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can´t enter SIM PIN in native Windows10 Mobilit Connection Tool, the cursor didn´t work right


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Guest R2D2-Rev.2
Posted

Hello,

 

Customer have a new HP Probook.

 

Everythink is fine.

 

Problem: the embedded HP LTE 4G Card, the SIM Card have a enabled SIM PIN Protection.

 

If we try to "use LTE and try to enter the SIM-PIN the cursor didn´t enter the PIN correct. (it returns to the beginning)

 

If we insert the PIN via CTRL+V and press ENTER fast, the the SIM is unlocked and LTE is ready for use.

 

I tried this steps:

 

- different user profile

 

- install 1909

 

-delete from device manager

 

-search for latest hp drivers (not 100% sure atm, if everythink is up2date

 

- looked for HP WWAN Tool, but it isn´t available anymore, not sure

 

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