alimay

Hi Dave, Its a TOSHIBE Satellite C6700-110. Please could you give me just a brief step by step guide to performing this. Many thanx...alimay.

Hi Ken, Thanx for the welcome and the suggestions, unfortunately none have worked, I think I am going to do factory reset! unless there is anything ekse you can suggest. Thanx again ...alimay

Hi Dave, I have tried Kens suggestions (thanx Ken) but with no luck! I think you are right i need to do a system restore to factory settings. Please can you give me the instructions to do this. Many thanx alimay.

Hi Dave, as far as they can remeber, they were just turning the computer on and it came up with a message (which they cant remember exactly) saying that there was a problem and do you want to do a system restore to fix the problems. not knowing any better they pressed yes! It then restored however this was a demo laptop in the shop so be restoring it, the orignal shop logon was back on there, they had to take it back to the shop to get the logon removed. all i have done since then is reinstall the printer and the antivirus. alimay.

I bought my parents a laptop for xmas, they have some how done a system restore on it, since then you can no longer view videos ie youtube etc. I also cannot download anything such as adobe flash player etc or view info on facebook pages. I have enabled java scripts, managed add ons, tried to install firefox and flash but when selected the download now button nothing happens and i have also turned off fire walls and uninstalled all anti virus etc. I am at a loss as to what to try next the damn thing is only 6 weeks old for goodness sake! If i ever get this sorted I am putting a parental lock on my parents lol. Please help.