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Cannot view messages on Microsoft Outlook Web Access


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Guest Seaangel64
Posted

Recently I cannot seem to get my messages from Microsoft Outlook Web Access.

All it says is just "Loading..." and then the error on page appears on the

status bar.

 

The error icon says "automation server cannot create object". Can someone

help? Is there a setting on the Tools>Internet Options>Security Level that I

need to change.

  • Replies 9
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Guest PA Bear
Posted

Re: Cannot view messages on Microsoft Outlook Web Access

 

Those with IE7-specific questions or comments are asked to post to and seek

support in this newsgroup: microsoft.public.internetexplorer.general

 

On the web:

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.general

 

In your newsreader:

http://news://msnews.microsoft.com/microsoft.public.internetexplorer.general

--

~Robear Dyer (PA Bear)

MS MVP-Windows (IE, OE, Security, Shell/User)

AumHa VSOP & Admin; DTS-L.org

 

Seaangel64 wrote:

> Recently I cannot seem to get my messages from Microsoft Outlook Web

> Access.

> All it says is just "Loading..." and then the error on page appears on the

> status bar.

>

> The error icon says "automation server cannot create object". Can someone

> help? Is there a setting on the Tools>Internet Options>Security Level that

> I

> need to change.

Guest Vanguard
Posted

Re: Cannot view messages on Microsoft Outlook Web Access

 

"Seaangel64" wrote in message

news:E03C7ED0-39C3-4BCD-A1E4-F7D473686EB4@microsoft.com...

> Recently I cannot seem to get my messages from Microsoft Outlook Web

> Access.

> All it says is just "Loading..." and then the error on page appears on

> the

> status bar.

>

> The error icon says "automation server cannot create object". Can

> someone

> help? Is there a setting on the Tools>Internet Options>Security Level

> that I

> need to change.

 

 

What happens if you add the host (in the URL to which OWA connects) to

the Trusted Sites security zone? Maybe your Internet security zone

doesn't permit ActiveX or scripts.

Guest Seaangel64
Posted

Re: Cannot view messages on Microsoft Outlook Web Access

 

I tried that and it still didn't work Thanks for replying.

 

"Vanguard" wrote:

> "Seaangel64" wrote in message

> news:E03C7ED0-39C3-4BCD-A1E4-F7D473686EB4@microsoft.com...

> > Recently I cannot seem to get my messages from Microsoft Outlook Web

> > Access.

> > All it says is just "Loading..." and then the error on page appears on

> > the

> > status bar.

> >

> > The error icon says "automation server cannot create object". Can

> > someone

> > help? Is there a setting on the Tools>Internet Options>Security Level

> > that I

> > need to change.

>

>

> What happens if you add the host (in the URL to which OWA connects) to

> the Trusted Sites security zone? Maybe your Internet security zone

> doesn't permit ActiveX or scripts.

>

>

Guest Don Varnau
Posted

Re: Cannot view messages on Microsoft Outlook Web Access

 

Hi,

The Exchange Server may need to be updated by the IT Staff/ Server Admin.

You receive an error message when you try to perform any editing tasks, or

you must click to enable the compose frame in Outlook Web Access

http://support.microsoft.com/?kbid=911829

 

Or try this workaround (from an archived post)

When you log on to OWA below your username and password choose the Basic

mode instead of premium.

 

Hope this helps,

Don

[MS MVP- IE]

 

"Seaangel64" <Seaangel64@discussions.microsoft.com> wrote in message

news:E03C7ED0-39C3-4BCD-A1E4-F7D473686EB4@microsoft.com...

> Recently I cannot seem to get my messages from Microsoft Outlook Web

Access.

> All it says is just "Loading..." and then the error on page appears on the

> status bar.

>

> The error icon says "automation server cannot create object". Can someone

> help? Is there a setting on the Tools>Internet Options>Security Level that

I

> need to change.

Guest Seaangel64
Posted

Re: Cannot view messages on Microsoft Outlook Web Access

 

Firstly, my office IT Dept doesn't support our home PCs even when we have a

problem with the company websites.

