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Posted

I am trying to get my daughters laptop( HP Pavilion Win XP) to connect to the

internet. DSL is showing ok, I have been in touch with phone co and

everything is talking back and forth but cant get browser to find anything.

tried turning off firewall and the internet settings in the laptop match the

settings in my desktop, no luck. What else can I do?

  • Replies 10
  • Created
  • Last Reply
Posted

Re: page cannot be displayed

 

Stacy wrote:

> I am trying to get my daughters laptop( HP Pavilion Win XP) to connect to the

> internet. DSL is showing ok, I have been in touch with phone co. and

> everything is talking back and forth but can't get browser to find anything.

> Tried turning off firewall and the internet settings in the laptop match the

> settings in my desktop, no luck. What else can I do?

 

NETSH

 

Click Start, Run, type:

 

netsh winsock reset

 

Press Enter key

 

Restart the system

 

You can also try this software download from a working machine:

 

LSP-Fix

http://www.cexx.org/lspfix.htm

 

--

Joe =o)

Posted

Re: page cannot be displayed

 

From your brief description it looks like your Desktop PC running whatever

Operating system can access the Internet via DSL Modem but not your laptop

which has a working Windows XP ( Home? Pro?).

 

Are you connecting your Desktop straight to the DSL Modem or through a

Router?

 

If it is through a Router are you having a Wired or Wireless Router?

 

If you are using a Wireless Router is your Desktop connected to the Wireless

Router's Ethernet Port via Ethernet Patch Cable ( Cat 5/6 Straight Through

Cable) or does the Desktop have a Wireless Adapter (PCI or USB) ?

 

Similarly how are you connecting the Laptop to the Internet? Via its NIC

(Network Interface Card =LAN card) using an Ethernet Cable to the wireless

Router or does it have a built in or inserted Wireless adapter to detect

your Wireless adapter?

Whatever network device ( NIC or Wireless adapter ) you have in the laptop,

did you make sure it is working properly as seen by its entry in the Device

Manager [ Right click My Computer>Properties>Hardware>Device Manager]without

any error symbols (! or ?) by its side.

 

Having all these information about your system is needed to give you

suggestion to fix the problem.

 

If all the hardware are installed with the proper drivers, make sure Good

cables used to connect are properly seated in their ports securely before

trying other troubleshoots..

 

Since you are trying to access DSL from laptop also, make sure to set it up

using New Connection Wizard >( Start>Programs>Accessories>Communications>New

Connection Wizard) Next >(.)Internet>(.)Setup my connection

manually>(.)Connect using a broad band connection that is always

on>Next>Finish

 

From the desktop PC use the IPCONFIG /all command via Command prompt

[satrt>Run>cmd ENTER] to find its IP Address, Default Gateway address and

DHCP Server address]

Write them down for reference.

Now do the same with the laptop that is properly connected to the Router

(Gateway).

 

We must get a 192.168. X.X range to be able to access the Internet using a

DHCP .

 

If that does not work, try power cycling all devices ( Power off DSL modem ,

Power Off Router and Shut Down PCs and then after a minute power On DSL

Modem and wait till Power LED and DSL LED are stably lit and the Power ON

Router till its Power and other lights show up and restart PC and try

launching the Browsers.

 

Hope this will help .

 

 

 

 

"Stacy" <Stacy@discussions.microsoft.com> wrote in message

news:5D05CD8D-73C3-4B8F-8350-715AABC8B01B@microsoft.com...

>I am trying to get my daughters laptop( HP Pavilion Win XP) to connect to

>the

> internet. DSL is showing ok, I have been in touch with phone co and

> everything is talking back and forth but cant get browser to find

> anything.

> tried turning off firewall and the internet settings in the laptop match

> the

> settings in my desktop, no luck. What else can I do?

Posted

Re: page cannot be displayed

 

w

 

"CM" wrote:

> From your brief description it looks like your Desktop PC running whatever

> Operating system can access the Internet via DSL Modem but not your laptop

> which has a working Windows XP ( Home? Pro?).

