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Hello, reference incident 1486027347 I have been talking to a number of Microsoft advisors on this and have done several tests and a repair install Windows 10. I have been able to collect the decoded MEMORY.DMP and would like it analysed to see what possibly could be the cause. It may be hardware but hopefully there is a clue.

 

Here is the MEMORY.DMP

 

Microsoft ® Windows Debugger Version 10.0.18362.1 AMD64

Copyright © Microsoft Corporation. All rights reserved.

 

 

Loading Dump File [C:\Windows\MEMORY.DMP]

Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

 

Symbol search path is: srv*

Executable search path is:

Windows 10 Kernel Version 18362 MP (8 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Built by: 18362.1.amd64fre.19h1_release.190318-1202

Machine Name:

Kernel base = 0xfffff801`68400000 PsLoadedModuleList = 0xfffff801`68848210

Debug session time: Wed Oct 23 16:33:13.588 2019 (UTC - 3:00)

System Uptime: 0 days 3:07:36.309

Loading Kernel Symbols

...............................................................

................................................................

................................................................

......

Loading User Symbols

 

Loading unloaded module list

..............

For analysis of this file, run !analyze -v

2: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

 

WHEA_UNCORRECTABLE_ERROR (124)

A fatal hardware error has occurred. Parameter 1 identifies the type of error

source that reported the error. Parameter 2 holds the address of the

WHEA_ERROR_RECORD structure that describes the error conditon.

Arguments:

Arg1: 0000000000000000, Machine Check Exception

Arg2: ffffa38e36973028, Address of the WHEA_ERROR_RECORD structure.

Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.

Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

 

Debugging Details:

------------------

 

 

KEY_VALUES_STRING: 1

 

 

PROCESSES_ANALYSIS: 1

 

SERVICE_ANALYSIS: 1

 

STACKHASH_ANALYSIS: 1

 

TIMELINE_ANALYSIS: 1

 

 

DUMP_CLASS: 1

 

DUMP_QUALIFIER: 401

 

BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202

 

SYSTEM_MANUFACTURER: Dell Inc.

 

SYSTEM_PRODUCT_NAME: Inspiron 3650

 

SYSTEM_SKU: 06F7

 

SYSTEM_VERSION: X00

 

BIOS_VENDOR: Dell Inc.

 

BIOS_VERSION: 3.9.0

 

BIOS_DATE: 05/02/2019

 

BASEBOARD_MANUFACTURER: Dell Inc.

 

BASEBOARD_PRODUCT: 0C2XKD

 

BASEBOARD_VERSION: A01

 

DUMP_TYPE: 1

 

BUGCHECK_P1: 0

 

BUGCHECK_P2: ffffa38e36973028

 

BUGCHECK_P3: be000000

 

BUGCHECK_P4: 800400

 

BUGCHECK_STR: 0x124_GenuineIntel

 

CPU_COUNT: 8

 

CPU_MHZ: d50

 

CPU_VENDOR: GenuineIntel

 

CPU_FAMILY: 6

 

CPU_MODEL: 5e

 

CPU_STEPPING: 3

 

CPU_MICROCODE: 6,5e,3,0 (F,M,S,R) SIG: CC'00000000 (cache) CC'00000000 (init)

 

BLACKBOXBSD: 1 (!blackboxbsd)

 

 

BLACKBOXNTFS: 1 (!blackboxntfs)

 

 

BLACKBOXPNP: 1 (!blackboxpnp)

 

 

BLACKBOXWINLOGON: 1

 

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

 

PROCESS_NAME: System

 

CURRENT_IRQL: f

 

ANALYSIS_SESSION_HOST: DESKTOP-R6DTQO4

 

ANALYSIS_SESSION_TIME: 10-23-2019 16:47:46.0102

 

ANALYSIS_VERSION: 10.0.18362.1 amd64fre

 

