Guest The MurF Posted September 26, 2007 Posted September 26, 2007 Hi all...long time!...Software bt CDHNOW/Image Explorer Pro...I Changed Computers...could not at first find my Orginal CD of this software that i Paid 60$ for so i went to the home page and downloaded a 15 day Trail Version (7.0) my CD I have is 6.3, a day latter found my orginal software, installed it(did an unistall of the Trail Version 7.0( but did not choose to delete all the many shared .dll files for was told never to do that!,but now eve when i go to the "Help/About file it shows my version Product as 6.3, but says it is an unregistered version! Boy unless someone can help (wrote CDH 10 emails for support they won't answer I am going to have to pay another 60$ for this thing any help will be Greatly Appreiated..went into Windows Explorer and tried to find some "trial File i could delete but honestly don't know what i am lookimg for :) Thanks All -- The "MurF"
Guest robert.stojanov@gmail.com Posted September 26, 2007 Posted September 26, 2007 Re: How To Get What I Paid For? Hi, the possible solution for should be to make a system restore to date before installing that software and after restoring you system then u should freely install your version and should work.
Guest peter Posted September 26, 2007 Posted September 26, 2007 Re: How To Get What I Paid For? Go to Control Panel/add&remove from there uninstall the program....if it shows both version uninstall both then go to start/run......type in "regedit" use the search function and type in the name of the program....let regedit find all instances and delete those instances reboot Install your licensed version peter "The "MurF"" <TheMurF@discussions.microsoft.com> wrote in message news:9B2ED5D5-52D7-41D2-A698-E1062595D171@microsoft.com... > Hi all...long time!...Software bt CDHNOW/Image Explorer Pro...I Changed > Computers...could not at first find my Orginal CD of this software that i > Paid 60$ for so i went to the home page and downloaded a 15 day Trail > Version > (7.0) my CD I have is 6.3, a day latter found my orginal software, > installed > it(did an unistall of the Trail Version 7.0( but did not choose to delete > all > the many shared .dll files for was told never to do that!,but now eve when > i > go to the "Help/About file it shows my version Product as 6.3, but says > it > is an unregistered version! Boy unless someone can help (wrote CDH 10 > emails > for support they won't answer I am going to have to pay another 60$ for > this > thing any help will be Greatly Appreiated..went into Windows Explorer and > tried to find some "trial File i could delete but honestly don't know what > i > am lookimg for :) Thanks All > -- > The "MurF"
Guest The MurF Posted September 26, 2007 Posted September 26, 2007 Re: How To Get What I Paid For? Peter: Thanks for The quick reply...did what you said, removed the program from "Add Remove Software" it removed it, went to regedit typed in both "image Explorer Pro" & "Cdh" and deleted all i could some regristry items would not delete? but instead just reset the string to "no value"...oh made a system restore point just in case i Fudged up:)...installed the software but as i was doing so it asked me did I want to inatall in the C..."programs...image explorer folder" and i was "shocked"...i just deleted the program and regedit it so why is there still a folder?...went into windows explorer b4 install n sure enough folder and sub folders were still there...did the install... and even though it is an older vrsion than the trial i downloaded...it still is a trial...strange thinh is i had only 10 days left on the trial b4 now it is back to 15?? any other suggestions...can't do a Restore point as was suggested (thank You!)...because i have downloaded other software from the net since then and don't want to loose that...thanks in advance to any and all who may help...this has become now just not a matter of "money"...but "the "princple" of some of these "software giants" ...:) -- The "MurF" "peter" wrote: > Go to Control Panel/add&remove > from there uninstall the program....if it shows both version uninstall both > then go to start/run......type in "regedit" > use the search function and type in the name of the program....let regedit > find all instances and delete those instances > reboot > Install your licensed version > peter > "The "MurF"" <TheMurF@discussions.microsoft.com> wrote in message > news:9B2ED5D5-52D7-41D2-A698-E1062595D171@microsoft.com... > > Hi all...long time!...Software bt CDHNOW/Image Explorer Pro...I Changed > > Computers...could not at first find my Orginal CD of this software that i > > Paid 60$ for so i went to the home page and downloaded a 15 day Trail > > Version > > (7.0) my CD I have is 6.3, a day latter found my orginal software, > > installed > > it(did an unistall of the Trail Version 7.0( but did not choose to delete > > all > > the many shared .dll files for was told never to do that!,but now eve when > > i > > go to the "Help/About file it shows my version Product as 6.3, but says > > it > > is an unregistered version! Boy unless someone can help (wrote CDH 10 > > emails > > for support they won't answer I am going to have to pay another 60$ for > > this > > thing any help will be Greatly Appreiated..went into Windows Explorer and > > tried to find some "trial File i could delete but honestly don't know what > > i > > am lookimg for :) Thanks All > > -- > > The "MurF" > >