>

> Are you connecting your Desktop straight to the DSL Modem or through a

> Router?

>

> If it is through a Router are you having a Wired or Wireless Router?

>

> If you are using a Wireless Router is your Desktop connected to the Wireless

> Router's Ethernet Port via Ethernet Patch Cable ( Cat 5/6 Straight Through

> Cable) or does the Desktop have a Wireless Adapter (PCI or USB) ?

>

> Similarly how are you connecting the Laptop to the Internet? Via its NIC

> (Network Interface Card =LAN card) using an Ethernet Cable to the wireless

> Router or does it have a built in or inserted Wireless adapter to detect

> your Wireless adapter?

> Whatever network device ( NIC or Wireless adapter ) you have in the laptop,

> did you make sure it is working properly as seen by its entry in the Device

> Manager [ Right click My Computer>Properties>Hardware>Device Manager]without

> any error symbols (! or ?) by its side.

>

> Having all these information about your system is needed to give you

> suggestion to fix the problem.

>

> If all the hardware are installed with the proper drivers, make sure Good

> cables used to connect are properly seated in their ports securely before

> trying other troubleshoots..

>

> Since you are trying to access DSL from laptop also, make sure to set it up

> using New Connection Wizard >( Start>Programs>Accessories>Communications>New

> Connection Wizard) Next >(.)Internet>(.)Setup my connection

> manually>(.)Connect using a broad band connection that is always

> on>Next>Finish

>

> From the desktop PC use the IPCONFIG /all command via Command prompt

> [satrt>Run>cmd ENTER] to find its IP Address, Default Gateway address and

> DHCP Server address]

> Write them down for reference.

> Now do the same with the laptop that is properly connected to the Router

> (Gateway).

>

> We must get a 192.168. X.X range to be able to access the Internet using a

> DHCP .

>

> If that does not work, try power cycling all devices ( Power off DSL modem ,

> Power Off Router and Shut Down PCs and then after a minute power On DSL

> Modem and wait till Power LED and DSL LED are stably lit and the Power ON

> Router till its Power and other lights show up and restart PC and try

> launching the Browsers.

>

> Hope this will help .

>

>

>

>

> "Stacy" <Stacy@discussions.microsoft.com> wrote in message

> news:5D05CD8D-73C3-4B8F-8350-715AABC8B01B@microsoft.com...

> >I am trying to get my daughters laptop( HP Pavilion Win XP) to connect to

> >the

> > internet. DSL is showing ok, I have been in touch with phone co and

> > everything is talking back and forth but cant get browser to find

> > anything.

> > tried turning off firewall and the internet settings in the laptop match

> > the

> > settings in my desktop, no luck. What else can I do?

>

>

>

Posted

Re: page cannot be displayed

 

I am trying to hook up laptop temporarily to internet to update something. It

has never been online. It runs XP home. My desktop is on a dsl modem direct

hook up with ethernet cable, no problems with connection. Desktop has XP

home. I removed ethernet cable from desktop and plugged into laptop,

rebooted laptop and it recognized connection. I clicked on internet explorer

icon and got "page cannot be displayed. I went thru connection wizard and

still no luck. I called my isp and they showed a connection to my laptop. The

isp guy got me to go thru all of the things you suggested(config /all and

address checks and even pinging ) and everything shows ok, connection is

good. I thought there might be a setting in the computer itself since it has

never been online that is keeping explorer from getting on. The isp guy told

me to Call HP(laptop is a pavillion). HP wants 70 dollars for over the phone

tech support

 

"CM" wrote:

> From your brief description it looks like your Desktop PC running whatever

> Operating system can access the Internet via DSL Modem but not your laptop

> which has a working Windows XP ( Home? Pro?).

>

> Are you connecting your Desktop straight to the DSL Modem or through a

> Router?

>

> If it is through a Router are you having a Wired or Wireless Router?

