jggreene

good afternoon Nev, Thank you for your latest message. You went through so much trouble, it seems, to put this solution together. Thank you. HP eventually contacted me, well after we were working together, has come up with a solution which I am delighted to say worked. I had uninstalled both printers again and re-installed the All-in-one dreading re-installing the photsmart. Hp asked me to download: http://goo.gl/w3viD which I believe is updated software for the Photosmart. This may be useful for you to know for other requests of help. Thank you for all your help and patience. Regards Jeannine

Good morning Nev, I was so pleased this morning and thought the matter closed, thanked you and made a donation once the 7762 was re-installed. A while later I tried to scan a document to my computer and although all seemed to work in the right direction, I got the following error: An unexpected internal error has occurred. -click OK to close program/try again - restart program - re start PC/try again - re-install photo imaging software/try again. So, using my disc I did a un and re-install of the 6200 – same error although all functions appear properly. I thought it could be to do with the re-install of 7762 I had carried out earlier and using my disc un-installed it – it made no difference and the same error as above showed when I tried to proceed with the scan from the 6200. Thinking that after the un install of the 7762, it may make a difference, I un and re installed 6620 once again. Strangely enough at some stage it added a driver which has not happened ever since I worked with the 6620. Nothing made any difference though and the same error shows. Do you think that I have to start all over again using the revo uninstaller software you asked me to download? I know nothing very much but I am led to believe that the second printer has messed up all that was working so well yesterday on the 6620. May I add that the initial message which prompted me to use your website has never showed again. I feel bad asking you to help me once more but I feel we have gone so far and perhaps we are almost there. I look forward to hearing from you Thank you Jeannine

All brought to a happy conclusion. Thank you Nev. All the best Jeannine

got interrupted!!!!!!!!!!! this window tells me that the memories disc creator software detected a problem and cannot continue. I have tow oprtions; one is to reboot and the other to check for new version of software. Do I simply send the icon to the recycle bin? Thank you again. Regards Jeannine Greene

Good morning nev, i am in a bit of a hurry but I want to tell you that I went through with all your advice and..... it seems to have worked although I have not re-installed the Photosmart yet. i am so pleased and also very grateful to you. I will make a donation later on today to the site to show my appreciation. I will also confirm with you that the second installation has gone as smoothly as the first... I hope! I am still left with the HP Memories disc on the desktop. It never disappeared through this work and still shows a window:

Hi Nev, I am getting a little nervous about all this but with your guidance tried to move on. -Regarding the HP image zone 4.7 - I got this window and did not pursue the matter as indeed I have cameras installed on the system.: IMPORTANT: Removal of Image Zone 4.7 is NOT recommended if you are going to continue to use any of the following devices with this computer: HP PSC & OfficeJet 4.7 LOSS OF FEATURES: Uninstall of Image Zone 4.7 will remove key features, including HP image unload from HP cameras and HP device photo slots, support for device buttons such as Scan, Email, and Instant Share, and access to project files created with Image Zone 4.7. To remove Image Zone 4.7 click Continue. - HP update – the following window appeared ‘Found left over registry items’ with a choice of select/deselect all/ delete items in bold before ‘next’. I did not feel comfortable and did not do anything but here is a quick summary of the options: Under HKey_current user HP software update Under HKey_local machine HP software update Under HKey_local machine HP software update 2nd time Finally: cache (64FCOC98-B035-B15D-3D30610B6DF1) - Photosmart 7700 - a similar to the one above: ‘ left over registry items’ with a similar choice to make. Under HKey_local machine HP photosmart 7700 Under Microsoft HP photosmart 7700series_driver Under Window NT HP photosmart 7700 series. A couple of other icons worked no problem. I just hope you will make of all this without too much trouble and I look forward to hearing from you once again. Thank you in advance Jeannine

Good morning Nev, I feel we are moving forward and I thank you for your help. I have now installed the revouninstaller as you suggested and I am all ready to go. Unfortunately you talked about selecting the 'moderate' mode and I cannot find it. I found a 'hunter' mode though but I dare not do anything without your approval. I selected one of the HP features and a window opens with 'uninstall' and below 'remove' entries. Assuming I go that far once I have selected the right mode, which one of those two options should I chose? I look forward to hearing from you again an live in hope that all will be sorted eventually. Jeannine

Thank you Nev, for coming back to me about this problem. To answer the question as to why Microsoft provided us with help. We fell for a scam which left the computer almost unusable. The first person installed pack 3 and did a lot of work to bring the computer to work again. She eventually could not re-start it. An engineer, level 2, spent a further 4 hours with us, ticking and unticking boxes, checking files and drivers. I remember him asking about both printers. When he thought he had got to the end, the computer would not re-start as was the case the previous day. It is only when he added a driver particular to Compaq to stop failure at start-up that it worked. All has worked well since then apart from the scanner. Now for your suggestion. I find no red or yellow marks, question or exclamation marks. I went a little further down this avenue and find that all seems in order with regards to drivers. You ask me if the other computer works and it does but only prints. Same problem as the first one it turns out. I have gone into start>all programs and finds that that: - HP Digital imaging monitor - no response at all - HP image sone fast start - message: value cannot be null/ parameter name: path1. If I click on the icons on the desktop: - HP director - very smal window appears but does not respond to my prompt. - HP memories disc creator software - error - detected an error - cannot continue - Image zone - message: value cannot be null/ parameter name: path1. - Hp document viewer - message: value cannot be null/ parameter name: path1. - HP photo & imaging- message: value cannot be null/ parameter name: path1. When I first turn the computer on I may also get this message from time to time. I hope I have been clear enough and also hope you can throw some light on this problem. Thank you in advance Jeannine

Microsoft sorted out serious issues with the computer. Unfortunately I am now left with the above message when I try to use the printer - HP Officejet 6210 All-in-one . I have no problem with printing but I cannot use the HP Director or other software which were provided with the disc. I have re-installed from the disc 3 times and also looked into updating. None necessary. I have contacted Microsoft twice about this issue but I have not had a reply. Maybe I should add that we have another printer hp photosmart 7762 and I wonder if I should remove it as well before I re-install both printers. I need to send documents attached to emails on a regular basis and cannot do so currently. Thank you for any feedback.