Guest The MurF Posted September 26, 2007 Posted September 26, 2007 Re: How To Get What I Paid For? Thanks...but can't do that as i have downloded and purchased oyher software since that point ...:( -- The "MurF" "robert.stojanov@gmail.com" wrote: > Hi, > the possible solution for should be to make a system restore to date > before installing that software and after restoring you system then u > should freely install your version and should work. > >
Guest Bob I Posted September 26, 2007 Posted September 26, 2007 Re: How To Get What I Paid For? Perhaps you need to get the CD's for this "software" you purchase. With out install media, that software install is living on borrowed time. The MurF wrote: > Thanks...but can't do that as i have downloded and purchased oyher software > since that point ...:(
Guest The MurF Posted September 26, 2007 Posted September 26, 2007 Re: How To Get What I Paid For? while that statement is indeed both "true and wise" , it speaks little of the current ptoblem I am having... for I DO have the Orginal CD purchased and paid for!...so having the original or backup cd...seems irrelvant to this issue ,as i have it , installed it, and am still in a "trial Period" version due to some registry key value the trial download installed that i am to dumb to find...but thanks 4 your advice anyway -- The "MurF" "Bob I" wrote: > Perhaps you need to get the CD's for this "software" you purchase. With > out install media, that software install is living on borrowed time. > > The MurF wrote: > > > Thanks...but can't do that as i have downloded and purchased oyher software > > since that point ...:( > >
Guest Bob I Posted September 26, 2007 Posted September 26, 2007 Re: How To Get What I Paid For? Unfortunately, the combination of your using a signature delimiter, and not bottom posting, results in the removal of all the prior response. At this point I would say you need to contact the vendor who sent the e-mail and cd and get the code re-sent. The MurF wrote: > while that statement is indeed both "true and wise" , it speaks little of the > current ptoblem I am having... for I DO have the Orginal CD purchased and > paid for!...so having the original or backup cd...seems irrelvant to this > issue ,as i have it , installed it, and am still in a "trial Period" version > due to some registry key value the trial download installed that i am to dumb > to find...but thanks 4 your advice anyway
Guest The MurF Posted September 26, 2007 Posted September 26, 2007 Re: How To Get What I Paid For? wow...as i don't know what you mean re: bottom posting and the other thing about ?email eliminator...except to say i read the misrosofts advice about choosing them to create an return email 4 me as to avoid "spammers"...didn't intend to break any rules or hurt anyones feelings...i am just an old retired Vietnan Era retired Marine trying 2 supplment my pension by selling on E-Bay and need this proram...feel the right to have it for i jave paid for it two times b4,because i was stupid and didn't pay the extra 10$ for the CD...and by the way i have sent over 12 emails to the vendor now ...with no response... -- The "MurF" >
Guest Bob I Posted September 26, 2007 Posted September 26, 2007 Re: How To Get What I Paid For? I really feel for you MurF, but the issue here, is that there isn't something wrong with your Windows XP installation that can "fix" your problem. This group tries to provide answers that will solve problems that users are having with their Windows operating system. Perhaps you can discover where the vendor does business, and file a complaint with the Better Business Bureau there. The MurF wrote: > wow...as i don't know what you mean re: bottom posting and the other thing > about ?email eliminator...except to say i read the misrosofts advice about > choosing them to create an return email 4 me as to avoid "spammers"...didn't > intend to break any rules or hurt anyones feelings...i am just an old retired > Vietnan Era retired Marine trying 2 supplment my pension by selling on E-Bay > and need this proram...feel the right to have it for i jave paid for it two > times b4,because i was stupid and didn't pay the extra 10$ for the CD...and > by the way i have sent over 12 emails to the vendor now ...with no response...
