AVG update cripples some Windows machines

[Dalo Harkin]

Update: AVG's press statement regarding this issue after the jump – apparently it doesn't affect the English language version of Windows XPhttp://images.intellitxt.com/ast/adTypes/mag-glass_10x10.gif.

 

A recent update for AVG 7.5 and up (free and paid editions) is causing havoc with some users, who are following the antivirus program’s recommendation to delete a critical system file after being wrongly identified as a Trojan. The file in question is “user32.dll” and its absence will cause a system to either stop booting or go into an endless reboot loop.

 

AVG says it has fixed the current user32.dll problem and apologized for the mishap on its forums. It also offers help on correcting the problem for those who have already deleted the file, suggesting they try rebooting in safe mode and use the AVG Virus Vault to restore the missing file, or use the Windows XP CD to repair this issue.

 

This is not the first embarrassing setback AVG has suffered this year. Back in July, the company had to reconfigure its LinkScanner tool after various websites complained about the loads of fake traffic and increased bandwidth costs as a result of the tool’s proactive scanning for malware.

 

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