Guest Bravos Posted July 13, 2007 Posted July 13, 2007 I am using XP Pro. Sent Remote Assistance request via email. Helper obtained access OK but can only view screen. I can see no menu options that give them control. Helper is using Win2000. Is this the problem i.e. we are trying to do something which is not possible - or is there some setting I have missed? Regards
Guest Margah Posted July 13, 2007 Posted July 13, 2007 Re: Remote Assistance - Helper can only view screen. Hello Bravos I don't use Win2000 of XP Pro but when I as helper receive a helprequest in XP Home I can in the upper left corner of the screen which contains the screen of the demander overtake the controls After given permission by the helpasker I can take over the controls. Perhaps this will work for your OS as well. Kind regards "Bravos" <Bravos@discussions.microsoft.com> schreef in bericht news:A5FE7010-D378-495B-A122-78DB50FD9F7B@microsoft.com... >I am using XP Pro. > Sent Remote Assistance request via email. > Helper obtained access OK but can only view screen. > I can see no menu options that give them control. > > Helper is using Win2000. Is this the problem i.e. we are trying to do > something which is not possible - or is there some setting I have missed? > > Regards > -- Posted by http://news://news.nb.nu (http://www.nb.nu)
Guest SingaporeWebDesign Posted July 13, 2007 Posted July 13, 2007 Re: Remote Assistance - Helper can only view screen. Hello, Not a solution, but you can avoid using Remote Assistance (its a pain with firewalls and customizability) and use the free Crossloop instead http://www.crossloop.com -- Singapore Web Design http://www.bootstrike.com/Webdesign/ Singapore Web Hosting http://www.bootstrike.com/WinXP/faq.html Windows XP FAQ "Bravos" <Bravos@discussions.microsoft.com> wrote in message news:A5FE7010-D378-495B-A122-78DB50FD9F7B@microsoft.com... >I am using XP Pro. > Sent Remote Assistance request via email. > Helper obtained access OK but can only view screen. > I can see no menu options that give them control. > > Helper is using Win2000. Is this the problem i.e. we are trying to do > something which is not possible - or is there some setting I have missed? > > Regards >
Guest Bravos Posted July 13, 2007 Posted July 13, 2007 Re: Remote Assistance - Helper can only view screen. "Margah" wrote: > Hello Bravos > I don't use Win2000 of XP Pro but when I as helper receive a helprequest in > XP Home > I can in the upper left corner of the screen which contains the screen of > the demander > overtake the controls After given permission by the helpasker I can take > over the controls. > > Perhaps this will work for your OS as well. > > Kind regards > > > "Bravos" <Bravos@discussions.microsoft.com> schreef in bericht > news:A5FE7010-D378-495B-A122-78DB50FD9F7B@microsoft.com... > >I am using XP Pro. > > Sent Remote Assistance request via email. > > Helper obtained access OK but can only view screen. > > I can see no menu options that give them control. > > > > Helper is using Win2000. Is this the problem i.e. we are trying to do > > something which is not possible - or is there some setting I have missed? > > > > Regards > > > > > -- > Posted by http://news://news.nb.nu (http://www.nb.nu) > Thanks for the heads up. I will pass on to my Helper and let you know the result.