Guest The MurF Posted September 26, 2007 Posted September 26, 2007 Re: How To Get What I Paid For? Bob ..I agree and will let it drop and refrain henceforth from posting "non XP" issues to the group...appreciate the anyway... -- The "MurF" "Bob I" wrote: > I really feel for you MurF, but the issue here, is that there isn't > something wrong with your Windows XP installation that can "fix" your > problem. This group tries to provide answers that will solve problems > that users are having with their Windows operating system. Perhaps you > can discover where the vendor does business, and file a complaint with > the Better Business Bureau there. > > The MurF wrote: > > wow...as i don't know what you mean re: bottom posting and the other thing > > about ?email eliminator...except to say i read the misrosofts advice about > > choosing them to create an return email 4 me as to avoid "spammers"...didn't > > intend to break any rules or hurt anyones feelings...i am just an old retired > > Vietnan Era retired Marine trying 2 supplment my pension by selling on E-Bay > > and need this proram...feel the right to have it for i jave paid for it two > > times b4,because i was stupid and didn't pay the extra 10$ for the CD...and > > by the way i have sent over 12 emails to the vendor now ...with no response... > >
Guest Nightowl Posted September 26, 2007 Posted September 26, 2007 Re: How To Get What I Paid For? "The \"MurF\"" <TheMurF@discussions.microsoft.com> wrote on Wed, 26 Sep 2007: >wow...as i don't know what you mean re: bottom posting and the other thing >about ?email eliminator...except to say i read the misrosofts advice about >choosing them to create an return email 4 me as to avoid "spammers"...didn't >intend to break any rules or hurt anyones feelings...i am just an old retired >Vietnan Era retired Marine trying 2 supplment my pension by selling on E-Bay >and need this proram...feel the right to have it for i jave paid for it two >times b4,because i was stupid and didn't pay the extra 10$ for the CD...and >by the way i have sent over 12 emails to the vendor now ...with no response... Hi Murf Usually "trial" versions get converted into full versions by you adding your licence code. Does your original CD have a licence or serial number on it, or printed on the case, or on a slip with it? If you open up the program on your PC and have a look through the menus, is there a "Register" option or anything along the lines of Add (or change) Serial Number? -- Nightowl
Guest LVTravel Posted September 27, 2007 Posted September 27, 2007 Re: How To Get What I Paid For? Do you have a serial number or key number that came with the original CD? If so you need to enter that number in the place in the program that accepts it. Normally if you click on the Program's Help there will be a Register item there. Click on it and type in the registration key for the software you purchased. Many companies sell programs that are time limited (called shareware) that require you to purchase a key. Apparently this is the type of program you have. It needs to be registered. "The "MurF"" <TheMurF@discussions.microsoft.com> wrote in message news:118EC5D7-2A09-4F20-A2D0-8E2A9BB80EF4@microsoft.com... > Peter: > Thanks for The quick reply...did what you said, removed the program from > "Add Remove Software" it removed it, went to regedit typed in both "image > Explorer Pro" & "Cdh" and deleted all i could some regristry items would > not > delete? but instead just reset the string to "no value"...oh made a system > restore point just in case i Fudged up:)...installed the software but as i > was doing so it asked me did I want to inatall in the > C..."programs...image > explorer folder" and i was "shocked"...i just deleted the program and > regedit it so why is there still a folder?...went into windows explorer b4 > install n sure enough folder and sub folders were still there...did the > install... and even though it is an older vrsion than the trial i > downloaded...it still is a trial...strange thinh is i had only 10 days > left > on the trial b4 now it is back to 15?? any other suggestions...can't do a > Restore point as was suggested (thank You!)