Guest LMO Posted September 26, 2007 Posted September 26, 2007 Aloha all. I have Dell XPS 410. It came with a default sound system (SigmaTel, which stinks). I bought a new sound card, but am unable to remove the old drivers for the SigmaTel. I keep getting errors saying that the software cannot be removed. There is also no soundcard seen in the Device Manager, so I am unable to remove it, thus I cannot get the new sound card to run. Any ideas on how to completely remove all traces of the old sound card and software? Thanks!
Guest Nightowl Posted September 26, 2007 Posted September 26, 2007 Re: Can't remove software.... LMO <gcorlin@hawaii.rr.como> wrote on Tue, 25 Sep 2007: >Aloha all. I have Dell XPS 410. It came with a default sound system >(SigmaTel, which stinks). I bought a new sound card, but am unable to remove >the old drivers for the SigmaTel. I keep getting errors saying that the >software cannot be removed. There is also no soundcard seen in the Device >Manager, so I am unable to remove it, thus I cannot get the new sound card >to run. >Any ideas on how to completely remove all traces of the old sound card and >software? Hi LMO Sometimes an uninstall fails because the necessary path info in the registry is wrong. If you're confident, you can check yourself by firing up regedit and looking for the SigmaTel drivers in a sub-key under: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall] Or (probably better) you can try a free program called Add Remove Pro. This can check the uninstall string for you and search for any files needed, then allow you to change the uninstall string and remove the drivers. http://www.superwin.com/index.htm If the uninstall path references some file that doesn't exist, probably the best thing to do (though it sounds the reverse!) is to re-install the SigmaTel drivers and then try removing them. The failed uninstall could be the reason you're not seeing the card in Device Manager, too. Try checking Show Hidden Devices in the View menu and then look to see if you have a category called Other Devices (its icon is a big yellow question mark:-) Sometimes incorrectly-installed devices get put in there because Windows doesn't recognise them. Hope some of this helps. Let us know how you get on :-) -- Nightowl
Guest Olórin Posted September 26, 2007 Posted September 26, 2007 Re: Can't remove software.... "LMO" <gcorlin@hawaii.rr.como> wrote in message news:46f9d5ce$0$18910$4c368faf@roadrunner.com... > Aloha all. I have Dell XPS 410. It came with a default sound system > (SigmaTel, which stinks). I bought a new sound card, but am unable to > remove the old drivers for the SigmaTel. I keep getting errors saying that > the software cannot be removed. There is also no soundcard seen in the > Device Manager, so I am unable to remove it, thus I cannot get the new > sound card to run. > Any ideas on how to completely remove all traces of the old sound card and > software? > Thanks! > > Try checking the system's BIOS & seeing if you can disable the on-board sound chip there. It might work!
Guest LMO Posted September 27, 2007 Posted September 27, 2007 Re: Can't remove software.... I tried to reinstall the drivers. They would not install. I got the following error: Error Code: -5011 : 0x8002802b Error Information: >SetupDLL\SetupDLL.cpp (558) PAPP:SigmaTel PVENDOR:SigmaTel (http://www.SigmaTel.com) PGUID:A462213D-EED4-42C2-9A60-7BDD4D4B0B17 $10.1.0.238 That means nothing to me. Does it mean anything to someone out there? "Nightowl" <owl@[127.0.0.1]> wrote in message news:hf61UzhLAe+GFw21@black.hole... > LMO <gcorlin@hawaii.rr.como> wrote on Tue, 25 Sep 2007: > >>Aloha all. I have Dell XPS 410. It came with a default sound system >>(SigmaTel, which stinks). I bought a new sound card, but am unable to >>remove >>the old drivers for the SigmaTel. I keep getting errors saying that the >>software cannot be removed. There is also no soundcard seen in the Device >>Manager, so I am unable to remove it, thus I cannot get the new sound card >>to run. >>Any ideas on how to completely remove all traces of the old sound card and >>software? > > Hi LMO > > Sometimes an uninstall fails because the necessary path info in the > registry is wrong. If you're confident, you can check yourself by > firing up regedit and looking for the SigmaTel drivers in a sub-key > under: > [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall] > > Or (probably better) you can try a free program called Add Remove Pro. > This can check the uninstall string for you and search for any files > needed, then allow you to change the uninstall string and remove the > drivers. > http://www.superwin.com/index.htm > > If the uninstall path references some file that doesn't exist, probably > the best thing to do (though it sounds the reverse!) is to re-install > the SigmaTel drivers and then try removing them. > > The failed uninstall could be the reason you're not seeing the card in > Device Manager, too. Try checking Show Hidden Devices in the View menu > and then look to see if you have a category called Other Devices (its > icon is a big yellow question mark:-) Sometimes incorrectly-installed > devices get put in there because Windows doesn't recognise them. > > Hope some of this helps. Let us know how you get on :-) > > -- > Nightowl >
