THANK YOU NEV
Thanks for your email Nev. I have tried all the things you mentioned but unfortunately no success. I do not get the autoplay window up initially on inserting the SD card, although when I first had the computer I used to. It would appear from the messages that I get on screen is that the computer does not reconise or support the format. I am at a total lose at what to do next, all I want to do is to be able to upload some family video clips from my Panasonic camcorder.
Regards
oap​