Guest Richard Posted July 12, 2007 Posted July 12, 2007 I have a brand new Dell M90 laptop, it came with Vista loaded but Vista is not allowed on our work network so I partitioned/formatted/installed XP Pro. Everything works on this pc except any external keyboards I connect. I have connected a mouse, hard drive, flash drive and all are recognized and drivers loaded. When I connect any keyboard or USB num pad the found new hardware wizard comes up. The wizard goes through the motions and at the end says The hardware is not installed, can not find the software. The laptop keyboard works fine. I have downloaded and installed MS intellipoint 6.1 software and still get no where. The keyboard is a MS digital Media Pro, but I have also tried a generic keyboard. I have extracted the keyboard.inf file from the CD back to the windows/inf directory. thoughts?
Guest Bert Kinney Posted July 12, 2007 Posted July 12, 2007 Re: Keyboards do not work on new install of XP Hi Richard, Here are the troubleshooting step from Dell http://support.dell.com/support/edocs/systems/wsM90/en/ug/trouble.htm#wp1053998 If these don't work I would suggest contacting Dell support. Regards, Bert Kinney MS-MVP Shell/User http://bertk.mvps.org Member: http://dts-l.org Richard wrote: > I have a brand new Dell M90 laptop, it came with Vista loaded but Vista is > not allowed on our work network so I partitioned/formatted/installed XP Pro. > > Everything works on this pc except any external keyboards I connect. I have > connected a mouse, hard drive, flash drive and all are recognized and drivers > loaded. When I connect any keyboard or USB num pad the found new hardware > wizard comes up. The wizard goes through the motions and at the end says The > hardware is not installed, can not find the software. The laptop keyboard > works fine. > > I have downloaded and installed MS intellipoint 6.1 software and still get > no where. > > The keyboard is a MS digital Media Pro, but I have also tried a generic > keyboard. > > I have extracted the keyboard.inf file from the CD back to the windows/inf > directory. > > thoughts?
Guest davy Posted July 12, 2007 Posted July 12, 2007 Re: Keyboards do not work on new install of XP Have you checked in Device manager where you'll also be able to check and update the drivers? Also ensure the driver is for Xp and not Vista. Davy
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