MillerTime

Sorry about the delay where I have been busy recently and was meaning to follow up with a response. Finals are over for the semester where the instructors dump multiple tests and projects in the last 4 weeks of it. I decided to perform a system restore to the date prior to installing the card and drivers. Ka Bamm!! It actually worked!! The computer was restored to what was installed at that date. A Microsoft tool actually worked this time where I have tried this 2 times previously on other systems and it failed. I returned the display card for a refund and never looked back. The computer has been working well since then. Thank you, especially Randy L and AdvancedSetup, for the advice and troubleshooting help to solve these problems. My computer has been saved!! Have a cold one for me! MillerTime

RandyL: I downloaded the drivers from dell and installed them onto the computer. Checked the control panel to confirm the drivers had installed and were selected in each appropiate category. However, the audio still won't play - even the startup sond from microsoft does not play. The video drivers from dell were installed after the prior ones were removed. I will follow the first instructions where I would rather run the system restore later since I have never found success using it but the contrary, it has caused further problems. Have you had success using it?

Before I start this, Advanced Setup, I need to let you know that I have previously installed SP1 & 2 along with media player ver 11 and about 90 other updates in the last 3 days. I would think I would need to uninstall the 2 service packs before reinstalling SP1 & 2.

I went to the event viewer and found nothing I think pertains to the audio or video drivers and concerns. I will post this condensed information following this message. I'm still looking for an answer to why this is occurring and looking in areas that I think might be corrupt. I will look in the reference books for information also where I have not found success in pinpointing anything yet. Thanks for the suggestions so far. Here are the yellow and red codes: Event Viewer: Applications Yellow Tags: About 30 occurrences: Windows saved user DELL-5150-A\Kirk registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use. All others are 1x occurrences: This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account. WMI ADAP was unable to create the object Win32_PerfRawData_ASPNET_2050727_ASPNETAppsv2050727 for Performance Library ASP.NET_2.0.50727 because error 0x80041001 was returned WMI ADAP was unable to load the ASP.NET_2.0.50727 performance library because it returned invalid data: 0x0 WMI ADAP was unable to create the object Win32_PerfRawData_ASPNET_ASPNETApplications for Performance Library ASP.NET because error 0x80041001 was returned WMI ADAP was unable to load the ASP.NET performance library because it returned invalid data: 0x0 Could not detect IIS installation or IIS is disabled, skipping the Web Host Script Mappings component since it depends upon IIS to function properly. If you believe this message is an error, check your IIS installation to make sure it is installed properly. Updates to the IIS metabase were aborted because IIS is either not installed or is disabled on this machine. To configure ASP.NET to run in IIS, please install or enable IIS and re-register ASP.NET using aspnet_regiis.exe /i. Removal of an assembly from the global assembly cache failed: C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\Interop.SHDocVw.DLL Interop.SHDocVw,Version=1.1.0.0 Removal of an assembly from the global assembly cache failed: C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\AxInterop.SHDocVw.DLL AxInterop.SHDocVw,Version=1.1.0.0 Updates to the IIS metabase were aborted because IIS is either not installed or is disabled on this machine. To configure ASP.NET to run in IIS, please install or enable IIS and re-register ASP.NET using aspnet_regiis.exe /i. HTTP namespace reservations are not installed. HttpModules node ServiceModel does not exist in System.Web section group. HttpHandlers node *.svc does not exist in System.Web section group. All compilation assembly nodes do not exist in System.Web section group. A configuration entry for BuildProvider System.ServiceModel.Activation.ServiceBuildProvider, System.ServiceModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 does not exist. Configuration section system.serviceModel.activation does not exist in C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Config\machine.config. Configuration section system.runtime.serialization does not exist in C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Config\machine.config. Configuration section system.serviceModel does not exist in C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Config\machine.config. The ServiceModelReg tool will take the following actions: Reinstalling configuration section system.serviceModel to C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Config\machine.config. Reinstalling configuration section system.runtime.serialization to C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Config\machine.config. Reinstalling configuration section system.serviceModel.activation to C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Config\machine.config. Adding configuration entry for BuildProvider: System.ServiceModel.Activation.ServiceBuildProvider, System.ServiceModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Reinstalling compilation assembly node to System.Web section group: System.Runtime.Serialization, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089, processorArchitecture=MSIL Reinstalling compilation assembly node to System.Web section group: System.IdentityModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089, processorArchitecture=MSIL Reinstalling compilation assembly node to System.Web section group: System.ServiceModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Reinstalling HttpHandlers node to System.Web section group: *.svc Reinstalling HttpModules node to System.Web section group: ServiceModel Reinstalling WMI classes. Reinstalling Windows CardSpace (idsvc). Reinstalling Net.Tcp Port Sharing Service (NetTcpPortSharing). Reinstalling HTTP namespace reservations. Could not detect IIS installation or IIS is disabled, skipping the Web Host Script Mappings component since it depends upon IIS to function properly. If you believe this message is an error, check your IIS installation to make sure it is installed properly. Updates to the IIS metabase were aborted because IIS is either not installed or is disabled on this machine. To configure ASP.NET to run in IIS, please install or enable IIS and re-register ASP.NET using aspnet_regiis.exe /i. Fault bucket 128364659. Faulting application iexplore.exe, version 6.0.2900.2180, faulting module mshtml.dll, version 6.0.2900.2180, fault address 0x000bbf7e. Red Tags: All are 1x occurrences: Fault bucket 623520050. Hanging application iTunes.exe, version 7.6.0.29, hang module hungapp, version 0.0.0.0, hang address 0x00000000. Hanging application iTunes.exe, version 7.6.0.29, hang module hungapp, version 0.0.0.0, hang address 0x00000000. The description for Event ID ( 0 ) in Source ( .NET Runtime ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Unable to open shim database version registry key - v2.0.50727.00000. System: Red Tags: About 350 occurrences (15 consecutive) on consecutive days after upgrading to microsoft updates DCOM was unable to communicate with the computer OFFICE using any of the configured protocols. 12x occurrences: The description for Event ID ( 44044 ) in Source ( ati2mtag ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: . Yellow Tags: 6x occurrences: TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts. The browser was unable to retrieve a list of servers from the browser master \\OFFICE on the network \Device\NetBT_Tcpip_{0004250B-1AD0-4A5D-8DF6-BD7930CB9850}. The data is the error code.