>

> If you are using a Wireless Router is your Desktop connected to the Wireless

> Router's Ethernet Port via Ethernet Patch Cable ( Cat 5/6 Straight Through

> Cable) or does the Desktop have a Wireless Adapter (PCI or USB) ?

>

> Similarly how are you connecting the Laptop to the Internet? Via its NIC

> (Network Interface Card =LAN card) using an Ethernet Cable to the wireless

> Router or does it have a built in or inserted Wireless adapter to detect

> your Wireless adapter?

> Whatever network device ( NIC or Wireless adapter ) you have in the laptop,

> did you make sure it is working properly as seen by its entry in the Device

> Manager [ Right click My Computer>Properties>Hardware>Device Manager]without

> any error symbols (! or ?) by its side.

>

> Having all these information about your system is needed to give you

> suggestion to fix the problem.

>

> If all the hardware are installed with the proper drivers, make sure Good

> cables used to connect are properly seated in their ports securely before

> trying other troubleshoots..

>

> Since you are trying to access DSL from laptop also, make sure to set it up

> using New Connection Wizard >( Start>Programs>Accessories>Communications>New

> Connection Wizard) Next >(.)Internet>(.)Setup my connection

> manually>(.)Connect using a broad band connection that is always

> on>Next>Finish

>

> From the desktop PC use the IPCONFIG /all command via Command prompt

> [satrt>Run>cmd ENTER] to find its IP Address, Default Gateway address and

> DHCP Server address]

> Write them down for reference.

> Now do the same with the laptop that is properly connected to the Router

> (Gateway).

>

> We must get a 192.168. X.X range to be able to access the Internet using a

> DHCP .

>

> If that does not work, try power cycling all devices ( Power off DSL modem ,

> Power Off Router and Shut Down PCs and then after a minute power On DSL

> Modem and wait till Power LED and DSL LED are stably lit and the Power ON

> Router till its Power and other lights show up and restart PC and try

> launching the Browsers.

>

> Hope this will help .

>

>

>

>

> "Stacy" <Stacy@discussions.microsoft.com> wrote in message

> news:5D05CD8D-73C3-4B8F-8350-715AABC8B01B@microsoft.com...

> >I am trying to get my daughters laptop( HP Pavilion Win XP) to connect to

> >the

> > internet. DSL is showing ok, I have been in touch with phone co and

> > everything is talking back and forth but cant get browser to find

> > anything.

> > tried turning off firewall and the internet settings in the laptop match

> > the

> > settings in my desktop, no luck. What else can I do?

>

>

>

Posted

Re: page cannot be displayed

 

I would first rule out problems with your browser's configuration.

 

Which browser (and version) are you using?

 

Have you tried a different browser? If not, try that next. For testing

purposes, use Off By One, which has a tiny footprint:

 

http://offbyone.com/

 

 

 

 

Stacy wrote:

> I am trying to hook up laptop temporarily to internet to update

> something. It has never been online. It runs XP home. My desktop is

> on a dsl modem direct hook up with ethernet cable, no problems with

> connection. Desktop has XP home. I removed ethernet cable from

> desktop and plugged into laptop, rebooted laptop and it recognized

> connection. I clicked on internet explorer icon and got "page cannot

> be displayed. I went thru connection wizard and still no luck. I

> called my isp and they showed a connection to my laptop. The isp guy

> got me to go thru all of the things you suggested(config /all and

> address checks and even pinging ) and everything shows ok, connection

> is good. I thought there might be a setting in the computer itself

> since it has never been online that is keeping explorer from getting

> on. The isp guy told me to Call HP(laptop is a pavillion). HP wants

> 70 dollars for over the phone tech support

>

> "CM" wrote:

>

>> From your brief description it looks like your Desktop PC running

>> whatever Operating system can access the Internet via DSL Modem but

>> not your laptop which has a working Windows XP ( Home? Pro?).

>>

>> Are you connecting your Desktop straight to the DSL Modem or through

>> a Router?

