biko76

I installed all windows updates including the optional ones and my printer still will not print. When I plug the usb cable into my computer it states that windows does not recognize the device. I deleted the printer and reinstalled with no results. Thank you, Biko

That is correct Starbuck, service pack was installed on 7-12-2011 which does coincide with the problems i'm having.

I did attempt what Randyl suggested but had no success. I had this problem once before and deleted the printer and reinstalled it which only lasted a few days and returned. This is a very new problem that i'm having so i'm not sure that it is related to the SP1 installation, although i cant say that for sure as I dont know when SP1 was updated on my laptop. I have never been able to try the printer on another computer as this is the only one that I have access to. I can say that the printer is only a few months old, maybe 3 or 4 with the problem just beginning a few weeks ago for the first time. I hope I answered all of your questions and thank you for your help once again.

Thank you for responding Starbuck. I downloaded the driver that you recomended without any results. I am operating Win7 64bit with an all in one hp deskjet F4580 attached to my laptop by USB. The constant problem that i'm facing with the printer is the items i'm trying to print remain in queue with a message stating the printer is "offline". I went into printer properties and unchecked the "printer offline" box and still cannot print with a message "document in queue" everytime I attempt to print. I also noticed that when I plug the USB cable into the laptop windows does not recognize it and it has malfunctioned. After following all hp tutorials I called customer support and was led to a web site named "Team viewer". The tech did a CMD prompt and typed in "tree". After all the information scrolled on screen he typed another cmd at the bottom of the tree page. A few of the items that listed next had a few icons next to them that the tech stated could crash my computer at any moment. Of course he then asked for my credit card and I had to decline further support as I dont own one. Additionally, the tech did one more system check that stated my computer was running slowly and further advised me that the free version of Avira antivirus is causing big problems. I really dont feel that the computer is running horribly slow or that Avira is causing problems, but my technical knowledge is very limited in this matter and any further advice is greatly appreciated.

As my introduction stated my computer problem originally began as a printing issue with a notification that printer is offline. I followed all HP's tutorials to fix this but have been unsuccessful. Because of this problem I originally contacted hp online support for a solution but was routed to a different web site for help. After speaking to a tech and allowing him to access my computer and conduct a cmd prompt, I was unfortunately informed that my laptop could crash at any moment because of corrupted files and applications. The rep stated the only way athese problems could be fixed is through use of a credit card, which I do not even own. Because my pc knowledge is limited I will post this introduction in the hope of getting some of these critical issues solved and my computer healthy again. I am currently running windows 7 home premium with a hp deskjet 4580 printer/scanner Thank you once again for your time and allowing me to repost this question... Biko

I have just joined pchelp after struggling to fix a problem with my computer to no avail. Because my problem only consisted of printing problems I originally contacted hp online support for a solution but was routed to a different web site for help. After speaking to a tech and allowing him to access my computer and conduct a cmd prompt, I was unfortunately informed that my laptop could crash at any moment because of corrupted files and applications. The rep stated the only way athese problems could be fixed is through use of a credit card, which I do not even own. Because my pc knowledge is limited I will post this introduction in the hope of getting some of these critical issues solved and my computer healthy again. I am currently running windows 7 home premium with a hp deskjet 4580 printer/scanner Thank you for your time and allowing me to post this question... Biko