RoyPks

Sorry for the late reply but I have now bought a new Router which caused a few problems getting it to work due to the difficulties with my ISP, all seems OK at the moment, but having gone thru the last few days and 'Starbucks' info I will be changing my ISP in the near future.

ISP = The Phone Co-op Tried Speed Test by Ookla = Much the same as previos tests

Just looked on the back and Router is a Technicolor TG582n PRO

Because you are using wireless it could be down to electrical interference. Your router transmits on one of 13 channels. Changing channel can sometimes have the desired effect. The channel to use is either 1 - 6 - 11 If you don't know how to do this let me have the make and model number of your router. Router Tecnicolor TNCAP59019A Sorry unable to try a different computer / device. Thanks for your time and help.

Just tried speed test again Latest test via Which speed test: Date of test: 22/08/2020 11:25:02 Response Time: 31ms Download Speed: 5.2Mbps Upload Speed: 0.8Mbps Also via cable directly to the router: Latest test via Which speed test: Date of test: 22/08/2020 11:29:08 Response Time: 27ms Download Speed: 12.8Mbps Upload Speed: 0.8Mbps May be better figures because it is Saturday and not so many people working from home this morning? Would connect directly but phone socket is a long way from the computer therefore not very practical.

Latest test via Which speed test: Date of test: 21/08/2020 15:29:08 Response Time: 37ms Download Speed: 1.1Mbps Upload Speed: 0.7Mbps Speed promised 11. I do not have fibre, turning off for 30secs makes no difference, according to my ISP there is no fault on the line. Looks like i will need to find a new supplier.

Speed Test Results: Ping ms 29, 28, 30 Download Mbps 1.60, 0.79, 1.59 Upload Mbps 0.70, 0.46, 0.42 Zoom Status: All operational.

Over the past few weeks while using Zoom for a group meeting I keep getting the message 'Internet connection is unstable'. Result being that the audio is very distorted, also we have an echo at the same time. Vision is effected by the picture of each participant being still and no movement whatsoever. When using the internet and fire stick on our TV we do not seem to have a problem with the connection even whe watching films etc. Any ideas please how this can be rectified.

The web site for my emails.

For no apparent reason over the last few days Outlook keeps asking for my password and will not stay logged in, any suggestions please

Printer Canon MG3650. When printing all my text is in wavy lines, I have followed exactly what the manual suggests but still only prints in wavy lines, this is driving me mad as I have urgent work to print. Any ideas please.

Yes browser is Chrome, I have done what you suggested but things still the same, need to sign in every time.

Thanks for reply, it only happens for Hotmail, just tried Hotmail via Edge instead of Google and that is fine.

Starting today, whenever I open my email account I am asked to sign in even when I have ticked the keep me signed in box. Some setting has changed but have no idea where to look. Help appreciated.

My Epson'V330 Perfection' has been working fine until few days ago, since then when using the desktop shortcut it will not start, all that happens is the icon briefly appears in the task bar then disappears. I have checked the cable which seems OK, the scanner switches on Ok all looks fin but I am unable to use it? Any suggestions. System Info: OS Version: Microsoft Windows 10 Home, 64 bit Processor: Intel® Core i5-4460 CPU @ 3.20GHz, Intel64 Family 6 Model 60 Stepping 3 Processor Count: 4 RAM: 8001 Mb Graphics Card: Intel® HD Graphics 4600, 1024 Mb Hard Drives: C: 922 GB (796 GB Free); D: 111 GB (62 GB Free); E: 298 GB (248 GB Free); Motherboard: Packard Bell, iMedia S2885 Antivirus: Windows Defender, Enabled and Updated