right i di wot u said went to my computer to find the disc and i found the contents and run the setup from there downloaded the drivers like it shows u on istruction sheet restarted laptop then plugged web cam in then as instuctions show u again find it in yr menu go to trust then to 100k series webcam then to Amcap and click on that but all i get is same error message as before ??? am i doing something wrong the laptop is runing xp windows btw .