`78bc1f22 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchException+0x16e

fffff801`7d641fb0 fffff801`78bc1ef0 : fffff801`78bd3016 00000000`00000003 00000000`00000002 fffff801`789cc101 : nt!KxExceptionDispatchOnExceptionStack+0x12

fffff801`7d62b358 fffff801`78bd3016 : 00000000`00000003 00000000`00000002 fffff801`789cc101 fffff801`7469a180 : nt!KiExceptionDispatchOnExceptionStackContinue

fffff801`7d62b360 fffff801`78bceda2 : ffffcd8f`d96b31b0 ffffcd8f`d96b3040 fffff801`7d62b5e0 fffff801`78a48ff8 : nt!KiExceptionDispatch+0x116

fffff801`7d62b540 fffff801`872215a0 : fffff801`78a22091 ffffe000`fd1c0180 0003ad12`7d838a42 ffffcd8f`d9678000 : nt!KiGeneralProtectionFault+0x322

fffff801`7d62b6d8 fffff801`78a22091 : ffffe000`fd1c0180 0003ad12`7d838a42 ffffcd8f`d9678000 00000000`00000000 : intelppm!AcpiCStateIdleCancel

fffff801`7d62b6e0 fffff801`78a2158e : 00000000`00000003 00000000`00000002 fffff801`7d62bb00 00000000`00000000 : nt!PpmIdleExecuteTransition+0x961

fffff801`7d62ba00 fffff801`78bc4ba8 : 00000000`00000000 fffff801`7469a180 ffffcd8f`ddb7f080 00000000`00000420 : nt!PoIdle+0x36e

fffff801`7d62bb60 00000000`00000000 : fffff801`7d62c000 fffff801`7d625000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x48

 

 

THREAD_SHA1_HASH_MOD_FUNC: 4f7e5af95e899f874a4e57045dda53fc3cb2290c

 

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: d001c59a0b9cdddea610a3b853214bb0870fb1b1

 

THREAD_SHA1_HASH_MOD: 046352e3c8c2a39a08cf3c5bde6e439515d9c3d2

 

FOLLOWUP_IP:

intelppm!AcpiCStateIdleCancel+0

fffff801`872215a0 c20000 ret 0

 

FAULT_INSTR_CODE: cc0000c2

 

SYMBOL_STACK_INDEX: 9

 

SYMBOL_NAME: intelppm!AcpiCStateIdleCancel+0

 

FOLLOWUP_NAME: MachineOwner

 

MODULE_NAME: intelppm

 

IMAGE_NAME: intelppm.sys

 

DEBUG_FLR_IMAGE_TIMESTAMP: 78d96350

 

STACK_COMMAND: .thread ; .cxr ; kb

 

BUCKET_ID_FUNC_OFFSET: 0

 

FAILURE_BUCKET_ID: 0x1E_c0000005_R_STACKPTR_ERROR_intelppm!AcpiCStateIdleCancel

 

BUCKET_ID: 0x1E_c0000005_R_STACKPTR_ERROR_intelppm!AcpiCStateIdleCancel

 

PRIMARY_PROBLEM_CLASS: 0x1E_c0000005_R_STACKPTR_ERROR_intelppm!AcpiCStateIdleCancel

 

TARGET_TIME: 2019-10-07T18:01:31.000Z

 

OSBUILD: 18362

 

OSSERVICEPACK: 0

 

SERVICEPACK_NUMBER: 0

 

OS_REVISION: 0

 

SUITE_MASK: 272

 

PRODUCT_TYPE: 1

 

OSPLATFORM_TYPE: x64

 

OSNAME: Windows 10

 

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

 

OS_LOCALE:

 

USER_LCID: 0

 

OSBUILD_TIMESTAMP: unknown_date

 

BUILDDATESTAMP_STR: 190318-1202

 

BUILDLAB_STR: 19h1_release

 

BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202

 

ANALYSIS_SESSION_ELAPSED_TIME: 377e

 

ANALYSIS_SOURCE: KM

 

FAILURE_ID_HASH_STRING: km:0x1e_c0000005_r_stackptr_error_intelppm!acpicstateidlecancel

 

FAILURE_ID_HASH: {c4d0bcc2-db88-ecdf-e343-e11de8c7e34a}

 

Followup: MachineOwner

---------

 

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