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Backdoor attack?

Guest STnM

By Guest STnM
in Microsoft Products Support & Discussions

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Guest STnM

Guest STnM

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My wife was almost the victim of scammers imitating PayPal. During the conversation her (Blue) screen said "software updating, do not turn off your computer". She scanned with Norton 360 and found nothing. Today she got the same screen. She immediately removed WiFi adapter and scanned again. Is this some sort of backdoor attack? And how can this be removed?

 

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