Guest Bravos Posted July 13, 2007 Posted July 13, 2007 Re: Remote Assistance - Helper can only view screen. "SingaporeWebDesign" wrote: > Hello, > > Not a solution, but you can avoid using Remote Assistance (its a pain with > firewalls and customizability) and use the free Crossloop instead > http://www.crossloop.com > > -- > Singapore Web Design > http://www.bootstrike.com/Webdesign/ > Singapore Web Hosting > http://www.bootstrike.com/WinXP/faq.html > Windows XP FAQ > > "Bravos" <Bravos@discussions.microsoft.com> wrote in message > news:A5FE7010-D378-495B-A122-78DB50FD9F7B@microsoft.com... > >I am using XP Pro. > > Sent Remote Assistance request via email. > > Helper obtained access OK but can only view screen. > > I can see no menu options that give them control. > > > > Helper is using Win2000. Is this the problem i.e. we are trying to do > > something which is not possible - or is there some setting I have missed? > > > > Regards > > > > Margah, Yes, now he has opened his eyes it works fine. Thank you. Singapore, Thanks for the alternative - unfortunately, it seems to have the same problem as Remote Assistance: "Explicit permission is required before any screen images are sent to a remote computer." In this case I want to give my helper permssion to work while I am not present. Both RA and Crossloop require explicit permission. Is Remote Desktop the solution to this? Regards
Guest Elmo Posted July 13, 2007 Posted July 13, 2007 Re: Remote Assistance - Helper can only view screen. Bravos wrote: > > "SingaporeWebDesign" wrote: > >> Hello, >> >> Not a solution, but you can avoid using Remote Assistance (its a pain with >> firewalls and customizability) and use the free Crossloop instead >> http://www.crossloop.com >> >> -- >> Singapore Web Design >> http://www.bootstrike.com/Webdesign/ >> Singapore Web Hosting >> http://www.bootstrike.com/WinXP/faq.html >> Windows XP FAQ >> >> "Bravos" <Bravos@discussions.microsoft.com> wrote in message >> news:A5FE7010-D378-495B-A122-78DB50FD9F7B@microsoft.com... >>> I am using XP Pro. >>> Sent Remote Assistance request via email. >>> Helper obtained access OK but can only view screen. >>> I can see no menu options that give them control. >>> >>> Helper is using Win2000. Is this the problem i.e. we are trying to do >>> something which is not possible - or is there some setting I have missed? >>> >>> Regards >>> >> > Margah, > Yes, now he has opened his eyes it works fine. Thank you. > > Singapore, > Thanks for the alternative - unfortunately, it seems to have the same > problem as Remote Assistance: "Explicit permission is required before any > screen images are sent to a remote computer." > In this case I want to give my helper permssion to work while I am not > present. Both RA and Crossloop require explicit permission. > > Is Remote Desktop the solution to this? > > Regards You can probably set that up with Netmeeting, which is on most Windows versions before Vista. It's a Remote Desktop feature you turn on within Netmeeting. -- Joe =o)
Guest Gary S. Terhune Posted July 13, 2007 Posted July 13, 2007 Re: Remote Assistance - Helper can only view screen. Yes, Remote Desktop is the solution, provided your XP is Windows XP Professional, not Home Edition. There are also third-party solutions that do not require action on your part to permit access. I have no recommendations. -- Gary S. Terhune MS-MVP Shell/User http://www.grystmill.com "Bravos" <Bravos@discussions.microsoft.com> wrote in message news:942237B5-4719-4F5C-8114-FD96884CE344@microsoft.com... > > > "SingaporeWebDesign" wrote: > >> Hello, >> >> Not a solution, but you can avoid using Remote Assistance (its a pain >> with >> firewalls and customizability) and use the free Crossloop instead >> http://www.crossloop.com >> >> -- >> Singapore Web Design >> http://www.bootstrike.com/Webdesign/ >> Singapore Web Hosting >> http://www.bootstrike.com/WinXP/faq.html >> Windows XP FAQ >> >> "Bravos" <Bravos@discussions.microsoft.com> wrote in message >> news:A5FE7010-D378-495B-A122-78DB50FD9F7B@microsoft.com... >> >I am using XP Pro. >> > Sent Remote Assistance request via email. >> > Helper obtained access OK but can only view screen. >> > I can see no menu options that give them control. >> > >> > Helper is using Win2000. Is this the problem i.e. we are trying to do >> > something which is not possible - or is there some setting I have >> > missed? >> > >> > Regards >> > >> >> > Margah, > Yes, now he has opened his eyes it works fine. Thank you. > > Singapore, > Thanks for the alternative - unfortunately, it seems to have the same > problem as Remote Assistance: "Explicit permission is required before any > screen images are sent to a remote computer." > In this case I want to give my helper permssion to work while I am not > present. Both RA and Crossloop require explicit permission. > > Is Remote Desktop the solution to this? > > Regards >