...because i have downloaded > other > software from the net since then and don't want to loose that...thanks in > advance to any and all who may help...this has become now just not a > matter > of "money"...but "the "princple" of some of these "software giants" > ...:) > -- > The "MurF" > > > "peter" wrote: > >> Go to Control Panel/add&remove >> from there uninstall the program....if it shows both version uninstall >> both >> then go to start/run......type in "regedit" >> use the search function and type in the name of the program....let >> regedit >> find all instances and delete those instances >> reboot >> Install your licensed version >> peter >> "The "MurF"" <TheMurF@discussions.microsoft.com> wrote in message >> news:9B2ED5D5-52D7-41D2-A698-E1062595D171@microsoft.com... >> > Hi all...long time!...Software bt CDHNOW/Image Explorer Pro...I Changed >> > Computers...could not at first find my Orginal CD of this software that >> > i >> > Paid 60$ for so i went to the home page and downloaded a 15 day Trail >> > Version >> > (7.0) my CD I have is 6.3, a day latter found my orginal software, >> > installed >> > it(did an unistall of the Trail Version 7.0( but did not choose to >> > delete >> > all >> > the many shared .dll files for was told never to do that!,but now eve >> > when >> > i >> > go to the "Help/About file it shows my version Product as 6.3, but >> > says >> > it >> > is an unregistered version! Boy unless someone can help (wrote CDH 10 >> > emails >> > for support they won't answer I am going to have to pay another 60$ for >> > this >> > thing any help will be Greatly Appreiated..went into Windows Explorer >> > and >> > tried to find some "trial File i could delete but honestly don't know >> > what >> > i >> > am lookimg for :) Thanks All >> > -- >> > The "MurF" >> >>
Guest Rod Posted September 27, 2007 Posted September 27, 2007 Re: How To Get What I Paid For? I have no solution, just empathy. This exact same situation arose when I bought an antivirus program some years ago. I never had a reply from the distributor or the producer. "The MurF" <TheMurF@discussions.microsoft.com> wrote in message news:9B2ED5D5-52D7-41D2-A698-E1062595D171@microsoft.com... > Hi all...long time!...Software bt CDHNOW/Image Explorer Pro...I Changed > Computers...could not at first find my Orginal CD of this software that i > Paid 60$ for so i went to the home page and downloaded a 15 day Trail Version > (7.0) my CD I have is 6.3, a day latter found my orginal software, installed > it(did an unistall of the Trail Version 7.0( but did not choose to delete all > the many shared .dll files for was told never to do that!,but now eve when i > go to the "Help/About file it shows my version Product as 6.3, but says it > is an unregistered version! Boy unless someone can help (wrote CDH 10 emails > for support they won't answer I am going to have to pay another 60$ for this > thing any help will be Greatly Appreiated..went into Windows Explorer and > tried to find some "trial File i could delete but honestly don't know what i > am lookimg for :) Thanks All > -- > The "MurF"
Guest The MurF Posted September 27, 2007 Posted September 27, 2007 Re: How To Get What I Paid For? Nightowl: thanks for your response,no i dont have a "unlock Key" for the cd i have and if i remember right when i installed the program because it was the full program, it never "nagged" you with a trial prompt...if i open it now go to help,and abot it gives me the old version number of the software installed >6.3> the new Trial one I downloaded is 7.0,so even though i have installed my original softeare if i go to purchase under the help menu,it asks for my registration key...in the "conditions of terms" that you must accept b4 registering the software it (the Company)states you can run this software on more than one computer as long as you own them ...and it also says that if the software was installed on a computer that is now not usable ...to contact the company for a new "unlock key", which i have been doing now (14 emails...in 7 days) with no response from the vendor...wonder if i can put the CD in go to "explore" the cd and find anything out?? god i am grasping at straws here...:)...sorry to anyone if i am keeping this thread alive ,but i am simply being civil to those who took the time and effort to try and help this "old Soilder"...Peace! -- The "MurF" "Nightowl" wrote: > "The \"MurF\"" <TheMurF@discussions.microsoft.com> wrote on Wed, 26 Sep > 2007: > > >wow...as i don't know what you mean re: bottom posting and the other thing > >about ?email eliminator...except to say i read the misrosofts advice about > >choosing them to create an return email 4 me as to avoid "spammers"...didn't > >intend to break any rules or hurt anyones feelings...i am just an old retired > >Vietnan Era retired Marine trying 2 supplment my pension by selling on E-Bay > >and need this proram...feel the right to have it for i jave paid for it two > >times b4,because i was stupid and didn't pay the extra 10$ for the CD...and > >by the way i have sent over 12 emails to the vendor now ...with no response... > > Hi Murf > > Usually "trial" versions get converted into full versions by you adding > your licence code. Does your original CD have a licence or serial number > on it, or printed on the case, or on a slip with it? If you open up the > program on your PC and have a look through the menus, is there a > "Register" option or anything along the lines of Add (or change) Serial > Number? > > -- > Nightowl >
