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Question about reinstalling windows.

Guest HuckabuckBob

By Guest HuckabuckBob
in Microsoft Products Support & Discussions

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Guest HuckabuckBob

Guest HuckabuckBob

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My daughter unknowingly updated to Windows 11 on her laptop over 10 days ago. The computer runs so slow, lags so much, that its pretty much unusable. Wondering how we can download a copy of Windows 10, the licensed copy we paid for when the computer was purchased? Since it updated to windows 11 there must be a record that we had a licensed version of Windows 10 or would Microsoft simply prefer to reimburse us for the cost of the computer?

 

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