Hello,
Not sure if you can help. My laptop won't boot up, it's a Hewlett Packard. It sounds like it is going to, then 'idles'. The lights for wi-fi and volume don't change colour, and the screen stays black. Sometimes the caps lock light flashes.
It has done this before, it wouldn't work for months. Then one day just came back on again.
Prior to the first episode we hadn't allowed Norton to do it's updates on shutdown. When it worked again there were 92 Norton updates installed, computer was secure. But on each shutdown, there was always one update. Norton say it won't be a problem connected to them.
Thanks