Updated 8.1 and cannot login anymore.

[Guest MonilGomes]

I have a family member who lives out of state and always seems to have computer issues. She claims to have only "updated" Windows, but now when attempting to login she gets a message that states "You can't sign in to your PC right now. Go to account.live.com to fix the problem.". She claims that immediately after the update she could login with the password I gave her. All of the sudden it's no longer working. When I fixed her computer before I completely wiped it and set up a local user with a password I made up for her to remember. All the passwords she uses have failed. Does anyone know if that message indicates that the password is incorrect or is the PC trying to verify the password to a live account via the internet? The login screen no longer shows the local user according to what she has described. It shows her full name with her gmail address below it. The only way I can think Windows would have that information is if she entered it at some point during this "update" she did. Can you even use a gmail address to login as if it were a live account? This is why I disabled the "live" login to begin with, but it seems now it's activated using some unknown password. She claims she does not have a Microsoft account at all. Does anyone have any ideas on how to fix this short of restoring the PC, again?

 

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