switched on my pc this morning. a blue screen appeared with the following message.
A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:
Disable or uninstall any anti-virus, disk fragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and restart your computer.
Technical Information:
STOP: 0x00000024 (0x00190203, 0x82D54B20, 0xC0000102, 0X00000000)
For a start there are no prompts so I cannot use my keyboard of my mouse so even if I knew what these instructions meant I cannot do anything. I have tried turning my pc off and on again. All I get is the windows starting up and after about 10 seconds the blue screen and the message reappears.
I am a complete novice when it comes to troubleshooting. So please be gentle!!!