dokcat

Hi sorry about the delay in response but I tried your last suggestion again with no success but the problem has now been resolved when the ZyXEL router decided to stop providing connections to the Laptops.......New router purchased and all, including my desktop are now functioning...... Thank you for your time and help........

Yesterday the connection settled down and held the connection for 12 hours this morning it was back to it's standard connect /disconnect format. Ran first part of last set of instructions but i can not find the " "Change adaptor setting" option in location indicated.... Microsoft Windows [Version 6.0.6000] Copyright © 2006 Microsoft Corporation. All rights reserved. C:\Users\Kitchen>ipconfig /release "Local Area Connection" The requested operation requires elevation. C:\Users\Kitchen>ipconfig /flushdns The requested operation requires elevation. C:\Users\Kitchen>ipconfig /renew "Local Area Connection" Windows IP Configuration Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : cable.virginmedia.net Link-local IPv6 Address . . . . . : fe80::6852:b191:f7f:38a2%8 IPv4 Address. . . . . . . . . . . : 192.168.1.41 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 Tunnel adapter Local Area Connection* 6: Connection-specific DNS Suffix . : cable.virginmedia.net Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.41%11 Default Gateway . . . . . . . . . : Tunnel adapter Local Area Connection* 7: Connection-specific DNS Suffix . : IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:2c51:2ec0:3f57:fed6 Link-local IPv6 Address . . . . . : fe80::2c51:2ec0:3f57:fed6%9 Default Gateway . . . . . . . . . : :: C:\Users\Kitchen>ipconfig /registerdns The requested operation requires elevation. C:\Users\Kitchen>ping http://www.google.com Pinging http://www.l.google.com [209.85.169.103] with 32 bytes of data: Reply from 209.85.169.103: bytes=32 time=33ms TTL=52 Reply from 209.85.169.103: bytes=32 time=45ms TTL=52 Reply from 209.85.169.103: bytes=32 time=37ms TTL=52 Reply from 209.85.169.103: bytes=32 time=43ms TTL=52 Ping statistics for 209.85.169.103: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 33ms, Maximum = 45ms, Average = 39ms C:\Users\Kitchen>CC

Yes my connection was ok up to 8 or 9 days ago the malware scan was run 6 days ago after unplugging the cable from the router and putting in to another vacant socket had no effect.......It has also been unplug from the socket in the PC......

As I didn't save the report to a stick drive before I reset back to (As New) Factory settings the report is nolonger available..... As I do sometimes have access (like at the moment) I don't believe the cable is the cause of the problem.... The reason for doing the Malware Scan was because I had the problem, it started 8 or 9 days ago...