 

I read the link you gave - I have Windows XP and not Vista. Also the

symptoms listed there do not apply to mine. I just cannot see the emails that

I have in the Inbox. It just keeps saying "Loading..." and nothing appears.

 

When I log in, I cannot choose whether Premium or Basic - it just takes me

to the Outlook Access mailbox.

 

Thanks

 

"Don Varnau" wrote:

> Hi,

> The Exchange Server may need to be updated by the IT Staff/ Server Admin.

> You receive an error message when you try to perform any editing tasks, or

> you must click to enable the compose frame in Outlook Web Access

> http://support.microsoft.com/?kbid=911829

>

> Or try this workaround (from an archived post)

> When you log on to OWA below your username and password choose the Basic

> mode instead of premium.

>

> Hope this helps,

> Don

> [MS MVP- IE]

>

> "Seaangel64" <Seaangel64@discussions.microsoft.com> wrote in message

> news:E03C7ED0-39C3-4BCD-A1E4-F7D473686EB4@microsoft.com...

> > Recently I cannot seem to get my messages from Microsoft Outlook Web

> Access.

> > All it says is just "Loading..." and then the error on page appears on the

> > status bar.

> >

> > The error icon says "automation server cannot create object". Can someone

> > help? Is there a setting on the Tools>Internet Options>Security Level that

> I

> > need to change.

>

>

Guest Don Varnau
Posted

Re: Cannot view messages on Microsoft Outlook Web Access

 

Hi,

Which version of Internet Explorer? IE6 or IE7?

 

Picking up on Vanguard's theme, have you recently installed or updated a

security program which could be blocking ActiveX?

 

Don

[MS MVP- IE]

 

"Seaangel64" <Seaangel64@discussions.microsoft.com> wrote in message

news:A8568B17-85FD-433F-B42A-92C300927874@microsoft.com...

> Firstly, my office IT Dept doesn't support our home PCs even when we have

a

> problem with the company websites.

>

> I read the link you gave - I have Windows XP and not Vista. Also the

> symptoms listed there do not apply to mine. I just cannot see the emails

that

> I have in the Inbox. It just keeps saying "Loading..." and nothing

appears.

>

> When I log in, I cannot choose whether Premium or Basic - it just takes me

> to the Outlook Access mailbox.

>

> Thanks

> "Don Varnau" wrote:

>

> > Hi,

> > The Exchange Server may need to be updated by the IT Staff/ Server

Admin.

> > You receive an error message when you try to perform any editing tasks,

or

> > you must click to enable the compose frame in Outlook Web Access

> > http://support.microsoft.com/?kbid=911829

> >

> > Or try this workaround (from an archived post)

> > When you log on to OWA below your username and password choose the Basic

> > mode instead of premium.

> >

> > "Seaangel64" <Seaangel64@discussions.microsoft.com> wrote in message

> > news:E03C7ED0-39C3-4BCD-A1E4-F7D473686EB4@microsoft.com...

> > > Recently I cannot seem to get my messages from Microsoft Outlook Web

> > Access.

> > > All it says is just "Loading..." and then the error on page appears on

the

> > > status bar.

> > >

> > > The error icon says "automation server cannot create object". Can

someone

> > > help? Is there a setting on the Tools>Internet Options>Security Level

that

> > I need to change.

Guest Seaangel64
Posted

Re: Cannot view messages on Microsoft Outlook Web Access

 

I am using IE7 and have not installed or updated my security program.

 

"Don Varnau" wrote:

> Hi,

> Which version of Internet Explorer? IE6 or IE7?

>

> Picking up on Vanguard's theme, have you recently installed or updated a

> security program which could be blocking ActiveX?

>

> Don

> [MS MVP- IE]

>

> "Seaangel64" <Seaangel64@discussions.microsoft.com> wrote in message

> news:A8568B17-85FD-433F-B42A-92C300927874@microsoft.com...

> > Firstly, my office IT Dept doesn't support our home PCs even when we have

> a

> > problem with the company websites.

