docman

Just a note of thanks. The repair install of XP has solved many of my manifestations, especially the e-mail glitch. Things are not absolutely perfect--for example, the shut down function window from the start menu does not appear, but I'm used to hard-booting anyway. I've incidentally also resolved several issues I was having with Firefox, so yesterday I went out and bought a new mainboard and CPU. I'll be working up my courage for that ordeal. Thanks again. docman

I hate to be piling on, but here's the latest development. Sometimes in my web browsing I find an image that I think highly enough of to want to save it. Over the last ten years I have saved thousands of them, mostly jpegs but a few bitmaps, too. As of this morning, when I save an image to my MyJpegs folder, it looks like the process is occurring, but then later when I open that folder, the recently saved image is not there. A search produces two findings: a shortcut that returns a file not found message, and a linky sort of thing, that has a most peculiar, at least to me, nomenclature. It reads file:///c:/MyJpegs/example101.jpg. Running a second search on that character string produces a not found message. Whether any of this new behavior is related to the e-mail riched32 business is unknown to me. Also, in the last few days, norton is showing a message that something called bloodhound.unknown has been detected and defeated and all is secure. Googling "bloodhound.unknown" really deepens the kim chee. ??? docman

A note the microsoft knowledge base article gives me a very serious case of bewilderment; why are they talking about Windows ME files and problems in the context of an XP problem? And, there is no trace of a file called riched20.dll anywhere on my system (nor, I think, should there be). and a question: how exactly would one go about "suspending" operation of Norton Internet Security for a little while, without screwing something up, and how hard is it to start it back up after I'm done with Eset? By the way, I ran the ATF cleaner, which is cool, not that I needed the freed-up disk space. It did not resolve my e-mail problem. Thanks again docman

Just a quick interim report. I downloaded Superantispyware and tried to run it. I got a fatal error message to wit: Error 2894. 126. Tried downloading it from two other sites--same result. OK, enough of that. Downloaded Malwarebytes; ran it, took about two hours, found nothing. Nada, zip, zilch, zero. OK, not really surprised. Looked into Eset. Not entirely comfortable with disabling Norton even for a little while. I will study on that. By the way, and this is probably not relevant, but I get the same riched32.dll message when I try to play a .flv video file, but it is not fatal; I just close that window and everything proceeds OK. Additionally, there is a second error message in Outlook Express following the riched32 message, that seems to purport that there is insufficient memory. I find myself incredulous about that, since I have a gigabyte of RAM and 350 gigs of HDD. More to come when I get freed up. Sorry to annoy you all. DOCMAN

Well, yes. I tried today following your very clear and explicit instructions, and here's how it went. After typing in as you instructed in Steps 4 and 5, and clicking on "Expand" (not "OK"), a little window comes up saying "The restore from file does not exist." So I go look in my C:\WINDOWS folder and I note that there is no subfolder in there called "options". Other counselors have indicated to me that I should look in "I386" or in "ServicePackFiles". Neither of these has a copy of "riched32.dll". OK, so I go open my WINDOWS XP distribution CD, presently residing in drive d: and look for "riched32.dll". I find one called "riched32.dl_". Typical MS ********, pardon my french. So in the System Configuration Utility, I tried putting in d:\I386\riched32.dl_. Press "expand" and I am immediately presented with a "System Restore" dialog box. What the hell, says I, I haven't tried that yet. So I select a date about 3 weeks back, run the restore cycle, which reboots, as I'm sure you know, and when, two minutes later, my desktop reappears, there is a large window announcing that "No changes have been made to your computer". I'm thinking maybe I didn't go back far enough, so I run through that fal-de-ral again, restoring to March 1. Same result exactly. Maybe, it occurs to me, we are looking at this the wrong way. By Googling "riched32.dll" I find another potentially helpful suggestion, which says if I reinstall Wordpad, I will automatically get a fresh riched32. That's easy enough. And equally to no avail. Is it possible that the error message in Outlook Express is some sort of manifestation of a virus? Could it be a phantom or some kind of spoof? Are there any useful diagnostics that could focus on OE specifically, or are we more likely looking at some kind of registry anomaly? Incidentally, I am running Norton Internet Security 2008, with automatic live update. I was pretty much out of ideas when I came to this forum, and all of you have been generous with your suggestions and instructions and informations. All I can say at this point is thanks very much for trying. DOCMAN

You are all obviously trying to help, but I got nothin'. Seth, your first option does not offer the choice of accessing anything except .cab files. Your second option, while the process seemed to go alright and the file was replaced in system32 folder, was to no avail. Thanks all for trying. docman

Yes I do. Thanks DOCMAN

riched32.dll First I renamed the file in WINDOWS/SYSTEM32 from riched32.dll to riched32.xxx. Then I downloaded a zip file off the internet called riched32.zip, extracted it to the above WINDOWS folder, rebooted and tried again. The riched32.dll file in the WINDOWS folder does not indicate that it was modified any time since 2001. The e-mail problem persists. Any further thoughts?

I don't know what this is. Thanks.

Hi, community! I feel kind of abashed that I can't solve this one myself. Running XP with SP2 and Outlook Express, when I try to open an e-mail, I get a windows message box that says something about a file named riched32.dll and my need to reinstall it. Microsoft's help is no help. I do have my original XP distribution CD, but I believe the files on that CD are compressed. How should I proceed, hopefully short of a full reinstall of XP? The other mystery of this situation is that Windows says riched32.dll is a Windows 2000 item. Thanks in advance for any input. DOCMAN