tomrose

I did both, but it's still not working :(

hmm. I could do the run as administrator on safe mode, and it said it found and solved some problems, but when I rebooted back on to normal mode, the problem persisted.

When I do ctrl shift enter windows explorer crashes again :/

Hi, I've done all that, and it's had no effect. Anything else?

I've done what you said, and I managed it without difficulty, but it hasn't had any effect. I rebooted too.

There are no disks that I know of, but I'm pretty sure it has a recovery partition. It's a Dell Inspiron 1545.

hi, gpedit didn't work, when I googled it, I found that Vista doesn't have it, so I tried the regedit way. I got to CurrentVersion, but there wasn't a Policies folder. There was an Explorer folder so I tried that, but I couldn't find the NoViewContextMenu or anything like that.

I tried using safe mode and the problem still persisted. I noticed that the right-clicking does work sometimes, for example i can do it on ms word, but not iTunes, command prompt, windows update etc. No, when I use the mouse I have all the same problems.

Hi, I tried using a USB mouse, and I did a system restore back to the earliest I could go. I'm not sure if the problem was still present before then, but neither methods are working. This is getting really frustrating, is there anything else I can do?

Hi, I've managed to do the first step you mentioned, highlighting the cmd, but when I hover and press shift+f10, nothing happens. Is there anything else you can do? Tom

Hi guys, thanks for replying. Ken, I've seen that method mentioned in various forums etc but like I said in the original post, I can't right-click. I've tried to do that, and when I right-click on command prompt to click run as administrator the whole thing crashes. If i try to just do it without clicking 'run as administrator', it tells me I need to be the administrator. Nev, I did a scan with MS Essentials and that didn't find anything either. I've also downloaded all the available updates, and I'm running the latest service pack, which appears to be SP2. Any more advice? Thanks

Hi, thanks for replying! I've installed the MS Essentials, the MBAM, and I've removed the Norton from my laptop with the Removal tool. I kept getting popups telling me to renew my Norton so that's helpful! I ran the MBAM on Quick Scan, but it came up clean, here's the log: Malwarebytes Anti-Malware (Trial) 1.70.0.1100 http://www.malwarebytes.org Database version: v2012.12.31.04 Windows Vista Service Pack 2 x86 NTFS Internet Explorer 9.0.8112.16421 Owner :: OWNER-PC [administrator] Protection: Enabled 31/12/2012 16:21:29 mbam-log-2012-12-31 (16-21-29).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 225311 Time elapsed: 7 minute(s), 57 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 0 (No malicious items detected) (end) I'm still getting the problem. Is there anything else I can do? Thanks

Hi, I own a Dell Inspiron which uses Windows Vista, and recently Windows Explorer keeps crashing. Whenever I try to right-click something within windows, eg a program, I get a dialog box telling me windows explorer has stopped working. Normally after I close the box the bar at the bottom of my screen as well as all my desktop icons disappear for a few seconds, and then it goes back to normal. So I can't right click on anything, and I can't use the keyboard shortcuts for copy, cut, or paste. I use the built-in mouse, and i know that's not the problem because i can use right-click normally, if, for example, I'm on a browser. A friend suggested I might have a Trojan, so I was wondering how i can remove it. What do I do? It's really becoming a nuisance and I just want to get rid of it. I used to have Norton Antivirus but it expired in September and I still haven't renewed it, and I'm starting to regret it.