>>

>> If it is through a Router are you having a Wired or Wireless Router?

>>

>> If you are using a Wireless Router is your Desktop connected to the

>> Wireless Router's Ethernet Port via Ethernet Patch Cable ( Cat 5/6

>> Straight Through Cable) or does the Desktop have a Wireless Adapter

>> (PCI or USB) ?

>>

>> Similarly how are you connecting the Laptop to the Internet? Via its

>> NIC (Network Interface Card =LAN card) using an Ethernet Cable to

>> the wireless Router or does it have a built in or inserted Wireless

>> adapter to detect your Wireless adapter?

>> Whatever network device ( NIC or Wireless adapter ) you have in the

>> laptop, did you make sure it is working properly as seen by its

>> entry in the Device Manager [ Right click My

>> Computer>Properties>Hardware>Device Manager]without any error

>> symbols (! or ?) by its side.

>>

>> Having all these information about your system is needed to give you

>> suggestion to fix the problem.

>>

>> If all the hardware are installed with the proper drivers, make sure

>> Good cables used to connect are properly seated in their ports

>> securely before trying other troubleshoots..

>>

>> Since you are trying to access DSL from laptop also, make sure to

>> set it up using New Connection Wizard >(

>> Start>Programs>Accessories>Communications>New Connection Wizard)

>> Next >(.)Internet>(.)Setup my connection manually>(.)Connect using a

>> broad band connection that is always on>Next>Finish

>>

>> From the desktop PC use the IPCONFIG /all command via Command prompt

>> [satrt>Run>cmd ENTER] to find its IP Address, Default Gateway

>> address and DHCP Server address]

>> Write them down for reference.

>> Now do the same with the laptop that is properly connected to the

>> Router (Gateway).

>>

>> We must get a 192.168. X.X range to be able to access the Internet

>> using a DHCP .

>>

>> If that does not work, try power cycling all devices ( Power off DSL

>> modem , Power Off Router and Shut Down PCs and then after a minute

>> power On DSL Modem and wait till Power LED and DSL LED are stably

>> lit and the Power ON Router till its Power and other lights show up

>> and restart PC and try launching the Browsers.

>>

>> Hope this will help .

>>

>>

>>

>>

>> "Stacy" <Stacy@discussions.microsoft.com> wrote in message

>> news:5D05CD8D-73C3-4B8F-8350-715AABC8B01B@microsoft.com...

>>> I am trying to get my daughters laptop( HP Pavilion Win XP) to

>>> connect to the

>>> internet. DSL is showing ok, I have been in touch with phone co and

>>> everything is talking back and forth but cant get browser to find

>>> anything.

>>> tried turning off firewall and the internet settings in the laptop

>>> match the

>>> settings in my desktop, no luck. What else can I do?

Posted

Re: page cannot be displayed

 

Stacy:

Thank you for clarifying your troubleshoot.

Since the laptop had never been on the internet and hopefully no one has

loaded any software infected with spyware/malware I am guessing it must be a

minor settings problem.

Why don't you try opening IE ( find its version any way (Help>About Internet

Explorer> Version Number] and from there go to Tools >Internet

Options>Connection and make sure(.) "Never dial a connection" radio button

is dotted.

Then click" Lan Settings" button and then click the checkbox of

[X ]"Automatically detect settings" option.

Click OK >OK and close the browser .

You may also try to pinging yahoo.com by its IP number 69.247.114.210 and

also by pinging http://www.yahoo.com from Run>Cmd C:\....

Hope this helps

If you can successfully ping both an IP number and DNS address (webaddress)

to yahoo (or

any other well known site that is expected to be on) , you wil now be able

to

connect using the IE as set up above with the Never dial connection

provided its

NIC is OK and your ethernet cable is well seated.

 

 

Hope this is what is causing Page cannot be displayed.

Good luck

CM

 

"Stacy" <Stacy@discussions.microsoft.com> wrote in message

news:7B85D04E-E52F-4148-9CA2-640189505BAA@microsoft.com...