Guest LMO Posted September 27, 2007 Posted September 27, 2007 Re: Can't remove software.... Tried to uninstall using Ad Remove Pro. No joy. Here's the error I got: Error Code: -5011 : 0x8002802b Error Information: >SetupDLL\SetupDLL.cpp (558) PAPP:SigmaTel PVENDOR:SigmaTel (http://www.SigmaTel.com) PGUID:A462213D-EED4-42C2-9A60-7BDD4D4B0B17 $10.1.0.238 @Windows XP Service Pack 2 (2600) IE 7.0.6000.16512 Mean anything? "Nightowl" <owl@[127.0.0.1]> wrote in message news:hf61UzhLAe+GFw21@black.hole... > LMO <gcorlin@hawaii.rr.como> wrote on Tue, 25 Sep 2007: > >>Aloha all. I have Dell XPS 410. It came with a default sound system >>(SigmaTel, which stinks). I bought a new sound card, but am unable to >>remove >>the old drivers for the SigmaTel. I keep getting errors saying that the >>software cannot be removed. There is also no soundcard seen in the Device >>Manager, so I am unable to remove it, thus I cannot get the new sound card >>to run. >>Any ideas on how to completely remove all traces of the old sound card and >>software? > > Hi LMO > > Sometimes an uninstall fails because the necessary path info in the > registry is wrong. If you're confident, you can check yourself by > firing up regedit and looking for the SigmaTel drivers in a sub-key > under: > [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall] > > Or (probably better) you can try a free program called Add Remove Pro. > This can check the uninstall string for you and search for any files > needed, then allow you to change the uninstall string and remove the > drivers. > http://www.superwin.com/index.htm > > If the uninstall path references some file that doesn't exist, probably > the best thing to do (though it sounds the reverse!) is to re-install > the SigmaTel drivers and then try removing them. > > The failed uninstall could be the reason you're not seeing the card in > Device Manager, too. Try checking Show Hidden Devices in the View menu > and then look to see if you have a category called Other Devices (its > icon is a big yellow question mark:-) Sometimes incorrectly-installed > devices get put in there because Windows doesn't recognise them. > > Hope some of this helps. Let us know how you get on :-) > > -- > Nightowl >
Guest Nightowl Posted September 27, 2007 Posted September 27, 2007 Re: Can't remove software.... LMO <gcorlin@hawaii.rr.como> wrote on Wed, 26 Sep 2007: >I tried to reinstall the drivers. They would not install. I got the >following error: > >Error Code: -5011 : 0x8002802b >Error Information: >>SetupDLL\SetupDLL.cpp (558) >PAPP:SigmaTel >PVENDOR:SigmaTel (http://www.SigmaTel.com) >PGUID:A462213D-EED4-42C2-9A60-7BDD4D4B0B17 >$10.1.0.238 > >That means nothing to me. Does it mean anything to someone out there? Sorry you're having such a hard time, LMO. That seems to be an InstallShield error. See if this helps: http://consumer.installshield.com/kb.asp?id=Q110616 -- Nightowl
Guest LMO Posted September 28, 2007 Posted September 28, 2007 Re: Can't remove software.... Hey, that did it! It was faulty install shield! Many thanks. "Nightowl" <owl@[127.0.0.1]> wrote in message news:9UnXwzVAXx+GFwl2@black.hole... > LMO <gcorlin@hawaii.rr.como> wrote on Wed, 26 Sep 2007: > >>I tried to reinstall the drivers. They would not install. I got the >>following error: >> >>Error Code: -5011 : 0x8002802b >>Error Information: >>>SetupDLL\SetupDLL.cpp (558) >>PAPP:SigmaTel >>PVENDOR:SigmaTel (http://www.SigmaTel.com) >>PGUID:A462213D-EED4-42C2-9A60-7BDD4D4B0B17 >>$10.1.0.238 >> >>That means nothing to me. Does it mean anything to someone out there? > > Sorry you're having such a hard time, LMO. > > That seems to be an InstallShield error. See if this helps: > http://consumer.installshield.com/kb.asp?id=Q110616 > > -- > Nightowl
Guest Nightowl Posted September 28, 2007 Posted September 28, 2007 Re: Can't remove software.... That's great, LMO! You're very welcome :-) -- Nightowl LMO <gcorlin@hawaii.rr.como> wrote on Thu, 27 Sep 2007: >Hey, that did it! It was faulty install shield! >Many thanks. > >"Nightowl" <owl@[127.0.0.1]> wrote in message >news:9UnXwzVAXx+GFwl2@black.hole... >> LMO <gcorlin@hawaii.rr.como> wrote on Wed, 26 Sep 2007: >> >>>I tried to reinstall the drivers. They would not install. I got the >>>following error: >>> >>>Error Code: -5011 : 0x8002802b >>>Error Information: >>>>SetupDLL\SetupDLL.cpp (558) >>>PAPP:SigmaTel >>>PVENDOR:SigmaTel (http://www.SigmaTel.com) >>>PGUID:A462213D-EED4-42C2-9A60-7BDD4D4B0B17 >>>$10.1.0.238 >>> >>>That means nothing to me. Does it mean anything to someone out there? >> >> Sorry you're having such a hard time, LMO. >> >> That seems to be an InstallShield error. See if this helps: >> http://consumer.installshield.com/kb.asp?id=Q110616
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