Ginge827

My thanks to KenB and Rustys for endeavouring to find a solution to my problem - I have finally managed to install Office by re-installing Windows - took a long time but finally got it done , thanks again

Thanks again guys for trying to help but the biggest problem I have is that when I get in to the installer I have already deleted the Click-to-Run extensions so there is nothing left to remove - but when trying to install Office 16 I still get the same error message

Thanks Rustys, Took a while but carried out everything detailed but still got the same error message when trying to install Office 2016 - back to the drawing board

Hi Ken, Tried your latest offer but again to no avail - it seems that everything says that there are no office files or remnants on this computer but as soon as I try to install again I get the same error message. It's looking increasingly likely that I am going to have to start all over again, luckily I have only installed a couple of items

Thanks Ken, Tried the Registry route and indeed there was one Click-to-Run component on there which I removed. I also tried other combinations like Office 16 etc. After all of this I tried to install again and still got the same errror message.

Hi, Screenshot attached. Checked on running processes and only 32bit process was Apple security (I think for Icloud)

Thanks for your welcome and reply. The laptop was refurbished, however I used a Microsoft tool that scanned the computer and found no Office files on there. As I said, I had already removed the Click-to-Run extensions from the File Manager so as there are no more showing I can't remove anything

I am trying to put Microsoft Office 16 (64bit) on to my laptop and although I have removed the Click - to -Run component from the file server as explained on Microsoft's support page, I still cannot load Office. I still keep getting the same message that there is a 32bit component on there that must be removed although it is not visible anywhere.