>I am trying to hook up laptop temporarily to internet to update something.

>It

> has never been online. It runs XP home. My desktop is on a dsl modem

> direct

> hook up with ethernet cable, no problems with connection. Desktop has XP

> home. I removed ethernet cable from desktop and plugged into laptop,

> rebooted laptop and it recognized connection. I clicked on internet

> explorer

> icon and got "page cannot be displayed. I went thru connection wizard and

> still no luck. I called my isp and they showed a connection to my laptop.

> The

> isp guy got me to go thru all of the things you suggested(config /all and

> address checks and even pinging ) and everything shows ok, connection is

> good. I thought there might be a setting in the computer itself since it

> has

> never been online that is keeping explorer from getting on. The isp guy

> told

> me to Call HP(laptop is a pavillion). HP wants 70 dollars for over the

> phone

> tech support

>

> "CM" wrote:

>

>> From your brief description it looks like your Desktop PC running

>> whatever

>> Operating system can access the Internet via DSL Modem but not your

>> laptop

>> which has a working Windows XP ( Home? Pro?).

>>

>> Are you connecting your Desktop straight to the DSL Modem or through a

>> Router?

>>

>> If it is through a Router are you having a Wired or Wireless Router?

>>

>> If you are using a Wireless Router is your Desktop connected to the

>> Wireless

>> Router's Ethernet Port via Ethernet Patch Cable ( Cat 5/6 Straight

>> Through

>> Cable) or does the Desktop have a Wireless Adapter (PCI or USB) ?

>>

>> Similarly how are you connecting the Laptop to the Internet? Via its NIC

>> (Network Interface Card =LAN card) using an Ethernet Cable to the

>> wireless

>> Router or does it have a built in or inserted Wireless adapter to detect

>> your Wireless adapter?

>> Whatever network device ( NIC or Wireless adapter ) you have in the

>> laptop,

>> did you make sure it is working properly as seen by its entry in the

>> Device

>> Manager [ Right click My Computer>Properties>Hardware>Device

>> Manager]without

>> any error symbols (! or ?) by its side.

>>

>> Having all these information about your system is needed to give you

>> suggestion to fix the problem.

>>

>> If all the hardware are installed with the proper drivers, make sure Good

>> cables used to connect are properly seated in their ports securely before

>> trying other troubleshoots..

>>

>> Since you are trying to access DSL from laptop also, make sure to set it

>> up

>> using New Connection Wizard >(

>> Start>Programs>Accessories>Communications>New

>> Connection Wizard) Next >(.)Internet>(.)Setup my connection

>> manually>(.)Connect using a broad band connection that is always

>> on>Next>Finish

>>

>> From the desktop PC use the IPCONFIG /all command via Command prompt

>> [satrt>Run>cmd ENTER] to find its IP Address, Default Gateway address and

>> DHCP Server address]

>> Write them down for reference.

>> Now do the same with the laptop that is properly connected to the Router

>> (Gateway).

>>

>> We must get a 192.168. X.X range to be able to access the Internet using

>> a

>> DHCP .

>>

>> If that does not work, try power cycling all devices ( Power off DSL

>> modem ,

>> Power Off Router and Shut Down PCs and then after a minute power On DSL

>> Modem and wait till Power LED and DSL LED are stably lit and the Power ON

>> Router till its Power and other lights show up and restart PC and try

>> launching the Browsers.

>>

>> Hope this will help .

>>

>>

>>

>>

>> "Stacy" <Stacy@discussions.microsoft.com> wrote in message

>> news:5D05CD8D-73C3-4B8F-8350-715AABC8B01B@microsoft.com...

>> >I am trying to get my daughters laptop( HP Pavilion Win XP) to connect

>> >to

>> >the

>> > internet. DSL is showing ok, I have been in touch with phone co and

>> > everything is talking back and forth but cant get browser to find

>> > anything.