AdvancedSetup: The audio does not work at all now. The drivers in the audio control panel look fine but no sound. The correct drivers are selected in each sound driver screen. When checking the windows default sounds and trying to play them there is an error message where they say the files might be corrupt and no sounds play. However, when windows starts up, the infamous windows startup sound plays. Following the drivers installation and finishing the bootup sequence all sounds stop working. The onboard sound chipset is Sigma Tel where I have downloaded the latest driver version from dell with no success. I don't want to look at Sigma Tel's website since this is a dell product. No problems identified in the device manager window - not sure what the even viewer is or where it is located. Enabled the hidden products with no problems. RandyL: I removed the ati software by going into the program files and finding the uninstall utility program. I ran the program and then removed the separate programs from the add or remove programs control panel. There is no dao entry or file. This pcba was the raedeon hd2600 series where I downloaded the newest drivers and previously installed them with no success. I have removed the new pcba and returned it to the store for a refund and reinstalled the x600 ati driver pcba and it's software drivers. Another Thought: I did find a microsoft hi-definition audio drivers - kb888111 and kb835221 installed. Wondering if these might be causing some problems? Also, wondering if removing the standard audio drivers in the device manager screen might help?

additional information I also encountered an error message in media player of C00D11B1 when playing an audio file. Followed this to the website where I ran through their troubleshooting procedures without any success. I found that all the settings were correct and the problem lies outside the information they provided.

Running xp pro on a dell dimension 5150 with pentium 4 processor, motherboard sound and nic with intel chipset, ati x600 display card, and 4 gb ram. Replaced an ati x600 256 mb video card with a new ati hd2600xt 512 mb video card. Removed old drivers and installed drivers (the program only allows you to select all video and audio drivers). System restarted where the intro to windows sound played followed by silence. The video seemed crisp for viewing pictures and the screen. When videos were played, they were choppy (could not move at full frame rate). I looked at videos on utube and they were showing 2 to 3 picture or frame changes in a 5 minute video with no sound (no problems prior to installing the card and software). Called tech support and found out ati is owned by diamond multimedia and amd. Support person was like a character from “fast times at ridgemont high”. He said, “dude, what’s the problem?” I told him about the problems and that I wanted to use the audio from the motherboard chipset which he said that the new display board was causing the problem. He had me remove the ati audio program and drivers from the device driver screen. When restarted, the on board bios for the audio was still factory enabled where the software should have disabled it. Still no consistent sound or improved graphics. He said that either the pcba was defective or that my bios needed upgrading. I had the newest bios installed recently and that the pcba seemed to be not at fault. I removed the on board sound drivers and files and reinstalled them without success. I asked for a supervisor, which he replied that “mellow” called in sick today and the general manager was not present. He took my name and info when I requested that they return my call when available. He provided no other resources for help. I removed the driver pcba and reinstalled the old one. I deleted the ati, diamond, amd, video drivers from the program list. I then tried to remove the windows media player (version 9). I searched the program file and deleted the associated files and folders from the manufactures stated previously. I was unable to remove the media files and folder since the windows program refused to all me to. Restarted the system and no sound. I reinstalled the motherboard sound drivers, checked the bios for audio being enabled, and installed the latest media player. Checked the sound setup and confirmed that only the new drivers were enabled and selected the proper speakers and jacks. Still sound during startup but nothing after everything is loaded where they must be corrupted when trying to play anything (videos, audio files, etc.). The video playback is good for files with no sound but still corrupt for utube videos (choppy pictures or black). I tried the microsoft update site and loaded all their recommendations with no success. There are no video or audio programs installed at this time other than media player (all others were deleted from the program list and then the associated folders removed from the program files). Only the motherboard drivers, along with the generic microsoft drivers, are located in the audio, video and special card device manager files. The microsoft generic files are enabled from the software program. My thoughts now are that there is a general driver(s) located in a win.ini or system.ini file that is corrupt or missing. I have not started looking for any such files yet but have looked through the media player, audio and video control panels with confirming the current settings and no success in remedying the problem. Or, perhaps there is a go-back feature where I can to select a date where the computer was running fine. I miss viewing my videos and sound while using the computer due to the pathetic consequences of installing a product that the requirements are met by the computer I own. Any and all suggestions are welcome!