> >

> > I read the link you gave - I have Windows XP and not Vista. Also the

> > symptoms listed there do not apply to mine. I just cannot see the emails

> that

> > I have in the Inbox. It just keeps saying "Loading..." and nothing

> appears.

> >

> > When I log in, I cannot choose whether Premium or Basic - it just takes me

> > to the Outlook Access mailbox.

> >

> > Thanks

>

> > "Don Varnau" wrote:

> >

> > > Hi,

> > > The Exchange Server may need to be updated by the IT Staff/ Server

> Admin.

> > > You receive an error message when you try to perform any editing tasks,

> or

> > > you must click to enable the compose frame in Outlook Web Access

> > > http://support.microsoft.com/?kbid=911829

> > >

> > > Or try this workaround (from an archived post)

> > > When you log on to OWA below your username and password choose the Basic

> > > mode instead of premium.

> > >

>

> > > "Seaangel64" <Seaangel64@discussions.microsoft.com> wrote in message

> > > news:E03C7ED0-39C3-4BCD-A1E4-F7D473686EB4@microsoft.com...

> > > > Recently I cannot seem to get my messages from Microsoft Outlook Web

> > > Access.

> > > > All it says is just "Loading..." and then the error on page appears on

> the

> > > > status bar.

> > > >

> > > > The error icon says "automation server cannot create object". Can

> someone

> > > > help? Is there a setting on the Tools>Internet Options>Security Level

> that

> > > I need to change.

>

>

Guest Don Varnau
Posted

Re: Cannot view messages on Microsoft Outlook Web Access

 

Hi,

Can't hurt... might help- clear the Temporary Internet Files.

 

Then, from Internet Options> General> Browsing history> Settings> View

objects, set View to Details. Do any ActiveX objects show as damaged? If so,

remove the damaged object and restart the computer.

 

Internet Options> Security> Internet Zone> click on Default Level.

 

Turn on the Windows Firewall from Control Panel> Windows Firewall and

disable third-party security programs, firewalls, security suites, as a

test. One of them may be the cause.

 

Don

[MS MVP- IE]

 

"Seaangel64" <Seaangel64@discussions.microsoft.com> wrote in message

news:146E1027-675C-4FE6-9876-B87A4B45BE4A@microsoft.com...

> I am using IE7 and have not installed or updated my security program.

>

> "Don Varnau" wrote:

>

> > Hi,

> > Which version of Internet Explorer? IE6 or IE7?

> >

> > Picking up on Vanguard's theme, have you recently installed or updated a

> > security program which could be blocking ActiveX?

> >

> > Don

> > [MS MVP- IE]

> >

> > "Seaangel64" <Seaangel64@discussions.microsoft.com> wrote in message

> > news:A8568B17-85FD-433F-B42A-92C300927874@microsoft.com...

> > > Firstly, my office IT Dept doesn't support our home PCs even when we

have

> > a

> > > problem with the company websites.

> > >

> > > I read the link you gave - I have Windows XP and not Vista. Also the

> > > symptoms listed there do not apply to mine. I just cannot see the

emails

> > that

> > > I have in the Inbox. It just keeps saying "Loading..." and nothing

> > appears.

> > >

> > > When I log in, I cannot choose whether Premium or Basic - it just

takes me

> > > to the Outlook Access mailbox.

> > >

> > > Thanks

> >

> > > "Don Varnau" wrote:

> > >

> > > > Hi,

> > > > The Exchange Server may need to be updated by the IT Staff/ Server

> > Admin.

> > > > You receive an error message when you try to perform any editing

tasks,

> > or

> > > > you must click to enable the compose frame in Outlook Web Access

> > > > http://support.microsoft.com/?kbid=911829

> > > >

> > > > Or try this workaround (from an archived post)

> > > > When you log on to OWA below your username and password choose the

Basic

> > > > mode instead of premium.

