Tech Support & Discussions Forum
Extreme Tech Support tech help and support forums. If you have problems with your your computer, tablet, Ipad, iPhone, Android device, wearable gear or any other device post in this forum and we will help you. If you just want to discuss the latest and greatest that tech has to offer you can do that here also. No question will be unanswered. No topic will be ignored.
97,797 topics in this forum
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Potential False Positive: Brother PED Basic driver Windows 10
by Guest Tommy Winberry- 0 replies
- 208 views
I have a Brother PED Basic (a proprietary card reader for Brother embroidery machine data cards) and tried to download the latest Windows 10 driver for it (from web page http://support.brother.com/g/b/downloadhowto.aspx?c=us&lang=en&prod=hf_basiceus&os=10014&dlid=dlfh000345_000&flang=91&type3=401 ), but when I extracted the ZIP file Windows Defender removed setupCRWDriver301PED.exe, claiming it contained the "severe" Trojan Win32/Dipverdle.A. I've contacted Brother and they said the file "does not contain malware, but some anti-virus programs will state that it has one. You'll want to disable the anti-virus for this reason, prior to downloading a…
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malware-virus
by Guest EddieResner- 0 replies
- 92 views
Every time I play chess with a player from India my computer gets a message and freezes. The web page that interfered with my chess game appears and a voice says I should call 1-888-867-1289 to have my computer repaired. They cause the interference and now what me to waist a phone cal and them send them money. This scam has already been on TV. Let's get together and convince these RATS they should know better. Eddie Continue reading...
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Windows Defender - Ensuring I'm protected?
by Guest KP1111- 0 replies
- 90 views
I'm a little confused here about if my laptop is protected (it is the HP x360 convertible with windows 10) ..I have had the computer for a couple of months now. I did not do anything in terms of anti-virus when I originally started using the laptop, just started using it. I am now unsure if Windows defender is actually working, as I am receiving the following error message, as well as seemingly being unable to turn it on in settings. https://extremetechsupport.com/data/MetaMirrorCache/785fee634a92736da921c42c6cc734fc._.png Turning Real Time Protection on is not an option as it is grayed out... https://extremetechsupport.com/data/MetaMirrorCache/ed87893…
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Before installing Win10 Anniversary update, I read that Defender will work w/other A/V...Is...
by Guest MargoCh- 0 replies
- 78 views
Before installing Win10 Anniversary update, I read that Defender would work w/other A/V...Is that the case? Continue reading...
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Trying to dis-install MSE
by Guest Bill Sawyer- 0 replies
- 89 views
I have iola System Mechanic Pro 15.5 that's equipped with a 'System Shield' anti-virus program. Been running just fine. Two days ago (Sept4), I got a flag from Microsoft's Maintenance Center saying that my protection was not active. I tried to activate with no luck, so I downloaded MSE. and got protection back. Now I'm trying to dis-install MSE and return to 'System Shield'. They say //::Microsoft Security Client installation error Message: The Microsoft Security Client installation wizard can't find files that are necessary to complete the installation. To install this program, please download the installation again from the Microsoft Security Client website. I've gone t…
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error message appearing
by Guest santoshmurali- 0 replies
- 90 views
no drive . insert disk to drive f: Continue reading...
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virus scan failed
by Guest Tawnua Montandon- 0 replies
- 137 views
when i try to download anything it says virus scan failed. I have no clue what to do. So if you have suggestions please be specific thanks Continue reading...
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Defender
by Guest DonBaumann- 0 replies
- 93 views
What is the solution? How do you turn Defender on? Continue reading...
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WINDOWS DIFFENDER IS NOT WORKING
by Guest ARADHYASTEEL- 0 replies
- 117 views
DEAR ALL I AM NOT ABLE TO RUN THE WINDOWS DEFFENDER ITS GETTING CLOSE WHEN EVER I OPEN. ( WITHIN 4 - 5 SEC ) IS ANY ONE HAVE THE SOLUTION PLEASE LET ME KNOW . Continue reading...
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can't turn on windows defender even though i have uninstalled all antivirus
by Guest umasai kumar- 0 replies
- 86 views
i have uninstalled all antivirus in my pc but when I click on turn on it is showing "handled by another av app".pls help quickly I have no other anti virus on my pc.pls have a look at the screen shot. https://extremetechsupport.com/data/MetaMirrorCache/c3b14dc07919d11f778eb1845659f22a._.png Continue reading...
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trouble updating Windows Defender
by Guest naya azalia- 0 replies
- 97 views
I use windows 10 and had trouble updating Windows Defender. I keep getting this error code: 0x80072f8f. error description: the definition updates couldn't be installed. Please help Continue reading...
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Windows Defender Offline doesn't reboot after pressing the button
by Guest #Muhammad #Anas- 0 replies
- 104 views
before i continue with the problem. im running genuine windows 10 pro.. and have updated to new anniversary version. pc is i5 6500. 16gb ddr4 . 120gb ssd for system. it seems to me that windows defender is working fine but i have doubt.. because i accidentally ran a 'patcher' with administrator permission.. and after few minutes i changed my mind and closed that patcher and i quickly run a scan using WD also using quick scan method. after finished scan without any threat. i was not satisfied.so i went into security settings and for the very first time wanted to try using the WD offline scan. once i clicked the button Scan Offline. nothing seems t…
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Windows Defender won't complete installing definition file
by Guest rgonzales08- 0 replies
- 93 views
Split from this thread. Mine still not working. Update not working. Continue reading...
