Annie7

Sorry for the late reply. Yes, that was my thread a while back but a different laptop. I unplugged the router and rebooted the laptop but it's making no difference. Everything is so slow and pages rarely load first go. Is that the yellow cable that I should try using to connect to the router? I should have one, will check later and try it out. Thanks.

I bought a new laptop last summer and have only recently started using it. Its an Acer Aspire A315-51 running Windows 10. However, it's driving me up the walls. Everytime I try to do anything the circle spins round and round forever on webpages. I get Error - timed out, No Internet Connection or The site can't be reached, DNS probe messages. This happens about 50% of the time. I click refresh and the page loads fine usually. There's no problem with my internet as my other laptop and my tablet both work fine with no problems. As it's a new laptop, it isn't loaded up with a pile of junk but I have tried CCleaner and running virus checks which are all fine. I tried reading up on the problem in Google and tried a few things such as flushing the DNS but it didn't help. Has anyone any ideas why this is and how can I solve it. Thanks.

I ran a speed test and it was practically zero so I switched off/on the router and the speed is flying again and allowing me to download everything. No threats found on any malware program so all seems good again and running properly. Simple fix after all, which I should have tried first! Will do a thorough clean out during the week just to be sure. Thanks again for your help.

Hi Ken Thank you for your reply. Yes it is slow to fully load since Friday. I have removed AVG and switched on defender for now. It's an Asus x556ua. I've tried again to download some cleaning tools but I get the error message failed network error. I did manage to slowly download Malware bytes chameleon but when I tried to extract it there was no set up exe. It tried to go online to download this itself but download failed on three times.

I have a two year old Asus laptop running Windows10. Yesterday when I opened it, it was on the log in screen, so obviously had ran an update during the night. Yesterday it was a bit slow and photos on Facebook weren't loading. Today when I opened it it had got much worse with practically nothing loading on Facebook and other websites very slow. I use AVG free antivirus and ran a scan which showed up nothing. I tried to download Malware bytes but the download just hangs after a few kb. Same with ccleaner. Tonight I tried a system restore to a week ago. It took forever but did eventually work, however nothing has changed, still the exact same problems. After this chrome wouldn't open at all. Can anyone help me sort this out? Many thanks!