Guest redliron Posted August 22, 2007 Posted August 22, 2007 I can not install nor update my computer after installing Win XP SP2. I am at a loss. Diagnostic Report (1.7.0039.0): ----------------------------------------- WGA Data--> Validation Status: Genuine Detailed Status: N/A Cached / Grace status: N/A, N/A Windows Product Key: *****-*****-7XHJK-BF3WY-BV448 Windows Product Key Hash: 0al7KF0PQcCLLaqtYiKbUg3KmGw= Windows Product ID: 76487-023-6885276-22342 Windows Product ID Type: 5 CSVLK Server: N/A CSVLK PID: N/A Windows License Type: Retail Windows OS version: 5.1.2600.2.00010100.2.0.pro ID: {E2D27D56-21D1-490D-AEA5-0FD95469C6E3}(3) Is Admin: Yes Commit / Reboot / BRT: N/A, N/A, N/A WGA Version: Registered, 1.7.36.0 Signed By: Microsoft Product Name: N/A Architecture: N/A Build lab: N/A TTS Error: N/A Validation Diagnostic: 025D1FF3-171-1_BB5C1257-89-80070005_78155E4D-216-80070005 Resolution Status: N/A Notifications Data--> Cached Result: N/A File Exists: No Version: N/A WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: Failed to retrieve file version. - 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: FCEE394C-2993-80070002 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32) Default Browser: C:\Program Files\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\WINDOWS\system32\winlogon.exe File Mismatch: C:\WINDOWS\system32\licdll.dll File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe File Mismatch: C:\WINDOWS\system32\ntdll.dll File Mismatch: C:\WINDOWS\system32\kernel32.dll File Mismatch: C:\WINDOWS\system32\crypt32.dll File Mismatch: C:\WINDOWS\system32\advapi32.dll File Mismatch: C:\WINDOWS\system32\setupapi.dll File Mismatch: C:\WINDOWS\system32\oembios.bin File Mismatch: C:\WINDOWS\system32\oembios.dat File Mismatch: C:\WINDOWS\system32\oembios.sig File Mismatch: C:\WINDOWS\system32\syssetup.dll Other data--> Office Details: <GenuineResults><MachineData><UGUID>{E2D27D56-21D1-490D-AEA5-0FD95469C6E3}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BV448</PKey><PID>76487-023-6885276-22342</PID><PIDType>5</PIDType><SID>S-1-5-21-842925246-1336601894-725345543</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080009 </Version><SMBIOSVersion major="2" minor="3"/><Date>20030820000000.000000+000</Date></BIOS><HWID>1834326F01846072</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>
Guest Andrew E. Posted August 22, 2007 Posted August 22, 2007 RE: Windows XP Installation Problem Thier is a hotfix for that,its kb922582 Thiers also,kb885894 I'd start with the later. "redliron" wrote: > I can not install nor update my computer after installing Win XP SP2. I am > at a loss. > > > > Diagnostic Report (1.7.0039.0): > ----------------------------------------- > WGA Data--> > Validation Status: Genuine > Detailed Status: N/A > Cached / Grace status: N/A, N/A > Windows Product Key: *****-*****-7XHJK-BF3WY-BV448 > Windows Product Key Hash: 0al7KF0PQcCLLaqtYiKbUg3KmGw= > Windows Product ID: 76487-023-6885276-22342 > Windows Product ID Type: 5 > CSVLK Server: N/A > CSVLK PID: N/A > Windows License Type: Retail > Windows OS version: 5.1.2600.2.00010100.2.0.pro > ID: {E2D27D56-21D1-490D-AEA5-0FD95469C6E3}(3) > Is Admin: Yes > Commit / Reboot / BRT: N/A, N/A, N/A > WGA Version: Registered, 1.7.36.0 > Signed By: Microsoft > Product Name: N/A > Architecture: N/A > Build lab: N/A > TTS Error: N/A > Validation Diagnostic: > 025D1FF3-171-1_BB5C1257-89-80070005_78155E4D-216-80070005 > Resolution Status: N/A > > Notifications Data--> > Cached Result: N/A > File Exists: No > Version: N/A > WgaTray.exe Signed By: N/A, hr = 0x80070002 > WgaLogon.dll Signed By: N/A, hr = 0x80070002 > > OGA Data--> > Office Status: 109 N/A > OGA Version: Failed to retrieve file version. - 0x80070002 > Signed By: N/A, hr = 0x80070002 > Office Diagnostics: FCEE394C-2993-80070002 > > Browser Data--> > Proxy settings: N/A > User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32) > Default Browser: C:\Program Files\Internet Explorer\iexplore.exe > Download signed ActiveX controls: Prompt > Download unsigned ActiveX controls: Disabled > Run ActiveX controls and plug-ins: Allowed > Initialize and script ActiveX controls not marked as safe: Disabled > Allow scripting of Internet Explorer Webbrowser control: Disabled > Active scripting: Allowed > Script ActiveX controls marked as safe for scripting: Allowed > > File Scan Data--> > File Mismatch: C:\WINDOWS\system32\winlogon.exe > File Mismatch: C:\WINDOWS\system32\licdll.dll > File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe > File Mismatch: C:\WINDOWS\system32\ntdll.dll > File Mismatch: C:\WINDOWS\system32\kernel32.dll > File Mismatch: C:\WINDOWS\system32\crypt32.dll > File Mismatch: C:\WINDOWS\system32\advapi32.dll > File Mismatch: C:\WINDOWS\system32\setupapi.dll > File Mismatch: C:\WINDOWS\system32\oembios.bin > File Mismatch: C:\WINDOWS\system32\oembios.dat > File Mismatch: C:\WINDOWS\system32\oembios.sig > File Mismatch: C:\WINDOWS\system32\syssetup.dll > > Other data--> > Office Details: > <GenuineResults><MachineData><UGUID>{E2D27D56-21D1-490D-AEA5-0FD95469C6E3}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BV448</PKey><PID>76487-023-6885276-22342</PID><PIDType>5</PIDType><SID>S-1-5-21-842925246-1336601894-725345543</SID><SYSTEM><Manufacturer>To > Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By > O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends > Inc.</Manufacturer><Version>080009 </Version><SMBIOSVersion major="2" > minor="3"/><Date>20030820000000.000000+000</Date></BIOS><HWID>1834326F01846072</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern > Standard > Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> > > <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> >
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