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Error 0x8007139f on Windows Defender scan
by Guest suewilliams1953- 0 replies
- 91 views
Split from this thread. How do I fix error 0x8007139f on windows defender scan. It wont scan and the message reads "the scan couldn't be started. The group or resource is not in the correct state to perform the requested operation." Continue reading...
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My computer status is protected according to the control panel and action center. But...
by Guest RubyHall_965- 0 replies
- 90 views
I would like know how to get rid of the reimage app. It makes it impossible to run my computer properly with the constant pop ups warning me that I have an infection and need to download their app to fix this problem. How can I get rid of this pop up? Continue reading...
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- 1 reply
- 1.7k views
Hi, My daughter's phone is constantly giving a message saying there is insufficient internal storage. She has moved what she can to the SD card and is trying to back up all her phone files to the PC, although it keeps saying there was an error during back up. This has started since an update to the operating system. Has anyone got any advice on how to go about freeing up space or going back to the previous OS without causing too much damage?? Thanks in advance
Last reply by Starbuck, -
Didn't receive the License Key for PC Cleaner Pro
by Guest RuthieLadner- 0 replies
- 127 views
Split from this thread. It's one of those PUP/Adware nuisance programs. Suggest you see this step by step free removal guide from Malwaretips: http://malwaretips.com/blogs/pup-optional-mindspark-removal/ 9/4/2016 I purchased the pc cleaner pro from a microsoft partner,(Mindspark) I have not received my License Key I have already paid for the pc cleaner pro. My name is Ruthie Ladner my email address is *PII removed by Moderator*. Tell them to send it by 7 zip. Sincerely, Ruthie Ladner Continue reading...
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Spybot says Microsoft.WindowsSecurityCenter_disabled. What should I do
by Guest SheilaCestone- 0 replies
- 109 views
Spy it says Microsoft.SecurityCenter_disabled. What schools I do? Continue reading...
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unable to update windows defender & run a full scan without an error message
by Guest Barbara612- 0 replies
- 101 views
The error message has changed twice. "The scan couldn't be started". "The group or resource is in the wrong state... Continue reading...
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Updating definitions in windows 10 Defender.
by Guest howardjr- 0 replies
- 95 views
How come Defender doesn't check my last definitions download and update them if they are not current? Windows 10 will notify me to run a scan but, with definitions that are always as much as a couple of days old. I know that definitions come on windows update but that does not happen every day. I would suggest that every time you run defender that it would download definitions first just to make sure they are the most recent. Continue reading...
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Problem with a virus alert in diving internet Windows 10
by Guest Luis GLenero- 0 replies
- 105 views
If you dive to <Link Removed> you'll get an alert that freezes you GChrom navigator asking you to call a certain phone number <Removed Phone> to fix your Windows system. ALERT *** Virus - Phishing. Don't be scared, it's only BSH and nothing serious. But I wanted to leave a note about it. If you find something interesting that I should know, please don't hesitate to send me a Mail >> *** Email address is removed for privacy *** I hope Windows administratives can do something to save the honore by taking this away from the web. Continue reading...
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Windows Defender will not remove Trojan:Win32/Wysotot.gen!A
by Guest LannyHutchison- 0 replies
- 113 views
I became aware that I probably had an infection on my computer and ran a full scan of Windows Defender. The scan detected a severe threat, "Trojan:Win32/Wysotot.gen!A". Unfortunately, I have not had any success in removing the threat with Windows Defender after numerous attempts. Windows Defender just stops the removal process near the end. Any suggestions? Continue reading...
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MSE won't update
by Guest DonnaDaBillo- 0 replies
- 93 views
I have windows 7 on my computer (don't want 10). My Security essentials says it is out of date, when I try to update it, it goes about 25% and stops). Re-starting does not help. Any idea how to get it updated? Thanks Moved from Windows Original title: Security issues Win. 7 Continue reading...
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How can I protect my system from Telnet hackers?
by Guest programmer4life- 0 replies
- 86 views
I recently was informed computers can be hacked, even if they are not infected with malware, just by knowing a person's IP. How can I protect my system from such attacks where personal files are stolen, and is there a way for me to check and see what files, if any, were taken by hackers? I have taken the system offline because I design software on it. My concern is that my code could have been stolen if I was hacked. I may need to go online briefly to do certain things, but how do I secure all my ports? I hope I'm just being paranoid, but I've noticed unexplained slight increase in disk activity when I'm online, but updates were not being installed. Than…
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Sculpt Ergonomic Desktop MouseJack HID Packet Injection Exploit
by Guest AlexisXB- 0 replies
- 218 views
Hello, Is the 'Microsoft L5V-00027 Sculpt Ergonomic Wireless Desktop Keyboard and Mouse' USB receiver still vulnerable to packet Injection? And if so, is there a link to a patched firmware update? Affected Devices Sculpt Ergonomic mouse Wireless Mobile Mouse 4000 Microsoft Wireless Mouse 5000 2.4GHz Transceiver v7.0 (USB ID 045e:0745) USB dongle model 1496 (USB ID 045e:07b2) USB dongle model 1461 (USB ID 045e:07a5) Public Advisory Microsoft Sculpt Ergonomic mouse Microsoft Wireless Mobile Mouse 4000 Microsoft Wireless Mouse 5000 Microsoft 2.4GHz Transceiver v7.0 (USB ID 045e:0745) Microsoft USB dongle model 1496 (USB ID 045e:07b2) Micro…