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Screen White With Mouse After Factory Reset

Guest Shira Dayan

By Guest Shira Dayan
in Microsoft Products Support & Discussions

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Guest Shira Dayan

Guest Shira Dayan

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My HP / PC Laptop was running weird and had some annoying stuff on it, so I factory reset it. I followed all the instructions exactly and got up and walked away. When I came back, the screen was white with a mouse on it. I tried restarting it one or two times and it would start up into the windows logo and then fade to white, I can move my mouse but nothing else. no sound, options, etc.

 

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