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MS Windows 2019-10 Cumulative Update for 1903 (KB4517389) Kills TPM module - Device fails to start (Code 10)


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Guest Jimbo Jones
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I have several Dell G-series (G5 15 5587) machines that are breaking the Trusted Platform Module (TPM) driver when 2019-10 Cumulative Update for Windows 10 Version 1903 for x86-based Systems (KB4517389) installs. If I remove this update, all functions return to normal. This is repeatable and predictable. I haven't been able to find much on this around the internet but the non-functioning TPM is a deal-breaker for us as many security problems arise, such as Bitlocker no longer working and device Pins becoming invalid.

 

Driver error: "The device cannot start (code 10)"

 

I have extensively troubleshooted the device.

 

  • Reset BIOS to defaults.
  • complete rebuild from factory image (TPM ok)
  • Apply all firmware updates. (TPM ok)
  • Apply all updated drivers. (TPM ok)
  • install all updates. (All OK, until 4517389 is installed - then broken)
  • reset TPM module. (no change)

 

if I uninstall this update. The device returns to normal.

 

Any suggestions on how to troubleshoot this further and find a solution? The devices is unusable in the current state.

 

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