debi239

I uninstalled from the Device Manager the old drivers and installed the drivers you said in your reply and still it doesn't work. Thank you for your help.

Sorry I forgot the code. Neither one is in the list. USB\VID_13D3&PID_5094&MI_00

I also found this one.

Is this the PID code you are talking about? USB\VID_13D3&PID_5094&REV_0213&MI_00

I tried typing in webcam and not hitting the enter button but it didn't show a picture. I did find the model number of the laptop and it is K601 I didn't see a J or any other letter beside it. I also found the driver numbers and letters and they are USB2.0 UVC VGA Webcam. Thank you for all ypir help.

Thanks. Everytime time I type Webcam and hit enter this is what I get. [ATTACH=CONFIG]969.vB5-legacyid=1867[/ATTACH]

I feel so silly but I can't find start, please help. Thanks

Hello. The built-in camera on my lap top shows my picture upside down and I have looked around and can't figure out how to see the pictures {still or just trying to make a voice email}right side up. Here is some information on my laptop. Thank you f'or any help. ASUS Notebook K6OU Series 64 bit operating system Windows 7 Home Premium \ Debbie "I will bless the LORD at all times; His praise shall continually be in my mouth." SE

The toolbar is gone and all is working well.....Thank you so very much!!! Debbie

EsetScan including the archive scan. C:\Users\Deb\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\21\3a699515-170e74a8 Java/Exploit.CVE-2013-0422.AW trojan deleted - quarantined C:\Users\Deb\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\32\72cb0e60-42752b3f Java/Exploit.CVE-2013-0422.AW trojan deleted - quarantined D:\PsP P Plug-ins\PSP Plugins Disc 2\Plugins Disc 2.iso multiple threats deleted - quarantined D:\PsP P Plug-ins\PSP_Plugins_Disc_2.part1.rar multiple threats deleted - quarantined D:\PsP P Plug-ins\PSP_Plugins_Disc_4.part1.rar probably a variant of Win32/Agent.BIEJVEB trojan deleted - quarantined

I'm so sorry the Eset Scan does not include the archive scan in it, however I'm running one that does and will post it as soon as it's finished.

Eset Scan C:\Users\All Users\Tarma Installer\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}\_Setupx.dll a variant of Win32/Adware.Yontoo.B application C:\Users\All Users\Tarma Installer\{DA00D550-BB91-4A26-AAE5-9172D626CAAE}\_Setupx.dll a variant of Win32/Adware.Yontoo.B application C:\ProgramData\Tarma Installer\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}\_Setupx.dll a variant of Win32/Adware.Yontoo.B application cleaned by deleting - quarantined C:\ProgramData\Tarma Installer\{DA00D550-BB91-4A26-AAE5-9172D626CAAE}\_Setupx.dll a variant of Win32/Adware.Yontoo.B application cleaned by deleting - quarantined C:\Users\Deb\AppData\Local\Google\Chrome\User Data\Default\Extensions\fpcpcabjajdjmbkfinphfdflfipmalnj\1.0_0\bg.js Win32/Adware.MultiPlug.H application cleaned by deleting - quarantined

