Guest Umar Reyi Posted July 11, 2007 Posted July 11, 2007 I have a Toshiba Tecra A4 laptop running Windows XP Pro. It has 2 USB ports. When I connect a mouse to any of the USB ports, I see the following message (displayed only once, not consistenly each time I connect the mouse to the USB port): USB Device Not Recognized One of the USB ports has malfunctioned and Windows does not recognize it. I checked the Device Manager and verified that (1) USB Root Hub and (2) USB Universal & Enhanced Host Controller are working. Simply put, only my touchpad seems to work. However the mouse that I am using does not appear to work. Besides the mouse that I was originally using, I have tried 3 different mouse, but the USB ports on my laptop do not seem to sense and detect their presence (even after rebooting). Toshiba Support told me that there appear to be NO hardware issues. I am trying to find a solution to this issue without having the need to reinstall the operating system. In fact, that was one of the options recommended by Toshiba Support. Thanks for any feedback.
Guest Patrick Keenan Posted July 12, 2007 Posted July 12, 2007 Re: Diagnosing a mouse issue on a Toshiba Tecra Laptop "Umar Reyi" <iyerra@indiatimes.com> wrote in message news:1184195679.032134.39230@j4g2000prf.googlegroups.com... >I have a Toshiba Tecra A4 laptop running Windows XP Pro. > > It has 2 USB ports. > > When I connect a mouse to any of the USB ports, I see the following > message (displayed only once, not consistenly each time I connect the > mouse to the USB port): > > USB Device Not Recognized > One of the USB ports has malfunctioned and Windows does not > recognize it. > > I checked the Device Manager and verified that (1) USB Root Hub and > (2) USB Universal & Enhanced Host Controller are working. > > Simply put, only my touchpad seems to work. However the mouse that I > am using does not appear to work. Besides the mouse that I was > originally using, I have tried 3 different mouse, but the USB ports on > my laptop do not seem to sense and detect their presence (even after > rebooting). > > Toshiba Support told me that there appear to be NO hardware issues. Based on what? Non-functional hardware? > I am trying to find a solution to this issue without having the need > to reinstall the operating system. In fact, that was one of the > options recommended by Toshiba Support. > > Thanks for any feedback. So, nothing you attach to those ports works? Do those items work on other systems? If yes, that points to hardware failure - on the laptop. To confirm this, bypass the Windows OS. You can do this by booting to Linux instead. Download the Ubuntu Desktop version, burn it to CD (use a low speed), and boot from the CD. Finally, Linux will boot, and either known-good devices attached to the USB ports work, or the ports have physically failed. http://www.ubuntu.com/ From there, you can go back to Toshiba support and confidently state that it isn't a Windows problem, and exercise the warranty. And fixing this kind of thing probably means replacing the laptop's main board. Alternately, get a USB2 PCMCIA card. They can be had for around $20. HTH -pk
Guest Elmo Posted July 12, 2007 Posted July 12, 2007 Re: Diagnosing a mouse issue on a Toshiba Tecra Laptop Umar Reyi wrote: > I have a Toshiba Tecra A4 laptop running Windows XP Pro. > > It has 2 USB ports. > > When I connect a mouse to any of the USB ports, I see the following > message (displayed only once, not consistenly each time I connect the > mouse to the USB port): > > USB Device Not Recognized > One of the USB ports has malfunctioned and Windows does not > recognize it. > > I checked the Device Manager and verified that (1) USB Root Hub and > (2) USB Universal & Enhanced Host Controller are working. > > Simply put, only my touchpad seems to work. However the mouse that I > am using does not appear to work. Besides the mouse that I was > originally using, I have tried 3 different mouse, but the USB ports on > my laptop do not seem to sense and detect their presence (even after > rebooting). > > Toshiba Support told me that there appear to be NO hardware issues. > > I am trying to find a solution to this issue without having the need > to reinstall the operating system. In fact, that was one of the > options recommended by Toshiba Support. > > Thanks for any feedback. A few things to try: - Remove the USB devices from Device Manager and let XP find them and reinstall upon reboot. - USB Help sites: http://www.usbman.com/WinME%20USB%20Guide.htm General USB troubleshooting in Windows XP http://support.microsoft.com/kb/310575 -- Joe =o)
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