notaclue123

Hi Thanks for that, tried it but no difference, some webpages do open hence here I am but nothing with video for certain. but thanks again

Hi I hope someone can help me as I seem to be getting no where. I recently purchased a laptop off the ebay i7 8mb ram 1 tb hard drive running windows 8.1 now as I updated to this from win 8. I also using a acer laptop with i5 4mb ram 500gb hardrive running win 7 home premium . I started getting problems accessing the internet a few days ago , don't know how to describe it really , I feel its slow its always spinning cannot watch iplayer wont load properly wont load Netflix, Netflix just appears as a white screen with a list in right column of blue writing. It reminds me of the old dial up where everything was slow. It happens on both laptops now. I only connect with one at a time. BT router just plain old broadband. On a bt speed test showing 8.13mb to router and 5.98 to computer, it said to connect using cable but those readings are for wifi. which I think should be plenty. which makes me think something is using my bandwidth. I looked on web to see if there was a programme I could use to see if something was using my bandwidth on both computers , found net balancer but cant understand it. have Norton antivirus on both computers and malewarebtyes . Any help really appreciated, had trouble even logging into my email web based. again only loaded on a white screen with blue writing. Funny thing is Google searches seem to work fine? Thanks