Shortcut Cleaner 1.2.0 by Lawrence Abrams (Grinler) http://www.bleepingcomputer.com/ Copyright 2008-2013 BleepingComputer.com More Information about Shortcut Cleaner can be found at this link: http://www.bleepingcomputer.com/download/shortcut-cleaner/ Program started at: 02/06/2013 07:19:41 AM. Searching C:\Users\Deb\AppData\Roaming\Microsoft\Windows\Start Menu\ * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories\System Tools\Internet Explorer (No Add-ons).lnk => C:\Program Files (x86)\Internet Explorer\iexplore.exe -extoff http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Internet Explorer\Web_Publishing_Wizard.lnk => C:\Program Files (x86)\Web Publish\WPWIZ.EXE http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Internet Explorer (64-bit).lnk => C:\Program Files\Internet Explorer\iexplore.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Internet Explorer.lnk => C:\Program Files (x86)\Internet Explorer\iexplore.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 Searching C:\ProgramData\Microsoft\Windows\Start Menu\ Searching C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\ * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\4Media Photo Slideshow Maker.lnk => C:\Program Files (x86)\4Media\Photo Slideshow Maker\SplashScreen.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\4Media Ringtone Maker.lnk => C:\Program Files (x86)\4Media\Ringtone Maker\ringtonemaker.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Adobe Digital Editions.lnk => C:\Program Files (x86)\Adobe\Adobe Digital Editions\digitaleditions.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Aiseesoft Total Media Converter.lnk => C:\Program Files (x86)\Aiseesoft Studio\Aiseesoft Total Media Converter\Aiseesoft Total Media Converter.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\AnyPic Image Resizer Pro.lnk => C:\Program Files (x86)\AnyPic Image Resizer Pro\AnyPicImageResizerPro.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Ashampoo Burning Studio 2010 Advanced.lnk => C:\Program Files (x86) http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Batch Photo Watermarker.lnk => C:\Program Files (x86)\EasySector\Batch Photo Watermarker\Batch Photo Watermarker.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\BatchInpaint.lnk => C:\Program Files (x86)\BatchInpaint\BatchInpaint.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\CollageIt.lnk => C:\Program Files (x86)\CollageIt\CollageIt.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\ConvertXtoDVD 4.lnk => C:\Program Files (x86)\VSO\ConvertX\4\ConvertXtoDvd.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Corel Paint Shop Pro X.lnk => C:\Program Files (x86)\Corel\Corel Paint Shop Pro X\Paint Shop Pro X.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\DVD Shrink 3.2.lnk => C:\Program Files (x86)\DVD Shrink\DVD Shrink 3.2.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\easyQuizzy.lnk => C:\Users\Deb\AppData\Local\easyQuizzy\easyQuizzy.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\FinalTorrent.lnk => C:\Program Files (x86)\FinalTorrent\FinalTorrent.EXE http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\FoxTab AVI Converter.lnk => C:\Program Files (x86)\FoxTabAVIConverter\AviConverter.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Free Easy Burner.lnk => C:\Program Files (x86)\Free Easy Burner\FreeEasyBurner.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Free GMT AVI to DVD.lnk => C:\Program Files (x86)\Free GMT AVI to DVD\XFree_Video_Converter.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Game Booster.lnk => C:\Program Files (x86)\IObit\Game Booster\GameBooster.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\GOM Player.lnk => C:\Program Files (x86) http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Google Chrome.lnk => C:\Program Files (x86)\Google\Chrome\Application\chrome.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Intrusion Detection System - Sax2.lnk => C:\Program Files (x86) http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Jasc Paint Shop Pro 9 (1).lnk => C:\Windows\Installer\{F843C6A3-224D-4615-94F8-3C461BD9AEA0}\PaintShopProExeIcon.ico http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Jasc Paint Shop Pro 9.lnk => C:\Windows\Installer\{F843C6A3-224D-4615-94F8-3C461BD9AEA0}\PaintShopProExeIcon.ico http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Launch Internet Explorer Browser.lnk => C:\Program Files (x86)\Internet Explorer\iexplore.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Log Analysis - Sax2.lnk => C:\Program Files (x86) http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\mediAvatar Photo to Flash.lnk => C:\Program Files (x86)\mediAvatar\Photo to Flash\SplashScreen.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\MiPony.lnk => C:\Program Files (x86)\MiPony\MiPony.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\NeoPaint.lnk => C:\Program Files (x86)\NeoPaint\NeoPaint.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Nero Express.lnk => C:\Program Files (x86)\Nero\Nero Burning ROM\nero.exe /w http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Opera.lnk => C:\Program Files (x86) http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Picture Collage Maker.lnk => C:\Program Files (x86)\Picture Collage Maker\PictureCollageMaker.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Pixpedia Publisher.lnk => C:\Program Files (x86)\Pixpedia Publisher\CCPublisher.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\RegistryBooster.lnk => C:\Program Files (x86) http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Snagit 10.lnk => C:\Program Files (x86)\TechSmith\Snagit 10\Snagit32.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Spyware Terminator.lnk => C:\Program Files (x86) http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\TOSHIBA DVD PLAYER.lnk => C:\Program Files (x86) http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\ImplicitAppShortcuts\7e4dca80246863e3\pinned.lnk => C:\Windows\System32\control.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\StartMenu\Corel Paint Shop Pro X.lnk => C:\Windows\Installer\{1A15507A-8551-4626-915D-3D5FA095CC1B}\Icon_Exe.ico http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\StartMenu\Google Chrome.lnk => C:\Program Files (x86)\Google\Chrome\Application\chrome.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\StartMenu\Jasc Paint Shop Pro 9.lnk => C:\Windows\Installer\{F843C6A3-224D-4615-94F8-3C461BD9AEA0}\PaintShopProExeIcon.ico http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\StartMenu\Microsoft Office Word 2007.lnk => C:\Windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\wordicon.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Internet Explorer (64-bit).lnk => C:\Program Files\Internet Explorer\iexplore.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Windows Explorer.lnk => C:\Windows\explorer.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\WinX DVD Copy Pro.lnk => C:\Program Files\Digiarty\WinX_DVD_Copy_Pro\WinX_DVD_Copy_Pro.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Wondershare DVD Slideshow Builder Standard.lnk => C:\Program Files (x86)\Wondershare\DVD Slideshow Builder Standard\DSB.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Wondershare Photo Collage Studio.lnk => C:\Program Files (x86)\Wondershare\Photo Collage Studio\pcls.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Xara3D6.lnk => C:\Program Files (x86) http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\XnView.lnk => C:\Program Files (x86)\XnView\xnview.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 * Shortcut Cleaned: C:\Users\Deb\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Yahoo! Messenger.lnk => C:\Program Files (x86)\Yahoo!\Messenger\YahooMessenger.exe http://search.certified-toolbar.com?si=41460&shortcut=true&tid=3204 Searching C:\Users\Public\Desktop\ Searching C:\Users\Deb\Desktop\ 53 bad shortcuts found. Program finished at: 02/06/2013 07:20:06 AM Execution time: 0 hours(s), 0 minute(s), and 24 seconds(s)

The scan and Step 4 is on page 2. Thank you so very much for your patience and help. Debbie

Malwarebytes Anti-Malware 1.70.0.1100 www.malwarebytes.org Database version: v2013.02.01.05 Windows 7 Service Pack 1 x64 NTFS Internet Explorer 8.0.7601.17514 Deb :: DEB-PC [administrator] 2/5/2013 12:19:41 PM mbam-log-2013-02-05 (12-19-41).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 224280 Time elapsed: 5 minute(s), 43 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 0 (No malicious items detected) (end)