Nic

appreciate all of you trying - I've tried Nev's suggestions but can't fix it still - - I'm confused why it prints fine with word but not excel or PDF's. anyway, I've kind of given up and have bought a new printer so I hope that works ok! thanks again - and happy to try something else in the meantime as I really like the printer.

thanks for trying but what I don't understand if, it's potentially a problem with Office, why aren't PDFs printing either? don't get it

no, it hasn't worked on this computer before. I uninstalled and installed the printer driver; I'm cautious about uninstalling office 2003 - how would I reinstall it? I don't have the discs. Also there's a 2007 windows compatability pack on the programme list - is that something I should have or get rid of? I'm thinking of giving up and just getting a new printer but my concern is whether I might have the same problem or is this problem associated with old software? thanks for your help - I appreciate it - and will try the uninstalling office 2003 if that might help. I have done the repair programme

afraid not - I uninstalled it and installed it again, but it's still only showing the PDF writer in the printer box. I just don't get why I can see the printer in devices and printers and it's fine on word. Maybe Ishould just get a new printer but might I have the same problem again?

I did what you suggested in #5, but I thought that was a repair rather than an uninstall, or have I missed something?thanks

any luck with the error message?

thanks

thanks for the second email - got it and tried it, but still not working - strange...

also, I don't know if it's relevant, but when I try to save the printer as the default printer (cause it's showing in the printer box so is definltely there) I get the error message "0x00000709 double check the printer name and check that the printer is connected to the network" - I don't have a network - just the one desktop...?

didn't work I'm afraid - still not showing the printer on excel. Not sure which button to press on Nev's suggestion, either. Reluctant to randomly press anything as I'm not that confident. Any thoughts? many thanks

Hi Ken - thanks for that suggestion - will give it a go. Nicolle

sorry - I've gone to the link but I'm not sure which one to download - could you help?

printing problems Hi Nev thanks for getting back to me - really appreciate it. yes, I think it might have originally been used with an XP computer so it may be compatability issue, but would that account for the problem that I can use it with word and print out a printer test page, but not excel? It's the 64bit so I'll try what you suggested and will get back to you Cheers Nicolle

Help, please! New to the forum and hoping someone has the answer. I have windows 7, windows 2003 and have installed an Epson stylus DX3850. It won't save as the default printer. When I go to word the printer is on the drop-down list and I can print fine with it, but on excel it's not present in the drop-down list. Similarly with a PDF file. I've tried uninstalling the printers and installing just the one printer but to no avail. I'm reluctant to buy a new printer as it's clearly working fine on word. Any ideas gratefully received... nic