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Impossible to open Windows 10 apps - Event 5961 0xc0000364


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Guest dd-cges
Posted

Hello,

 

I've recently been informed by users who have a Windows 10 Pro device enrolled in our Intune/O365 that they can't open Windows 10 apps like Calculator, Calendar, etc...

 

When I check the eventvwr for the Apps, I can see the following kind of error each time they try to open one app:

 

Event 5961, Apps. Activation for Microsoft.WindowsCalculator_xxxxxxxx!App failed. Error code: Unknown HResult Error code: 0xc0000364. Activation phase: PLM prepare for activation.

 

I tried the following:

 

- terminate and repair the app from the app setting: didn't fix it.

- used sfc /scannow: nothing to report

- used dism to repair: didn't fix it.

- I tried to uninstall the app on a machine and wanted to re-install them using different powershell CLIs but Windows Store is included among these apps so I can't run it (and we block it anyway).

- I ensured there was the necessary folders and files in C:\users\username\appdata\<etc...> : all seems fine

- Used a local admin account: same.

 

 

Do you have any ideas on why this happened and on how to fix that ? It's not related to only one device.

 

Thank you by advance.

 

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