bluegreen

On the new laptop I have 1 USB 2 and 2 USB 3 ports. It used to work fine in all of them. On the older (2010) desktop all are USB 2 ports. I took the back off the phone, removed the SIM card replaced it, put the back on and still the same problem. Had a read around and kept reading about a media card so took the back off and had another look, there was another card so I removed it, replaced it, but the back on and it is working fine again now. So it would appear the media card needed repositioning. Thanks for your help.

I bought a new HP laptop last November and I was able to connect my blackberry 9360 curve via a USB port and transfer pictures from the mobile to my laptop. This will not work now. Before I was given the option of charging or transferring files. Now it just charges and I am given no other option. I just tried it on my old desktop and the same problem happens there too. Back on the laptop if I go to Devices and printers, troubleshooting it does say "Issue found, USB composite device cannot work properly with USB 3.0 USB composite device is an older USB device and might not work with USB 3.0". I have 3 USB ports and have tried it in every port. Funny thing is it has been working fine every time I tried before in the last 2 months. Any help would be appreciated. Thanks.

Thank-you very much for your time and patience. I do feel better now knowing that if something goes wrong and I am unable start Windows I will be able to use the external hard drive to install the system image I created earlier. I have read the tutorial posted in post 14 a couple of times, quite a lot to take in. I always did have a fear of going into BIOS mode with my last laptop, I did get used to it last week because I felt I had little to lose knowing it was probably on it's last legs. I do not really want to go into BIOS mode with this new laptop right now, I am just grateful that it is a pleasure to use and should anything go wrong I stand a good chance of being able to get it functioning again. Thanks again, I really appreciate it.

Thank-you for the information. I went with option 2 for reformatting the external hard drive. Then followed the link to save a system image onto the external hard drive. "The following are backing up EFI system partition Windows C (system) Windows RE tools (system)" It only too about 15 minutes though which was quicker than I was expecting so checked to see what is on the external hard drive. "176GB free of 232GB" If I right click and click "open" there is a files that says "WindowsImageBackup" double clicking that take me to "LAPTOP-SSMGOVRM". Double clicking that shows me 5 files, "Backup 2017-12-1 Catalogue Logs SPP metadata cache Mediald" I was then asked if I wanted to create a recovery drive so I disconnected the external hard drive and inserted the 16GB flash drive. This was successful and took about 2 hours 15 minutes. It says 7.18 GB free of 14.4GB. So I think they have both been successful, I will label both devices and keep in a safe place.

Thanks for the reply. The hard drive that you left a link for arrived today. I followed the instructions from you link in post 4 of this thread. Control panel, save back up copies of your files with File History, I see the message "File history does not recognise this drive". I assume "File history" should be turned on like in the image you proved? If I click "system image back up" "Create a system image" I see "This drive cannot be used to store a system image because it is not formatted with NTFS". What does that mean?

I managed to find out I was using Windows version 15063 1703. There had been no automatic updates to 16299 1709 so I looked in the maintenance centre and started the update process. It took many hours. When the laptop turned on Windows Defender was in charge of device and performance help, firewall and network protection, app and browser control but Malwarebytes was dealing with virus and threat protection. I was unable to turn defender on to virus and threat protection until I had disabled Malwarebytes. Then Defender took over and I have turned on controlled folder access. Now I have enabled Malwarebytes again and it seems to be ok to run with Defender on too. In Malwarebytes, scan for rootkits is off, should I leave it that way or turn it on?

The external hard drive and USB stick are on order. I have uninstalled McAfee Livesafe from the control panel, restarted, ran the MCPR tool, restarted. Windows Defender was already turned on when I looked. I have green ticks next to all four sections, "no action needed" "You're using the recommended settings". I would like to turn on the new anti ransomware feature you mentioned. I followed your link but when click Virus & threat protection >> Virus & threat protection settings there is no Controlled folder to toggle. I have Real time protection: ON Cloud based protection. ON Automatic sample submission. ON Exclusions. Notifications. I wonder if it is set up differently on my laptop because in 'Firewall and network protection' I see, Private (discoverable) network. Firewall is on Network is not connected. Public (non discoverable) network Firewall is on Network is connected. Then 5 blue clickable links, the 1st one is,"Allow an app through the firewall" When I double click on there a new box opens, Allow apps to communicate through windows firewall. There is no on off button so I assume it is on by default, what do you think? Do I need to take further action? Below is a list of 110 programs/apps, some are ticked, some not. I appear to have Windows Defender anti-malware client version 4.11.15063.447 Engine version 1.1.14306.0 Thank-you for any assistance.

Thank-you very much for the help. I do have 2 USB 3.1 ports. I will order a 250GB 2.5" USB 3.0 Portable External Hard Drive and a 16GB USB stick. This will take me a while to get them delivered, I will update the thread. Thanks again.

Thank-you very much. It worked and I am thrilled to be able to carry on using the HP printer.

Thank-you for the reply and tip on the anti-ransomware feature in Windows Defender. Regarding the last link, creating a back up image. So I should create an image on an external hard drive and a flash drive. I do not have and never have used an external hard drive. Is there any special type I need to buy? I am on a budget. I have had a look on an auction site and see it will plug into a USB port. Storage capacity ranges from 500gb to 4TB. For your information I do not have an optical drive on my laptop. I do have a blank flash drive.

Thank-you for the reply. I have installed MWB from your link. Is Windows Defender and MWB sufficient? Any need for a SAS replacement?

I have a HP laptop. Windows 10 home came pre installed and so did McAfee Virus scan and Firewall for 12 months. I have never used McAfee before, always used Windows Defender or security essentials. SAS and MWB free version. I do have the option to use Windows Defender. Which one would you use?

I have an HP Deskjet 2130 all in one printer that was set up on my old laptop, the laptop no longer works. The printer is still set up on my PC and I have the installation disk and would like to be able to use the printer on my new new HP laptop, but it does not have a DVD/CD tray. Is there anyway I can set the printer up to work on my new laptop?

Thank-you for your help Ken. I have not given up on trying to fix the PB laptop but have put it away for now. I can come back to it and try to put in an enclosure at a later date. I need to be online tonight so bought a HP laptop yesterday and have managed to set it up and am getting used to Windows 10. I do have a few questions regarding virus ware so will go over to the Windows 10 section and make a post. Thank-you for all your time and information, I learnt a few things.

Thank-you for the help. I am not bothered about any lost files. I was watching some youtube videos last night on how to dismantle my laptop, it is possible I could do that. The guy had a load of test equipment though which I obviously don't. The nearest computer shop is quite a distance from here and from experience was not impressed with him. It could end up costing quite a bit. I think I will have to admit defeat and purchase another laptop.