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Need to restore/recover HP Envy x360 No BitLocker Key


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Guest WMitchell000
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Hello,

 

My wife's HP Envyx360 restarted after an update and booted to the BitLocker recovery screen. She does not remember setting up BitLocker. I logged into her Microsoft account and she has no recovery keys listed there. I tried to restore the laptop, but even to do a full restore through the recovery menu I am still asked for a BitLocker recovery key. How can I restore this laptop without the key? She bought it from Best Buy in August and it came with no recovery media.

 

Thank you,

 

Will

 

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