thank you for replying.
yes i am sure i am selecting the cd/dvd drive. and i think the drive is OK and working. it loads the CD goes through all of the tests that it should be going through and it says they "pass" and then it brings me back to the main screen where it gives me options as to what test(s) i want to run. im just not sure what i am suppose to do next. i asked an IT at work to look at it but i think he is too busy to do anything for me.