>> > tried turning off firewall and the internet settings in the laptop

>> > match

>> > the

>> > settings in my desktop, no luck. What else can I do?

>>

>>

>>

Guest Unknown
Posted

Re: page cannot be displayed

 

Is it possible your ISP requires some identification when using the net?

Since it has never been on line

perhaps it has no ID for your ISPs server. Worth a call to your ISP tech.

"Stacy" <Stacy@discussions.microsoft.com> wrote in message

news:7B85D04E-E52F-4148-9CA2-640189505BAA@microsoft.com...

>I am trying to hook up laptop temporarily to internet to update something.

>It

> has never been online. It runs XP home. My desktop is on a dsl modem

> direct

> hook up with ethernet cable, no problems with connection. Desktop has XP

> home. I removed ethernet cable from desktop and plugged into laptop,

> rebooted laptop and it recognized connection. I clicked on internet

> explorer

> icon and got "page cannot be displayed. I went thru connection wizard and

> still no luck. I called my isp and they showed a connection to my laptop.

> The

> isp guy got me to go thru all of the things you suggested(config /all and

> address checks and even pinging ) and everything shows ok, connection is

> good. I thought there might be a setting in the computer itself since it

> has

> never been online that is keeping explorer from getting on. The isp guy

> told

> me to Call HP(laptop is a pavillion). HP wants 70 dollars for over the

> phone

> tech support

>

> "CM" wrote:

>

>> From your brief description it looks like your Desktop PC running

>> whatever

>> Operating system can access the Internet via DSL Modem but not your

>> laptop

>> which has a working Windows XP ( Home? Pro?).

>>

>> Are you connecting your Desktop straight to the DSL Modem or through a

>> Router?

>>

>> If it is through a Router are you having a Wired or Wireless Router?

>>

>> If you are using a Wireless Router is your Desktop connected to the

>> Wireless

>> Router's Ethernet Port via Ethernet Patch Cable ( Cat 5/6 Straight

>> Through

>> Cable) or does the Desktop have a Wireless Adapter (PCI or USB) ?

>>

>> Similarly how are you connecting the Laptop to the Internet? Via its NIC

>> (Network Interface Card =LAN card) using an Ethernet Cable to the

>> wireless

>> Router or does it have a built in or inserted Wireless adapter to detect

>> your Wireless adapter?

>> Whatever network device ( NIC or Wireless adapter ) you have in the

>> laptop,

>> did you make sure it is working properly as seen by its entry in the

>> Device

>> Manager [ Right click My Computer>Properties>Hardware>Device

>> Manager]without

>> any error symbols (! or ?) by its side.

>>

>> Having all these information about your system is needed to give you

>> suggestion to fix the problem.

>>

>> If all the hardware are installed with the proper drivers, make sure Good

>> cables used to connect are properly seated in their ports securely before

>> trying other troubleshoots..

>>

>> Since you are trying to access DSL from laptop also, make sure to set it

>> up

>> using New Connection Wizard >(

>> Start>Programs>Accessories>Communications>New

>> Connection Wizard) Next >(.)Internet>(.)Setup my connection

>> manually>(.)Connect using a broad band connection that is always

>> on>Next>Finish

>>

>> From the desktop PC use the IPCONFIG /all command via Command prompt

>> [satrt>Run>cmd ENTER] to find its IP Address, Default Gateway address and

>> DHCP Server address]

>> Write them down for reference.

>> Now do the same with the laptop that is properly connected to the Router

>> (Gateway).

>>

>> We must get a 192.168. X.X range to be able to access the Internet using

>> a

>> DHCP .

>>

>> If that does not work, try power cycling all devices ( Power off DSL

>> modem ,

>> Power Off Router and Shut Down PCs and then after a minute power On DSL

>> Modem and wait till Power LED and DSL LED are stably lit and the Power ON

>> Router till its Power and other lights show up and restart PC and try

>> launching the Browsers.

>>

>> Hope this will help .

