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Will resetting my computer delete my documents and/or account?

Guest Michael John Riosa

By Guest Michael John Riosa
in Microsoft Products Support & Discussions

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Guest Michael John Riosa

Guest Michael John Riosa

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I have an x555q Asus. I've been wanting to do this because the my laptop can't handle the updates. I specifically chose "keep my files" options so I wouldn't lose my personal/important files. But I forgot my old account's password and I don't have that old account anymore to get a key or something. Will the "keep my files" still delete my account?

 

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