RandyL and et all: I have been trying to resurrect the computer with minimal damage. Many long hours have passed with some good and bad results. I also evaluated the 2 software programs that I spoke of in the posting. I formatted and installed another operating system on the second internal hard drive and the external hard drive. Also formatted a second partition on both drives with the FAT 32 system on it. Then, I booted up the system and used the second hard drives OS to run the computer. I could not initially see the protected files where I manipulated them into a sharing mode and believe I placed them in the shared file folder. This kind of helped with unprotecting them. I copied some of the files to another folder in the second and external drives. Some files were readable where some were still protected. This led me to start using the software recovery packages I mentioned. **** Final Data 2.0 Standard Version I could not boot up with this software to retrieve the files without another drive with an operating system on it. No good as a standalone product. Installed it onto a slave second drive with an operating system. The software recognized all files: -password protected -deleted files and folders since the computer was originally configured -retrieved all files -recognizes all drives: internal & external (firewire and USB) -the manufacturer claims that it works with Windows 2.0 - XP Pro, perhaps Vista? (this was not released when the program was purchased) -program recognizes thumbnail USB drives that have been corrupted and lost the FAT table (reason for original purchase) This software allowed me to copy all the files I wanted onto a recovery device, and claims that it can work with a CD-ROM burner to recover files - not tested. ***** Data Resource PC Allows the user to boot up with this software to run without an operating system running using the CD-ROM drive. -starts up ok with a program guiding the user through various choices -recognizes original hard drive -recognizes slave internal drive -could not recognize any external drives (CD-ROM, hard drives via firewire or USB) This program won't allow file transfer or recovery to slave HD with partitions. The whole drive must be reformatted, wiping out anything on it. Since I had an operating system on it I decided to not pursue this any further. The owner of this program stated he has used this effectively in the past with an external USB slave drive. Not sure why I could not get it to recognize mine - plugged it into the motherboard ports without success. The program cannot be installed as a standalone program using an operating system. Must be used as a boot up program only. After recovering the files I then used the recovery program on the original hard drive to repair it. Unfortunately, the program would not recognize most of the start menu files to be repaired - some 58+ files. I could hi-light them on the recovery disk with the correct file name but it would not recognize them. Tried this on another CR-ROM drive with same results. Also, the program decided to install this on a renamed hard drive lettered "H" instead of "C", perhaps due to the manufactures partitions originally installed. When booting the system up it produced many errors due to this. When accessing anything, errors also developed and caused the system to "hang up" for a few minutes. Then, I tried to install a CD burner program so I could copy files from the saved drives to a disk. Installation seemed to go smoothly but when running the program it simply still "hung up" for a few minutes and never ran or started anything. Frustrated, the decision at this time was made to completely format the drive and install a new operating system - XP Pro. Some 20+ hours later the computer is working excellent. However, the frustrations with the original problem and the company who manufactures the operating system still exist. Thanks to everyone for their time and effort as I tried to solve and remedy this problem. The great news - I was able to save all my original files and reuse them with the new operating system installed! MillerTime

Thanks for the tips! The link to the Windows NT and 2000 does not appear to apply to the XP Home and Pro versions of the software even though they look similar in program interface. Is there a difference or is Microsoft combining the support together since they can run on the NTFS platform and they behave similar?

