ONY

I was given a few different scans to run through on another forum Starbuck. I used these in order (although obviously for anyone reading this, i was told to use these steps for MY particular problem. So it's not advised people just randomly use these unless someone with knowledge has instructed you to do so) FRST, CCleaner, Adware removal tool, ZHP, Security check, Adwcleaner.

R.I.P Bob (Wolfey Mole) :( Only just found out about his passing. He was one of the first people to welcome me here and he will be greatly missed. Ony xxxx

Update: Sorted the problem now, thanks.

Hi, i scanned my computer and when scanning with the Adwcleaner there are 2 registry files called KLM\SOFTWARE\CLASS.....(can't read the rest of the file and nothing shows up in the 'quarantine' part). I hit the clean button but those 2 files just won't disappear. I have scanned using 'Junkware removal tool, Malwarebytes (which don't show anything), CCleaner, then the Adwcleaner (which is where those 2 files are showing up). Any help would be much appreciated thanks. I am using Windows 8.1 on a HP Pavilion Laptop.

Hiya Randall....Glad you found the site. They are a great bunch here. :)

Hiya and welcome :)

Hiya and welcome to Extreme Tech Support - Free PC Help :D

Thank you for that link Bob...im thinking the answer is no to be honest...none of the codes work when i paste those ito the reply box. So it looks like im going to have to settle with the few basic smileys i have on my site. Thank you for your help anyway. ;) Ony xxxx

Hiya guys, i was wondering if anyone knows if it is possible to add extra smilies to a website ive just done? Ive tried searching the internet with no luck. :( Many thanks in advance for any suggestions. :D Ony

Hiya and welcome :D

Yeah sure polo...these are the instructions i gave her to sort the problem out: If you're using XP, you can disable it through Windows. Go to Control Panel > Power Options > Advanced tab. There should be a drop-down for what to do "When I press the sleep button on my computer". Change that to "Do nothing" and that should disable the standby hotkey. Hope that helps other users. ;) Ony

Thanks for that Bob;) i knew Vista was alot larger but had no idea it would take so long. Plus i have nowhere near as many programs on this computer as i do with the older one. Guess you live and learn...lol...but thanks for the quick reply. As always it is much appreciated thanks. Ony

Hi guys, just a question: is it normal for Malwarebytes to take nearly 3 hours to do a full scan on Vista when it takes less than an hour on XP? Many thanks, Ony

Just an update to say all is sorted now. I found the answer on the internet for her. :D..It turned out to be a simple thing. Thanks for your replies anyway.

Thank you both for your replies. Her computer is a Zoomstorm which i believe is a laptop. Dont know if that help at all?