Guest The MurF Posted September 27, 2007 Posted September 27, 2007 Re: How To Get What I Paid For? Thanks for your help LVTravel...c my reply to nightowl please Thanks! -- The "MurF" "LVTravel" wrote: > Do you have a serial number or key number that came with the original CD? > If so you need to enter that number in the place in the program that accepts > it. Normally if you click on the Program's Help there will be a Register > item there. Click on it and type in the registration key for the software > you purchased. > > Many companies sell programs that are time limited (called shareware) that > require you to purchase a key. Apparently this is the type of program you > have. It needs to be registered. > > > > > > "The "MurF"" <TheMurF@discussions.microsoft.com> wrote in message > news:118EC5D7-2A09-4F20-A2D0-8E2A9BB80EF4@microsoft.com... > > Peter: > > Thanks for The quick reply...did what you said, removed the program from > > "Add Remove Software" it removed it, went to regedit typed in both "image > > Explorer Pro" & "Cdh" and deleted all i could some regristry items would > > not > > delete? but instead just reset the string to "no value"...oh made a system > > restore point just in case i Fudged up:)...installed the software but as i > > was doing so it asked me did I want to inatall in the > > C..."programs...image > > explorer folder" and i was "shocked"...i just deleted the program and > > regedit it so why is there still a folder?...went into windows explorer b4 > > install n sure enough folder and sub folders were still there...did the > > install... and even though it is an older vrsion than the trial i > > downloaded...it still is a trial...strange thinh is i had only 10 days > > left > > on the trial b4 now it is back to 15?? any other suggestions...can't do a > > Restore point as was suggested (thank You!)...because i have downloaded > > other > > software from the net since then and don't want to loose that...thanks in > > advance to any and all who may help...this has become now just not a > > matter > > of "money"...but "the "princple" of some of these "software giants" > > ...:) > > -- > > The "MurF" > > > > > > "peter" wrote: > > > >> Go to Control Panel/add&remove > >> from there uninstall the program....if it shows both version uninstall > >> both > >> then go to start/run......type in "regedit" > >> use the search function and type in the name of the program....let > >> regedit > >> find all instances and delete those instances > >> reboot > >> Install your licensed version > >> peter > >> "The "MurF"" <TheMurF@discussions.microsoft.com> wrote in message > >> news:9B2ED5D5-52D7-41D2-A698-E1062595D171@microsoft.com... > >> > Hi all...long time!...Software bt CDHNOW/Image Explorer Pro...I Changed > >> > Computers...could not at first find my Orginal CD of this software that > >> > i > >> > Paid 60$ for so i went to the home page and downloaded a 15 day Trail > >> > Version > >> > (7.0) my CD I have is 6.3, a day latter found my orginal software, > >> > installed > >> > it(did an unistall of the Trail Version 7.0( but did not choose to > >> > delete > >> > all > >> > the many shared .dll files for was told never to do that!,but now eve > >> > when > >> > i > >> > go to the "Help/About file it shows my version Product as 6.3, but > >> > says > >> > it > >> > is an unregistered version! Boy unless someone can help (wrote CDH 10 > >> > emails > >> > for support they won't answer I am going to have to pay another 60$ for > >> > this > >> > thing any help will be Greatly Appreiated..went into Windows Explorer > >> > and > >> > tried to find some "trial File i could delete but honestly don't know > >> > what > >> > i > >> > am lookimg for :) Thanks All > >> > -- > >> > The "MurF" > >> > >> > > >
Guest peter Posted September 27, 2007 Posted September 27, 2007 Re: How To Get What I Paid For? Hi I feel that maybe you missed a few registry entries..........and after the Control Panel/add&remove did you reboot?? If you have uninstalled the program and there is still a directory and folder left makes me think that you have only uninstalled one of the 2 instances of install. It can happen that one install overwrote the uninstall of the previous... When I have run across instances like this I have had to search the registry numerous times using the name of the program as well as the manufact.name. I have had to delete the whole registry chain under the Co. name....it can be quite time consuming There is a program out there called CCleaner...that is used to clean crap of the computer as well as the registry. I am a firm believer in getting what I paid and will spend whatever time is necesary to achieve that...it bugs me to no end. BUT...at the same time I would be looking for a replacement