Guest Bravos Posted July 14, 2007 Posted July 14, 2007 Re: Remote Assistance - Helper can only view screen. I'm now trying to Install Remote Desktop and the Help screen is referring to a menu option that I don't seem to have. "To install Remote Desktop Web Connection. ..... 6. In the Windows Components Wizard, click Next. 7. Open Internet Services Manager. " Where do I find the Internet Services Manager? (no it's not in the Windows Components Wizard!) Regards "Gary S. Terhune" wrote: > Yes, Remote Desktop is the solution, provided your XP is Windows XP > Professional, not Home Edition. There are also third-party solutions that do > not require action on your part to permit access. I have no recommendations. > > -- > Gary S. Terhune > MS-MVP Shell/User > http://www.grystmill.com > > "Bravos" <Bravos@discussions.microsoft.com> wrote in message > news:942237B5-4719-4F5C-8114-FD96884CE344@microsoft.com... > > > > > > "SingaporeWebDesign" wrote: > > > >> Hello, > >> > >> Not a solution, but you can avoid using Remote Assistance (its a pain > >> with > >> firewalls and customizability) and use the free Crossloop instead > >> http://www.crossloop.com > >> > >> -- > >> Singapore Web Design > >> http://www.bootstrike.com/Webdesign/ > >> Singapore Web Hosting > >> http://www.bootstrike.com/WinXP/faq.html > >> Windows XP FAQ > >> > >> "Bravos" <Bravos@discussions.microsoft.com> wrote in message > >> news:A5FE7010-D378-495B-A122-78DB50FD9F7B@microsoft.com... > >> >I am using XP Pro. > >> > Sent Remote Assistance request via email. > >> > Helper obtained access OK but can only view screen. > >> > I can see no menu options that give them control. > >> > > >> > Helper is using Win2000. Is this the problem i.e. we are trying to do > >> > something which is not possible - or is there some setting I have > >> > missed? > >> > > >> > Regards > >> > > >> > >> > > Margah, > > Yes, now he has opened his eyes it works fine. Thank you. > > > > Singapore, > > Thanks for the alternative - unfortunately, it seems to have the same > > problem as Remote Assistance: "Explicit permission is required before any > > screen images are sent to a remote computer." > > In this case I want to give my helper permssion to work while I am not > > present. Both RA and Crossloop require explicit permission. > > > > Is Remote Desktop the solution to this? > > > > Regards > > > > >
Guest Gary S. Terhune Posted July 14, 2007 Posted July 14, 2007 Re: Remote Assistance - Helper can only view screen. From Help: To set up this computer to use Remote Desktop Open System in Control Panel. Click the Remote tab, and then, under Remote Desktop, click Allow users to connect remotely to this computer. Click Select Remote Users. If you are an administrator on the computer, your current user account will automatically be added to the list of remote users, and you can skip the next two steps. In the Remote Desktop Users dialog box, click Add. In the Select Users dialog box, do the following: To specify the search location, click Locations, select the location you want to search, and then click OK. In Enter the object names to select, type the name of the user you want to add, and then click OK. The name will be displayed in the list of users in the Remote Desktop Users dialog box. Note You must be logged on as an administrator or a member of the Administrators group to enable the Remote Desktop feature. -- Gary S. Terhune MS-MVP Shell/User http://www.grystmill.com "Bravos" <Bravos@discussions.microsoft.com> wrote in message news:5D3B5782-6D3D-40CC-8139-C609942F859C@microsoft.com... > I'm now trying to Install Remote Desktop and the Help screen is referring > to > a menu option that I don't seem to have. > "To install Remote Desktop Web Connection. > .... > 6. In the Windows Components Wizard, click Next. > 7. Open Internet Services Manager. " > > Where do I find the Internet Services Manager? (no it's not in the > Windows > Components Wizard!) > > Regards > > > > "Gary S. Terhune" wrote: > >> Yes, Remote Desktop is the solution, provided your XP is Windows XP >> Professional, not Home Edition. There are also third-party solutions that >> do >> not require action on your part to permit access. I have no >> recommendations. >> >> -- >> Gary S. Terhune >> MS-MVP Shell/User >> http://www.grystmill.com >> >> "Bravos" <Bravos@discussions.microsoft.com> wrote in message >> news:942237B5-4719-4F5C-8114-FD96884CE344@microsoft.com... >> > >> > >> > "SingaporeWebDesign" wrote: >> > >> >> Hello, >> >> >> >> Not a solution, but you can avoid using Remote Assistance (its a pain >> >> with >> >> firewalls and customizability) and use the free Crossloop instead >> >> http://www.crossloop.com >> >> >> >> -- >> >> Singapore Web Design >> >> http://www.bootstrike.com/Webdesign/ >> >> Singapore Web Hosting >> >> http://www.bootstrike.com/WinXP/faq.html >> >> Windows XP FAQ >> >> >> >> "Bravos" <Bravos@discussions.microsoft.com> wrote in message >> >> news:A5FE7010-D378-495B-A122-78DB50FD9F7B@microsoft.com... >> >> >I am using XP Pro. >> >> > Sent Remote Assistance request via email. >> >> > Helper obtained access OK but can only view screen. >> >> > I can see no menu options that give them control. >> >> > >> >> > Helper is using Win2000. Is this the problem i.e. we are trying to >> >> > do >> >> > something which is not possible - or is there some setting I have >> >> > missed? >> >> > >> >> > Regards >> >> > >> >> >> >> >> > Margah, >> > Yes, now he has opened his eyes it works fine. Thank you. >> > >> > Singapore, >> > Thanks for the alternative - unfortunately, it seems to have the same >> > problem as Remote Assistance: "Explicit permission is required before >> > any >> > screen images are sent to a remote computer." >> > In this case I want to give my helper permssion to work while I am not >> > present. Both RA and Crossloop require explicit permission. >> > >> > Is Remote Desktop the solution to this? >> > >> > Regards >> > >> >> >>
Guest Gary S. Terhune Posted July 14, 2007 Posted July 14, 2007 Re: Remote Assistance - Helper can only view screen. Note that Remote Desktop Web Connection is an adjunct to Remote Desktop. The Web Connection is not needed, nor is it likely desired. In any case, to install RDWC, the component to first select (in the Add Component dialogue) is Internet Information Services (IIS). Then click Details, then select World Wide Web Service, then click Details again, then check Remote Desktop. -- Gary S. Terhune MS-MVP Shell/User http://www.grystmill.com "Bravos" <Bravos@discussions.microsoft.com> wrote in message news:5D3B5782-6D3D-40CC-8139-C609942F859C@microsoft.com... > I'm now trying to Install Remote Desktop and the Help screen is referring > to > a menu option that I don't seem to have. > "To install Remote Desktop Web Connection. > .... > 6. In the Windows Components Wizard, click Next. > 7. Open Internet Services Manager. " > > Where do I find the Internet Services Manager? (no it's not in the > Windows > Components Wizard!) > > Regards > > > > "Gary S. Terhune" wrote: > >> Yes, Remote Desktop is the solution, provided your XP is Windows XP >> Professional, not Home Edition. There are also third-party solutions that >> do >> not require action on your part to permit access. I have no >> recommendations. >> >> -- >> Gary S. Terhune >> MS-MVP Shell/User >> http://www.grystmill.com >> >> "Bravos" <Bravos@discussions.microsoft.com> wrote in message >> news:942237B5-4719-4F5C-8114-FD96884CE344@microsoft.com... >> > >> > >> > "SingaporeWebDesign" wrote: >> > >> >> Hello, >> >> >> >> Not a solution, but you can avoid using Remote Assistance (its a pain >> >> with >> >> firewalls and customizability) and use the free Crossloop instead >> >> http://www.crossloop.com >> >> >> >> -- >> >> Singapore Web Design >> >> http://www.bootstrike.com/Webdesign/ >> >> Singapore Web Hosting >> >> http://www.bootstrike.com/WinXP/faq.html >> >> Windows XP FAQ >> >> >> >> "Bravos" <Bravos@discussions.microsoft.com> wrote in message >> >> news:A5FE7010-D378-495B-A122-78DB50FD9F7B@microsoft.com... >> >> >I am using XP Pro. >> >> > Sent Remote Assistance request via email. >> >> > Helper obtained access OK but can only view screen. >> >> > I can see no menu options that give them control. >> >> > >> >> > Helper is using Win2000. Is this the problem i.e. we are trying to >> >> > do >> >> > something which is not possible - or is there some setting I have >> >> > missed? >> >> > >> >> > Regards >> >> > >> >> >> >> >> > Margah, >> > Yes, now he has opened his eyes it works fine. Thank you. >> > >> > Singapore, >> > Thanks for the alternative - unfortunately, it seems to have the same >> > problem as Remote Assistance: "Explicit permission is required before >> > any >> > screen images are sent to a remote computer." >> > In this case I want to give my helper permssion to work while I am not >> > present. Both RA and Crossloop require explicit permission. >> > >> > Is Remote Desktop the solution to this? >> > >> > Regards >> > >> >> >>
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