STACK_TEXT:

ffff9380`72320b58 fffff801`68efdfe8 : 00000000`00000124 00000000`00000000 ffffa38e`36973028 00000000`be000000 : nt!KeBugCheckEx

ffff9380`72320b60 fffff801`6b181920 : ffffa38e`34624c60 00000000`00000000 ffffa38e`36973028 00000000`00000000 : hal!HalBugCheckSystem+0xd8

ffff9380`72320ba0 fffff801`68740852 : ffffa38e`34624c60 ffff9380`72320c29 00000000`00000000 ffffa38e`36973028 : PSHED!PshedBugCheckSystem+0x10

ffff9380`72320bd0 fffff801`68eff946 : ffff9380`72320cf0 00000000`00000002 ffffa38e`34624cb0 ffffa38e`34624c60 : nt!WheaReportHwError+0x382

ffff9380`72320c90 fffff801`68effdda : 00000000`00000010 ffffa38e`34624cb0 ffff9380`72320e48 ffff9380`72321090 : hal!HalpMcaReportError+0x72

ffff9380`72320df0 fffff801`68effcb4 : ffffa38e`34302d50 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xf2

ffff9380`72320e40 fffff801`68efff20 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe0

ffff9380`72320e80 fffff801`68efefc8 : 00000000`00000000 ffff9380`72321110 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xd4

ffff9380`72320eb0 fffff801`68f001a7 : ffffa38e`34302d50 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpHandleMachineCheck+0x5c

ffff9380`72320ee0 fffff801`686a4c70 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x37

ffff9380`72320f10 fffff801`685d02ba : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0x10

ffff9380`72320f40 fffff801`685cff71 : ffff9380`00000000 fffff801`685cfeae ffff9380`723c0180 00000000`00000000 : nt!KxMcheckAbort+0x7a

ffff9380`72321080 fffff801`851a138f : fffff801`851a1424 00000000`00000000 0000001a`355f3db4 ffff9380`72314180 : nt!KiMcheckAbort+0x271

ffffcb85`f1e3f6a8 fffff801`851a1424 : 00000000`00000000 0000001a`355f3db4 ffff9380`72314180 00000000`00000000 : intelppm!MWaitIdle+0x1f

ffffcb85`f1e3f6b0 fffff801`68421e3c : 00000000`00000000 000022f1`0000006f ffffa38e`3c460000 00000000`00000027 : intelppm!AcpiCStateIdleExecute+0x24

ffffcb85`f1e3f6e0 fffff801`6842158e : 00000000`00000003 00000000`00000002 ffffa38e`3c4600f0 00000000`00000008 : nt!PpmIdleExecuteTransition+0x70c

ffffcb85`f1e3fa00 fffff801`685c4d28 : ffffffff`00000000 ffff9380`72314180 ffffa38e`3db08680 00000000`000002c6 : nt!PoIdle+0x36e

ffffcb85`f1e3fb60 00000000`00000000 : ffffcb85`f1e40000 ffffcb85`f1e39000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x48

 

 

THREAD_SHA1_HASH_MOD_FUNC: f7c0b1d09843687a307ffaac768aa7455b6fc4a8

 

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 5241c97f096c046c8044f88e9f8e48f9fe4727b0

 

THREAD_SHA1_HASH_MOD: 915542d5ee9cb0daf7a7a78c82e940b2426a2770

 

FOLLOWUP_NAME: MachineOwner

 

MODULE_NAME: GenuineIntel

 

IMAGE_NAME: GenuineIntel

 

DEBUG_FLR_IMAGE_TIMESTAMP: 0

 

STACK_COMMAND: .thread ; .cxr ; kb

 

FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER

 

BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER

 

PRIMARY_PROBLEM_CLASS: 0x124_GenuineIntel_PROCESSOR_MAE_INTERNAL_TIMER

 

TARGET_TIME: 2019-10-23T19:33:13.000Z

 

OSBUILD: 18362

 

OSSERVICEPACK: 0

 

SERVICEPACK_NUMBER: 0

 

OS_REVISION: 0

 

SUITE_MASK: 272

 

PRODUCT_TYPE: 1

 

OSPLATFORM_TYPE: x64

 

OSNAME: Windows 10

 

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

 

OS_LOCALE:

 

USER_LCID: 0

 

OSBUILD_TIMESTAMP: unknown_date

 

BUILDDATESTAMP_STR: 190318-1202

 

BUILDLAB_STR: 19h1_release

 

BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202

 

ANALYSIS_SESSION_ELAPSED_TIME: 14c0

 

ANALYSIS_SOURCE: KM

 

FAILURE_ID_HASH_STRING: km:0x124_genuineintel_processor_mae_internal_timer

 

FAILURE_ID_HASH: {dbae0c63-5a7c-cd3f-eccf-de6e68aa7cf2}

 

Followup: MachineOwner

---------

 

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