>>

>>

>>

>>

>> "Stacy" <Stacy@discussions.microsoft.com> wrote in message

>> news:5D05CD8D-73C3-4B8F-8350-715AABC8B01B@microsoft.com...

>> >I am trying to get my daughters laptop( HP Pavilion Win XP) to connect

>> >to

>> >the

>> > internet. DSL is showing ok, I have been in touch with phone co and

>> > everything is talking back and forth but cant get browser to find

>> > anything.

>> > tried turning off firewall and the internet settings in the laptop

>> > match

>> > the

>> > settings in my desktop, no luck. What else can I do?

>>

>>

>>

Posted

RE: page cannot be displayed

 

It was the NORTON ANTIVIRUS!! of all things. I called my isp back after I

read my last reply from"unknown" and the isp guy suggested I check any other

firewalls besides ms. After I checked norton and started it up (the laptop

was never online before)and it let me on the web.

I have used this site in the past and I am not the brightest person on

computers. Each time I post a problem everyone is quick to reply and is very

helpful (even though some suggestions are over my head!) I want to thank you

guys for your help,Stacy

 

"Stacy" wrote:

> I am trying to get my daughters laptop( HP Pavilion Win XP) to connect to the

> internet. DSL is showing ok, I have been in touch with phone co and

> everything is talking back and forth but cant get browser to find anything.

> tried turning off firewall and the internet settings in the laptop match the

> settings in my desktop, no luck. What else can I do?

Guest Unknown
Posted

Re: page cannot be displayed

 

Norton strikes again!

"Stacy" <Stacy@discussions.microsoft.com> wrote in message

news:54E879CA-DA87-4F62-AA1A-571F1D1E041B@microsoft.com...

> It was the NORTON ANTIVIRUS!! of all things. I called my isp back after I

> read my last reply from"unknown" and the isp guy suggested I check any

> other

> firewalls besides ms. After I checked norton and started it up (the laptop

> was never online before)and it let me on the web.

> I have used this site in the past and I am not the brightest person on

> computers. Each time I post a problem everyone is quick to reply and is

> very

> helpful (even though some suggestions are over my head!) I want to thank

> you

> guys for your help,Stacy

>

> "Stacy" wrote:

>

>> I am trying to get my daughters laptop( HP Pavilion Win XP) to connect to

>> the

>> internet. DSL is showing ok, I have been in touch with phone co and

>> everything is talking back and forth but cant get browser to find

>> anything.

>> tried turning off firewall and the internet settings in the laptop match

>> the

>> settings in my desktop, no luck. What else can I do?

Guest Unknown
Posted

Re: page cannot be displayed

 

Probably using Norton firewall??????

"Unknown" <unknown@unknown.kom> wrote in message

news:A7OMi.5755$6p6.4918@newssvr25.news.prodigy.net...

> Norton strikes again!

> "Stacy" <Stacy@discussions.microsoft.com> wrote in message

> news:54E879CA-DA87-4F62-AA1A-571F1D1E041B@microsoft.com...

>> It was the NORTON ANTIVIRUS!! of all things. I called my isp back after I

>> read my last reply from"unknown" and the isp guy suggested I check any

>> other

>> firewalls besides ms. After I checked norton and started it up (the

>> laptop

>> was never online before)and it let me on the web.

>> I have used this site in the past and I am not the brightest person on

>> computers. Each time I post a problem everyone is quick to reply and is

>> very

>> helpful (even though some suggestions are over my head!) I want to thank

>> you

>> guys for your help,Stacy

>>

>> "Stacy" wrote:

>>

>>> I am trying to get my daughters laptop( HP Pavilion Win XP) to connect

>>> to the

>>> internet. DSL is showing ok, I have been in touch with phone co and

>>> everything is talking back and forth but cant get browser to find

>>> anything.

>>> tried turning off firewall and the internet settings in the laptop match

>>> the

>>> settings in my desktop, no luck. What else can I do?

>

>


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