Connected by ethernet cable...PC does not have wireless.. Report from scan Windows IP Configuration Host Name . . . . . . . . . . . . : Kitchen-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : cable.virginmedia.net Description . . . . . . . . . . . : Intel® PRO/1000 PL Network Connection Physical Address. . . . . . . . . : 00-1E-90-0A-9A-CD DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 6: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 7: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Pinging 194.119.131.66 with 32 bytes of data: General failure. Request timed out. Request timed out. Reply from 194.119.131.66: bytes=32 time=503ms TTL=55 Ping statistics for 194.119.131.66: Packets: Sent = 4, Received = 1, Lost = 3 (75% loss), Approximate round trip times in milli-seconds: Minimum = 503ms, Maximum = 503ms, Average = 503ms Pinging plus.net [212.159.9.2] with 32 bytes of data: Reply from 212.159.9.2: bytes=32 time=40ms TTL=245 Reply from 212.159.9.2: bytes=32 time=29ms TTL=245 General failure. General failure. Ping statistics for 212.159.9.2: Packets: Sent = 4, Received = 2, Lost = 2 (50% loss), Approximate round trip times in milli-seconds: Minimum = 29ms, Maximum = 40ms, Average = 34ms Tracing route to 194.119.131.66 over a maximum of 30 hops 1 2 ms 3 ms 2 ms 192.168.1.1 2 * * 9 ms cpc3-nwrk4-2-0-gw.12-1.cable.virginmedia.com [86.26.44.1] 3 11 ms 11 ms 11 ms nott-core-1a-ae5-1668.network.virginmedia.net [86.28.83.53] 4 15 ms 16 ms 12 ms leed-bb-1a-as0-0.network.virginmedia.net [213.105.174.169] 5 16 ms 16 ms 16 ms nrth-bb-1b-as2-0.network.virginmedia.net [62.253.185.101] 6 18 ms 15 ms 13 ms nrth-tmr-2-ae6-0.network.virginmedia.net [213.105.159.34] 7 General failure. Trace complete. These Windows services are started: Acer HomeMedia Connect Service Application Experience Application Information ArcSoft Connect Daemon AVG WatchDog AVGIDSAgent Background Intelligent Transfer Service Base Filtering Engine COM+ Event System Cryptographic Services Cyberlink RichVideo Service(CRVS) DCOM Server Process Launcher Desktop Window Manager Session Manager DHCP Client Diagnostic Policy Service Diagnostic System Host Distributed Link Tracking Client DNS Client DQLWinService eDataSecurity Service ePerformance Service eRecovery Service Group Policy Client Human Interface Device Access IKE and AuthIP IPsec Keying Modules Intel® Alert Service Intel® Matrix Storage Event Monitor IP Helper IPsec Policy Agent KtmRm for Distributed Transaction Coordinator LightScribeService Direct Disc Labeling Service MBAMService Multimedia Class Scheduler Network Connections Network List Service Network Location Awareness Network Store Interface Service Plug and Play Portable Device Enumerator Service Print Spooler Program Compatibility Assistant Service ReadyBoost Remote Access Connection Manager Remote Procedure Call (RPC) Secondary Logon Security Accounts Manager Security Center Server Shell Hardware Detection Software Licensing SSDP Discovery Superfetch System Event Notification Service Tablet PC Input Service Task Scheduler TCP/IP NetBIOS Helper Telephony Terminal Services Themes UPnP Device Host User Profile Service WebClient Windows Audio Windows Audio Endpoint Builder Windows Driver Foundation - User-mode Driver Framework Windows Error Reporting Service Windows Event Log Windows Firewall Windows Image Acquisition (WIA) Windows Management Instrumentation Windows Modules Installer Windows Search Windows Time Windows Update WinHTTP Web Proxy Auto-Discovery Service Workstation The command completed successfully. Microsoft Windows [Version 6.0.6000] MTU MediaSenseState Bytes In Bytes Out Interface ------ --------------- --------- --------- ------------- 4294967295 1 0 1032742 Loopback Pseudo-Interface 1 1500 1 21250085 5570998 Local Area Connection =========================================================================== Interface List 8 ...00 1e 90 0a 9a cd ...... Intel® PRO/1000 PL Network Connection 1 ........................... Software Loopback Interface 1 11 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter 9 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface =========================================================================== IPv4 Route Table =========================================================================== Active Routes: Network Destination Netmask Gateway Interface Metric 0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.41 20 127.0.0.0 255.0.0.0 On-link 127.0.0.1 306 127.0.0.1 255.255.255.255 On-link 127.0.0.1 306 127.255.255.255 255.255.255.255 On-link 127.0.0.1 306 192.168.1.0 255.255.255.0 On-link 192.168.1.41 276 192.168.1.41 255.255.255.255 On-link 192.168.1.41 276 192.168.1.255 255.255.255.255 On-link 192.168.1.41 276 224.0.0.0 240.0.0.0 On-link 127.0.0.1 306 224.0.0.0 240.0.0.0 On-link 192.168.1.41 276 255.255.255.255 255.255.255.255 On-link 127.0.0.1 306 255.255.255.255 255.255.255.255 On-link 192.168.1.41 276 =========================================================================== Persistent Routes: None IPv6 Route Table =========================================================================== Active Routes: If Metric Network Destination Gateway 1 306 ::1/128 On-link 8 276 fe80::/64 On-link 8 276 fe80::6852:b191:f7f:38a2/128 On-link 1 306 ff00::/8 On-link 8 276 ff00::/8 On-link =========================================================================== Persistent Routes: None Local Area Connection: Node IpAddress: [0.0.0.0] Scope Id: [] No Connections HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Windows Defender REG_EXPAND_SZ %ProgramFiles%\Windows Defender\MSASCui.exe -hide IgfxTray REG_SZ C:\Windows\system32\igfxtray.exe HotKeysCmds REG_SZ C:\Windows\system32\hkcmd.exe Persistence REG_SZ C:\Windows\system32\igfxpers.exe RtHDVCpl REG_SZ RtHDVCpl.exe Acer Empowering Technology Monitor REG_SZ C:\Acer\Empowering Technology\SysMonitor.exe eDataSecurity Loader REG_SZ C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe IAAnotif REG_SZ "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe" Acer Tour REG_SZ CCUTRAYICON REG_SZ FactoryMode NMSSupport REG_SZ "C:\Program Files\Common Files\Intel\IntelDH\NMS\Support\IntelHCTAgent.exe" /startup WarReg_PopUp REG_SZ C:\Acer\WR_PopUp\WarReg_PopUp.exe eRecoveryService REG_SZ Acer Tour Reminder REG_SZ C:\Acer\AcerTour\Reminder.exe ArcSoft Connection Service REG_SZ C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe AVG_TRAY REG_SZ C:\Program Files\AVG\AVG10\avgtray.exe SunJavaUpdateSched REG_SZ "C:\Program Files\Common Files\Java\Java Update\jusched.exe" HostManager REG_SZ C:\Program Files\Common Files\AOL\1317412080\ee\AOLSoftware.exe Malwarebytes' Anti-Malware REG_SZ "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Sidebar REG_SZ C:\Program Files\Windows Sidebar\sidebar.exe /autoRun Microsoft Windows [Version 6.0.6000]

I am using a 4 year old Acer Aspire M3600 running Windows Vista Home Premium. I am connected by cable to a ZyXEL router. I use Firefox and AOL as browsers and my ISP is Virgin Media... I am currently experiencing a problem with internet access in which my connection is dropping and reconnecting every 30 to 40 seconds. My son ran Malware Anti-malware and found several infections which it cleared and the connection remained stable for a day or so but the problem returned. I have carried out a restore back to factory settings and again everything was stable for until I switched off for the night. Upon restarting the next morning the problem had returned. I reloaded Malware Anti-malware and ran another scan but no infections were found. I am using AVG 2011 and this has not found any infections. We have 3 laptops which are having no connection problems at all. I am not sure if this a Hardware or infection problem? Please help