program ..their customer service apparently sucks...their programming seems to suck as well. Could you give us the full name and manufacturer of this program..?? peter "The "MurF"" <TheMurF@discussions.microsoft.com> wrote in message news:118EC5D7-2A09-4F20-A2D0-8E2A9BB80EF4@microsoft.com... > Peter: > Thanks for The quick reply...did what you said, removed the program from > "Add Remove Software" it removed it, went to regedit typed in both "image > Explorer Pro" & "Cdh" and deleted all i could some regristry items would > not > delete? but instead just reset the string to "no value"...oh made a system > restore point just in case i Fudged up:)...installed the software but as i > was doing so it asked me did I want to inatall in the > C..."programs...image > explorer folder" and i was "shocked"...i just deleted the program and > regedit it so why is there still a folder?...went into windows explorer b4 > install n sure enough folder and sub folders were still there...did the > install... and even though it is an older vrsion than the trial i > downloaded...it still is a trial...strange thinh is i had only 10 days > left > on the trial b4 now it is back to 15?? any other suggestions...can't do a > Restore point as was suggested (thank You!)...because i have downloaded > other > software from the net since then and don't want to loose that...thanks in > advance to any and all who may help...this has become now just not a > matter > of "money"...but "the "princple" of some of these "software giants" > ...:) > -- > The "MurF" > > > "peter" wrote: > >> Go to Control Panel/add&remove >> from there uninstall the program....if it shows both version uninstall >> both >> then go to start/run......type in "regedit" >> use the search function and type in the name of the program....let >> regedit >> find all instances and delete those instances >> reboot >> Install your licensed version >> peter >> "The "MurF"" <TheMurF@discussions.microsoft.com> wrote in message >> news:9B2ED5D5-52D7-41D2-A698-E1062595D171@microsoft.com... >> > Hi all...long time!...Software bt CDHNOW/Image Explorer Pro...I Changed >> > Computers...could not at first find my Orginal CD of this software that >> > i >> > Paid 60$ for so i went to the home page and downloaded a 15 day Trail >> > Version >> > (7.0) my CD I have is 6.3, a day latter found my orginal software, >> > installed >> > it(did an unistall of the Trail Version 7.0( but did not choose to >> > delete >> > all >> > the many shared .dll files for was told never to do that!,but now eve >> > when >> > i >> > go to the "Help/About file it shows my version Product as 6.3, but >> > says >> > it >> > is an unregistered version! Boy unless someone can help (wrote CDH 10 >> > emails >> > for support they won't answer I am going to have to pay another 60$ for >> > this >> > thing any help will be Greatly Appreiated..went into Windows Explorer >> > and >> > tried to find some "trial File i could delete but honestly don't know >> > what >> > i >> > am lookimg for :) Thanks All >> > -- >> > The "MurF" >> >>
Guest Nightowl Posted September 27, 2007 Posted September 27, 2007 Re: How To Get What I Paid For? Hi MurF Oh dear, perhaps as you bought a CD originally it came already unlocked. Give them a few more days -- I know it's frustrating when you're running out of time, but from looking at the website it does seem to be a small company, maybe just a one-man outfit? It is possible that the author/vendor has been out of town for a week. If you still haven't heard back from him/them in a couple of days, we'll have to try removing all traces of the program, first with an uninstall, then by deleting all references to it in the registry. Don't apologise for "keeping the thread alive", that's what the newsgroup is for :-) -- Nightowl "The \"MurF\"" <TheMurF@discussions.microsoft.com> wrote on Thu, 27 Sep 2007: >Nightowl: thanks for your response,no i dont have a "unlock Key" for the cd i >have and if i remember right when i installed the program because it was the >full program, it never "nagged" you with a trial prompt...if i open it now go >to help,and abot it gives me the old version number of the software installed >>6.3> the new Trial one I downloaded is 7.0,so even though i have installed >my original softeare if i go to purchase under the help menu,it asks for my >registration key...in the "conditions of terms" that you must accept b4 >registering the software it (the Company)states you can run this software on >more than one computer as long as you own them ...and it also says that if >the software was installed on a computer that is now not usable ...to contact >the company for a new "unlock key", which i have been doing now (14 >emails...in 7 days) with no response from the vendor...
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