Guest C J. Posted July 14, 2007 Posted July 14, 2007 Okay... On my girlfriends PC, when opening help and support sometimes, and filling in the search bar, and clicking the arrow... she'll get a Search Results box w/ three items appearing on left side of screen. 1. Suggested Topics, 2. Full-text search Matches, and 3. Microsoft Knowledge Base. Just now, I typed in Format to see what she's complaining about. Search Results shows: Suggested topics 15 results, Full-text search matches 15 results, Microsoft Knowledge Base shows 0 results. For a topic as critical as Formatting, you'd think MSKB would show X number of results, on top of the 30 already shown above it right? Now - typing in KB article number for repairing a damaged or corrupt registry... all three show 0 results. Is thinking help and support is damaged, or the database is corrupted somehow. Don't understand this, as PC is connected to the internet. Is there a way to reinstall help and support to correct or repair this? TIA
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