The main drive with the saved files and home edition is the C drive. I booted up with the second drive with XP Pro and looking at the C drive with the files. When I try to access the file folder for my documents and settings on the original C drive, it shows that it is not accessible and access is denied. All other accounts, including the administrator, allow me access to the files. As I looked at the Maxtor Max Blast 4.0, I found an option called "add the drive as the new boot device" from the menu selection. I can only think this was enabled as I partitioned the drive and formatted it for the NTFS. I found 6 file folders on the external drive I was setting up and one debugging file. The file folders consisted of 3 with miscellaneous names using alpha and numerical characters (with driver update files), 1 Dell with contact, docs, utility, and drive file subfolders and files, 1 document & settings folder empty, and 1 program folder with miscellaneous Dell folders and files. I'm tempted to look at the original hard drive for these folders and place the files into them to see if it corrects the problem. I went into the dos prompt and looked at the C:/documents and settings folder. I tried to access my directory and the reply was "access is denied". It appears that my files and data are locked or encrypted where no one can view them, even if I use my password or the administrative one. Any suggestions for programs or ways to over ride this so I can copy the files and save them before restoring the hard drive or installing a new operating system? Currently I'm trying 2 programs called Final Data and Data Rescue PC. The Data Rescue won't recognize my external hard drive using either the firewire or USB interfaces. Not sure if the motherboard doesn't enable them for this program. It wants to use the second hard drive where it will completely format it. I'm not fond of this since I have the XP Pro software installed on this and want to use it to boot up after retrieving the files. The Final Data program is reading the C drive and will take a few hours to go through the 160 GB hard disk.

Hi RandyL: The original system came with and still has Windows Home Edition installed on it where I would upgrade later to the XP Pro. This has some better retrieval features and is still supported by Microsoft with updates. A local friend has a program that allows you to boot from it and retrieve the desired files to save on another hard drive. Can't remember the name of it. Has anyone had success with Vista? I have a full version of the Business edition of it from school but have not installed it onto any computers. I have heard mixed results and don't feel comfortable or used to the way you navigate through it.

Thanks for all the suggestions. I have some important data and files under "my documents" that were password protected. Also, some desktop files and favorites/cookies for my internet explorer files would want to be saved. Any suggestions on where they might be located? I thought I would install the XP Pro version on the second hard drive for a dual boot and try to retrieve the files and data from the primary hard drive. Then I would need to find a way to unlock the files. Is there a listing of files that I could search the hard drive for after this to replace the corrupt or bad ones? Or is this not worth the time where repairing it to attempt to get the system to boot up and retrieve information would be best? I also have a program called "Final Data 2.0" that I have used previously to retrieve information from corrupt memory sticks when they fail. Would this be of any help with this problem? I have tried a similar repair on another computer in the past where it locks up the password protected data and makes it inaccessible. Is there a way to unlock this or get around it? I have tried the administrator and other passwords without success. Many years ago I have performed programming and used the DOS editor but am not really familiar with it now. I'm thinking of retrieving the data, using the repair cd, followed by a clean format and installation of XP Pro. Does this sound like the best course of action? Thanks in advance for your time and consideration.

Hi Seth: Disconnected both drives and same problem exists. My thoughts are that either the FAT table, registry or system files associated with the bootup or startup files have been correpted, overwritten, or deleted. Perhaps the Maxtor software initiated a format onto the drive I was working on and maybe wanted to make it bootable? Unfortunately, this is a very week point in the Windows platform where these files are not protected and not automatically backed up. Somehow, they should be locked where installing programs or any work using the system should not be able to corrupt them without providing repetative passwords. Help!

On my Dell 5150 computer running XP Home Edition I performed a disk defragment. Afterwords, I installed another internal hard drive and an external drive from Maxtor. While configuring them and formatting them, I noticed that some files were being copied from the original hard disk. I tried to stop it by using a cancel from the program without any success ( the Maxtor format and disk management program). I then performed a ctl,del and alt to bring up the system screen to select task manager and stop the program from running. This was unsuccessful. Next, I tried to reboot the system using the same screen without success. I finally turned off the external drive and performed a reset using the power off button on the front of the computer. The system now starts up and progresses to the login screen, where I can enter the information and it trys to boot up. However, it starts to configure the operating system followed by shutting down the network connections and other things and returns to the login menu. This becomes a loop that cannot be stopped even using the administrator login. Safe mode does the same thing. I then used the setup disk from the computer and went into the recovery mode and used the chkdsk /r to attempt to repair it. Some files were repaired or recovered with this process. However, the computer still exhibits the same problems. One big concern is to recover the files I have saved on the hard drive where they are password protected. I have had problems in the past with reinstalling the software and not able to unlock my previous files. Any help would be appreciated! I have some books but they don't offer much help.