> > > >

> >

> > > > "Seaangel64" <Seaangel64@discussions.microsoft.com> wrote in message

> > > > news:E03C7ED0-39C3-4BCD-A1E4-F7D473686EB4@microsoft.com...

> > > > > Recently I cannot seem to get my messages from Microsoft Outlook

Web

> > > > Access.

> > > > > All it says is just "Loading..." and then the error on page

appears on

> > the

> > > > > status bar.

> > > > >

> > > > > The error icon says "automation server cannot create object". Can

> > someone

> > > > > help? Is there a setting on the Tools>Internet Options>Security

Level

> > that

> > > > I need to change.

> >

> >

Guest Seaangel64
Posted

Re: Cannot view messages on Microsoft Outlook Web Access

 

Hello Don

 

I did try all that beforehand. Anyway I have resolved the issue. It was an

XML DOM add-on that I needed to enable.

 

Thank you for helping me out.

 

 

 

"Don Varnau" wrote:

> Hi,

> Can't hurt... might help- clear the Temporary Internet Files.

>

> Then, from Internet Options> General> Browsing history> Settings> View

> objects, set View to Details. Do any ActiveX objects show as damaged? If so,

> remove the damaged object and restart the computer.

>

> Internet Options> Security> Internet Zone> click on Default Level.

>

> Turn on the Windows Firewall from Control Panel> Windows Firewall and

> disable third-party security programs, firewalls, security suites, as a

> test. One of them may be the cause.

>

> Don

> [MS MVP- IE]

>

> "Seaangel64" <Seaangel64@discussions.microsoft.com> wrote in message

> news:146E1027-675C-4FE6-9876-B87A4B45BE4A@microsoft.com...

> > I am using IE7 and have not installed or updated my security program.

> >

> > "Don Varnau" wrote:

> >

> > > Hi,

> > > Which version of Internet Explorer? IE6 or IE7?

> > >

> > > Picking up on Vanguard's theme, have you recently installed or updated a

> > > security program which could be blocking ActiveX?

> > >

> > > Don

> > > [MS MVP- IE]

> > >

> > > "Seaangel64" <Seaangel64@discussions.microsoft.com> wrote in message

> > > news:A8568B17-85FD-433F-B42A-92C300927874@microsoft.com...

> > > > Firstly, my office IT Dept doesn't support our home PCs even when we

> have

> > > a

> > > > problem with the company websites.

> > > >

> > > > I read the link you gave - I have Windows XP and not Vista. Also the

> > > > symptoms listed there do not apply to mine. I just cannot see the

> emails

> > > that

> > > > I have in the Inbox. It just keeps saying "Loading..." and nothing

> > > appears.

> > > >

> > > > When I log in, I cannot choose whether Premium or Basic - it just

> takes me

> > > > to the Outlook Access mailbox.

> > > >

> > > > Thanks

> > >

> > > > "Don Varnau" wrote:

> > > >

> > > > > Hi,

> > > > > The Exchange Server may need to be updated by the IT Staff/ Server

> > > Admin.

> > > > > You receive an error message when you try to perform any editing

> tasks,

> > > or

> > > > > you must click to enable the compose frame in Outlook Web Access

> > > > > http://support.microsoft.com/?kbid=911829

> > > > >

> > > > > Or try this workaround (from an archived post)

> > > > > When you log on to OWA below your username and password choose the

> Basic

> > > > > mode instead of premium.

> > > > >

> > >

> > > > > "Seaangel64" <Seaangel64@discussions.microsoft.com> wrote in message

> > > > > news:E03C7ED0-39C3-4BCD-A1E4-F7D473686EB4@microsoft.com...

> > > > > > Recently I cannot seem to get my messages from Microsoft Outlook

> Web

> > > > > Access.

> > > > > > All it says is just "Loading..." and then the error on page

> appears on

> > > the

> > > > > > status bar.

> > > > > >

> > > > > > The error icon says "automation server cannot create object". Can

> > > someone

> > > > > > help? Is there a setting on the Tools>Internet Options>Security

> Level

> > > that

> > > > > I need to change.

> > >

> > >

>

>


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