neilofnorton

Ken/Pete Ok Will keep you posted. Thanks Neil

Ken/Starbuck Never had any seizures on normal scan. Last two back ups appeared normal. In the event of any more problems will consider new printer, new anti virus or even new computer. Will keep you both posted. Thanks for all your efforts. Neil

Ken 4th time I have tried to send this reply. Keeps telling to log in (I am) and refresh the page. I could not find trace of HP on the add or remove program. HP print and scan doctor identified the printer, Windows sent me a test page which identified driver UNIDRIV.DLL version 6. Identified 24 hp files and 4 STD files used by this driver. Windows printer page stated if I could read the page I have correctly installed the printer on the PC. Did a Kaspersky vulnerability test - ok Did a full Kaspersky scan - 6 hours later - no seizure - ok Did not go near the Kaspersky programme to isolate anything. Very complicated instructions. Francis of Assisi was a wise man.Neil

KenB/Starbuck Good news for once Full scans carried out yesterday - 1.5 million objects scanned - no seizure - no threats. (Vulnerability scan also ok) This morning Microsoft updates installed ok. Printer working ok. Will observe performance to decide if it is necessary to uninstall Kaspersky. The amount of views to this thread is beyond belief - I do hope many members have learnt from your combined superb advice. I fully appreciate your expertise , advice and patience. Your immediate response is a reflection of your dedication to this website. I do not subscribe to pay pal-how can I make a contribution ? Will monitor performance. Neil

Ken/Starbuck Dis a back up yesterday - 40 minutes -ok. Disconnected printer. Revo uninstaller - no hp printer shown and no printer shown in add/remove programmes. Kaspersky software is very different to the one shown In threat inclusionlist the "no documents / settings" does not appear. To use the exclusion process is very complicated and not easy to understand. Would it be better to bin Kaspersky altogether ?? (Major exercise) Security essentials would not do a full scan-binned that. Latest issue windows 7 updates -says I am up to date although none for over three weeks. Neil

Ken Local disc c properties as shown on your diagram-when I hit the "back up now" I access the Seagate back up screen on the computer. The recent two attempts to back have worked ok - both done just over an hour. Kaspersky scan - search icon does not identify any file HP revo uninstaller - unsure how to comply with this request Have just done a Kaspersky vulnerability scan - seized up showing Amd64\HPZ3Awn7.dll googled this - fix programmes identified- have not attempted downloads. Neil

Ken When I hit the back up now it takes me to the Seagate back up. My printer is HP Photosmart 3110 All in One Thread #74 - refers to seizure stoppage - showed HP 550T Neil

Ken Sorry for the delay. Seagate dashboard ???? Not aware of this Back up -manually every Sunday am on Seagate 2TB. Been doing this for lon time. Last two backups ok - both just over an hour have never checked what is backed up -always presumed ok. Kaspersky - have not switched off but downloaded an updated version. Tried a full scan-seized up after an hour.This was after the updated Kaspersky installation. Usual culprit shows up at time of seizure AMD64 HPWH9800.CGF You recommended #78 installing revo which seemed to cure it at the time. Apart from the FULL SCAN process, since installing the 16gb memory and BT fibre optic the computer is much better-even now have the proper access to the BT Smart Hub Manager. Neil

Ken Only antivirus is kaspersky-recently introduced because microsoft security essentials ceased to do full scan. Removed. malaware bytes and spyware blaster been on since new. The only back up process I am aware of and use is the Seagate 2TB. After your question I established there is Dell Data self local back up - basic edition available on the computer but have never made use of it or established how to use it. I hope I have answered your question. Neil

Ken The only problems are back up and a full kaspersky scan but there in no consistency sometimes computer seizes up when doing either scan or both procedures work ok apart from both taking a very long time (6 hours) to complete the procedures. I presume back up storage is on the Seagate - I have never tried to access whatever is stored. Neil

Ken BT broadband engineer attended as per appointment time. Did quite a few tests and then he increased the speed immediately to expected level between 38 and 51 using his access equipment. Tested the "recommended" 192.168.1.254 - no joy. Unable to give an explanation or solution. He had only ever seen the new Smart Hub in a television advert. Mine was his first. I showed him I could access the hub by inserting on the web browser " bthomehub.home" I was left with that option. Very helpful chap. I will monitor situation. Getting back to computer issues I twice tried to do a back up process yesterday and each time computer seized. Had to switch off and reboot . Recent back ups have been ok - does that mean what has been backed up will always be retained on the Seagate system. Neil

Ken 11/8/16 BT just rang me-will send a broadband engineer Monday am 15th/8. Neil

Ken Carried out your instructions-made no difference at all. Await bt call - after 1400 hrs today. Speed test absolutely constant-never differs.As if it has been set in exchange. Neil

Ken When I type in their 192.168.1.254 = page cannot be displayed. your other two dont get me to the hub I have wired ethernet connection to the hub as well as wi.fi facility. Both give me access to the internet. Download speed does not alter which ever I use. Spent three hours on bt freephone to India this morning - got me nowhere- first got cut off, second call gave me a 0800 BT number which turned out to be a bt computer fixing charge dept. who transferred me back to the Indian sub continent-he will monitor my speed and phone back on Tuesday. No one know how to solve the hub connection issues Neil

Ken Will monitor system. Have not visited the HP site unless further problems arise. Printing seems ok. Did a full kaspersky scan on Sunday (prior to revo download) - actually did a full scan without seizing up-only the second one since installation of kaspersky - took 5 hours 10 - nothing found. Have had trouble with BT Infinity 2 over last 10 days-lost telephone and very slow download speed - bt fixed phone but download speeds very poor - engineer who fixed phone problem stated broadband problem was in exchange-bt stated they would monitor and contact me yesterday. No contact from technical department to date. Although speed improved but not what was promised I have had 3 chat lines attempts to get a resolution and explanation.-no joy to date. I cannot access the SMART HUB manager process - 192.168.1.254 as provided in their manual-could prior to the telephone fault. I have had an e mail stating they would contact me within 24 hours - service is disgusting Yours is superb (and Starbuck) Neil