RachieA

This is really frustrating me as everything I've read implies that having Office 2010 will enable me to use/edit documents created in 2007. When I call up the document it opens in Word 2007 compatibility mode. When I click on the file icon the only words in bold that I can use are "Open", "Print" and "Close". The following are all faded and I can't click on them "New", "Convert", "Save", "Save As", "Prepare", "Send" and "Publish". When I click on any of the tabs in the ribbon across the top, everything is faded except for some under the "View" tab. When I try and type in one of the fields it states at the bottom of the screen "This modification is not allowed because the selection is locked". I had a "chat" on the microsfot website and they told me to uninstall the 2010 trial that came with the computer but it isn't listed in the programmes that can be uninstalled so I can't do that either. It's getting a bit embarrassing to be honest because I can't use it for work.

Still same problem I'm afraid.

Thank you for your replies. When I go to my "downloads" box, right click on the file name, "properties", "read only" is not ticked. It did say it might be blocked because it came from another computer so I clicked "unblock" but the same problem occurs. When I try to type in one of the fields in the template it says "This modification is not allowed because the selection is locked".

Hi, I have started a job working from home. I have been sent a template in word 2007 and I only have word 2010 installed on my pc. I can read the document fine but it won't let me edit it or anything else - just view it or print it. It's a template which I need to fill in and send to different people many times a day. Can you help? I have Windows 7. Thanks.

Right, here is an update! I took the laptop to PC World as it is still within the warranty. They quickly established there was a problem with the wireless card and sent it off to Acer for a repair. Acer replaced the wireless card and I got the laptop back today. I am typing on it now! Yay!

I have restarted and the problem still remains. I only bought this in May, should I just take it back to PC World?

can't find either listed.

No. When I switched on this morning it connected straight away with internet connection and it recognised my Sky wireless "home network", after a couple of minutes it lost internet connection but still showed a connection to Sky. This is unusual. It has been showing a connection to "Unidentified network - public network" all the while I've had this problem. In fact, I have just disconnected and reconnected and it has reverted to "Unidentified network - public network". Troubleshooting shows "The default gateway is not available - not fixed" and "The connection between your access point, router, or cable modem and the internet is broken - detected"

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My previous reply is regarding the atheros adapter which it says is connected. There is also "wireless network connection 2 - not connected - microsoft virtual wifi miniport adapter". I haven't unchecked ipv6 on this one and not sure why I have 2 wireless adapters?

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I have done this and there is still no internet connection.

Finally I have managed to copy the results of ipconfig /all! Microsoft Windows [Version 6.1.7600] Copyright © 2009 Microsoft Corporation. All rights reserved. C:\Windows\system32>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : Rachel-Laptop Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Wireless LAN adapter Wireless Network Connection 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter Physical Address. . . . . . . . . : FE-55-F9-22-3B-4F DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Wireless Network Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Atheros AR5B97 Wireless Network Adapter Physical Address. . . . . . . . . : EC-55-F9-22-3B-4F DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::20ea:d6df:712e:8866%12(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : 06 July 2011 13:45:06 Lease Expires . . . . . . . . . . : 09 July 2011 14:01:07 Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DHCPv6 IAID . . . . . . . . . . . : 401364473 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-06-76-A6-1C-75-08-DC-CB-CD DNS Servers . . . . . . . . . . . : 192.168.0.1 NetBIOS over Tcpip. . . . . . . . : Enabled Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Broadcom NetLink Gigabit Ethernet Physical Address. . . . . . . . . : 1C-75-08-DC-CB-CD DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Tunnel adapter Teredo Tunneling Pseudo-Interface: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter 6TO4 Adapter: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft 6to4 Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Reusable Microsoft 6To4 Adapter: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 13: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 14: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft 6to4 Adapter #4 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 15: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft 6to4 Adapter #5 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 16: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft 6to4 Adapter #6 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 17: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft 6to4 Adapter #7 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 20: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft 6to4 Adapter #10 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter isatap.{DAE5B2FF-A905-4B98-8CFB-666B9950A266}: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 18: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft 6to4 Adapter #8 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 19: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft 6to4 Adapter #9 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 21: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft 6to4 Adapter #11 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter isatap.{2C5DC74B-8CC1-4E67-9948-97C703565293}: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 22: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft 6to4 Adapter #12 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes C:\Windows\system32>

Looking around I tried this: netsh winsock reset catalog (resets winsock entries) netsh int ip reset reset.log hit (resets TCP/IP stack) I got internet connection for about 10 seconds, then it went again! Any ideas?