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Windows Defender Offline Scan attempts to start, and then the system reboots


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Guest AverageJoeMN
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Hello,

 

 

I have a Surface Book 2 running Windows 10 Pro Version 1903, OS Build 18362.418. I have been struggling to get the Windows Defender Offline Scan to run. Every time I attempt to run the Offline Scan, the Windows Defender Offline starts, but then terminates, and the system reboots. Please see the Windows Offline Scan video hyperlink illustrating the issue.

 

 

Looking at the Registry of one of my other Windows 10 computers under \HKLM\SOFTWARE\Microsoft\Windows Defender\Scan, the OfflineScanRun DWORD key is set to (1), 0x00000001. However, on my Surface Book 2, this key is set to (0), 0x00000000. I have taken permissions of this key to force it over to 1, but it resets back to 0 every time I attempt to run an Offline Scan.

 

 

I tried following the steps found in this post without any success. I even attempted the Repair Upgrade.

 

 

Thanks for help!

 

Joe

 

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