Looking for ideas

[Guest Jim]

I use a batch program to print out several hundred documents to a Canon

multi-funcion copier. In this process there are both letter and legal size

documents and I use the Canon software to compress the legal pages to the

size of letter. This has been working now for well over a year. I installed a

new Canon MFP (different model) to our environment and it apears to have

corrupted something w/ the existing print drivers and I cannot get the

original program to work properly.

 

Here is why I am not completely convinced that it is an issue w/ Canon. I

print to a different model copier (we also use Konica), the exact same result

appears (legal is getting cut off and not compressing to letter). If I print

the document from a PDF, it prints out correctly. I am printing several

hundred each day so I cannot have a single person open each PDF and print it

out manually.

 

Again, any ideas are appreciated. I have done the uninstall/reboot/reinstall

driver process w/ no success.

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- Jim