Guest BFrail Posted October 23, 2019 Posted October 23, 2019 Hello, reference incident 1486027347 I have been talking to a number of Microsoft advisors on this and have done several tests and a repair install Windows 10. I have been able to collect the decoded MEMORY.DMP and would like it analysed to see what possibly could be the cause. It may be hardware but hopefully there is a clue. Here is the MEMORY.DMP Microsoft ® Windows Debugger Version 10.0.18362.1 AMD64 Copyright © Microsoft Corporation. All rights reserved. Loading Dump File [C:\Windows\MEMORY.DMP] Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available. Symbol search path is: srv* Executable search path is: Windows 10 Kernel Version 18362 MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 18362.1.amd64fre.19h1_release.190318-1202 Machine Name: Kernel base = 0xfffff801`68400000 PsLoadedModuleList = 0xfffff801`68848210 Debug session time: Wed Oct 23 16:33:13.588 2019 (UTC - 3:00) System Uptime: 0 days 3:07:36.309 Loading Kernel Symbols ............................................................... ................................................................ ................................................................ ...... Loading User Symbols Loading unloaded module list .............. For analysis of this file, run !analyze -v 2: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 0000000000000000, Machine Check Exception Arg2: ffffa38e36973028, Address of the WHEA_ERROR_RECORD structure. Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value. Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value. Debugging Details: ------------------ KEY_VALUES_STRING: 1 PROCESSES_ANALYSIS: 1 SERVICE_ANALYSIS: 1 STACKHASH_ANALYSIS: 1 TIMELINE_ANALYSIS: 1 DUMP_CLASS: 1 DUMP_QUALIFIER: 401 BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202 SYSTEM_MANUFACTURER: Dell Inc. SYSTEM_PRODUCT_NAME: Inspiron 3650 SYSTEM_SKU: 06F7 SYSTEM_VERSION: X00 BIOS_VENDOR: Dell Inc. BIOS_VERSION: 3.9.0 BIOS_DATE: 05/02/2019 BASEBOARD_MANUFACTURER: Dell Inc. BASEBOARD_PRODUCT: 0C2XKD BASEBOARD_VERSION: A01 DUMP_TYPE: 1 BUGCHECK_P1: 0 BUGCHECK_P2: ffffa38e36973028 BUGCHECK_P3: be000000 BUGCHECK_P4: 800400 BUGCHECK_STR: 0x124_GenuineIntel CPU_COUNT: 8 CPU_MHZ: d50 CPU_VENDOR: GenuineIntel CPU_FAMILY: 6 CPU_MODEL: 5e CPU_STEPPING: 3 CPU_MICROCODE: 6,5e,3,0 (F,M,S,R) SIG: CC'00000000 (cache) CC'00000000 (init) BLACKBOXBSD: 1 (!blackboxbsd) BLACKBOXNTFS: 1 (!blackboxntfs) BLACKBOXPNP: 1 (!blackboxpnp) BLACKBOXWINLOGON: 1 DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: f ANALYSIS_SESSION_HOST: DESKTOP-R6DTQO4 ANALYSIS_SESSION_TIME: 10-23-2019 16:47:46.0102 ANALYSIS_VERSION: 10.0.18362.1 amd64fre STACK_TEXT: ffff9380`72320b58 fffff801`68efdfe8 : 00000000`00000124 00000000`00000000 ffffa38e`36973028 00000000`be000000 : nt!KeBugCheckEx ffff9380`72320b60 fffff801`6b181920 : ffffa38e`34624c60 00000000`00000000 ffffa38e`36973028 00000000`00000000 : hal!HalBugCheckSystem+0xd8 ffff9380`72320ba0 fffff801`68740852 : ffffa38e`34624c60 ffff9380`72320c29 00000000`00000000 ffffa38e`36973028 : PSHED!PshedBugCheckSystem+0x10 ffff9380`72320bd0 fffff801`68eff946 : ffff9380`72320cf0 00000000`00000002 ffffa38e`34624cb0 ffffa38e`34624c60 : nt!WheaReportHwError+0x382 ffff9380`72320c90 fffff801`68effdda : 00000000`00000010 ffffa38e`34624cb0 ffff9380`72320e48 ffff9380`72321090 : hal!HalpMcaReportError+0x72 ffff9380`72320df0 fffff801`68effcb4 : ffffa38e`34302d50 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xf2 ffff9380`72320e40 fffff801`68efff20 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe0 ffff9380`72320e80 fffff801`68efefc8 : 00000000`00000000 ffff9380`72321110 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xd4 ffff9380`72320eb0 fffff801`68f001a7 : ffffa38e`34302d50 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpHandleMachineCheck+0x5c ffff9380`72320ee0 fffff801`686a4c70 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x37 ffff9380`72320f10 fffff801`685d02ba : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0x10 ffff9380`72320f40 fffff801`685cff71 : ffff9380`00000000 fffff801`685cfeae ffff9380`723c0180 00000000`00000000 : nt!KxMcheckAbort+0x7a ffff9380`72321080 fffff801`851a138f : fffff801`851a1424 00000000`00000000 0000001a`355f3db4 ffff9380`72314180 : nt!KiMcheckAbort+0x271 ffffcb85`f1e3f6a8 fffff801`851a1424 : 00000000`00000000 0000001a`355f3db4 ffff9380`72314180 00000000`00000000 : intelppm!MWaitIdle+0x1f ffffcb85`f1e3f6b0 fffff801`68421e3c : 00000000`00000000 000022f1`0000006f ffffa38e`3c460000 00000000`00000027 : intelppm!AcpiCStateIdleExecute+0x24 ffffcb85`f1e3f6e0 fffff801`6842158e : 00000000`00000003 00000000`00000002 ffffa38e`3c4600f0 00000000`00000008 : nt!PpmIdleExecuteTransition+0x70c ffffcb85`f1e3fa00 fffff801`685c4d28 : ffffffff`00000000 ffff9380`72314180 ffffa38e`3db08680 00000000`000002c6 : nt!PoIdle+0x36e ffffcb85`f1e3fb60 00000000`00000000 : ffffcb85`f1e40000 ffffcb85`f1e39000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x48 THREAD_SHA1_HASH_MOD_FUNC: f7c0b1d09843687a307ffaac768aa7455b6fc4a8 THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 5241c97f096c046c8044f88e9f8e48f9fe4727b0 THREAD_SHA1_HASH_MOD: 915542d5ee9cb0daf7a7a78c82e940b2426a2770 FOLLOWUP_NAME: MachineOwner MODULE_NAME: GenuineIntel IMAGE_NAME: GenuineIntel DEBUG_FLR_IMAGE_TIMESTAMP: 0 STACK_COMMAND: .thread ; .cxr ; kb FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER PRIMARY_PROBLEM_CLASS: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER TARGET_TIME: 2019-10-23T19:33:13.000Z OSBUILD: 18362 OSSERVICEPACK: 0 SERVICEPACK_NUMBER: 0 OS_REVISION: 0 SUITE_MASK: 272 PRODUCT_TYPE: 1 OSPLATFORM_TYPE: x64 OSNAME: Windows 10 OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS OS_LOCALE: USER_LCID: 0 OSBUILD_TIMESTAMP: unknown_date BUILDDATESTAMP_STR: 190318-1202 BUILDLAB_STR: 19h1_release BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202 ANALYSIS_SESSION_ELAPSED_TIME: 14c0 ANALYSIS_SOURCE: KM FAILURE_ID_HASH_STRING: km:0x124_genuineintel_processor_mae_internal_timer FAILURE_ID_HASH: {dbae0c63-5a7c-cd3f-eccf-de6e68aa7cf2} Followup: MachineOwner --------- More... 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