caskin

Hi Guys: Due to badly corrupted registry etc. I was forced to carry out a clean factory reinstall. The actual recovery went well except that I am now unable to access my WiFi connection which I do via Ethernet. The hub is virginmedias latest and full WiFi .I have the WiFi network number plus password, my PC is not WiFi so I connect by Ethernet. I have gone through network and info selecting connect to a network,but no WiFi signals are being shown. With Virginmedia assist we did a full reset without a result, so they dropped out!!! My device manager is indicating both Ethernet controllers require drivers? I have attempted updates and PC search without success. To contact you I am using my daughters win10 laptop, whereas my system is Win 7? I have been onto Acer site and drivers are available, but daughters laptop does not have CD/DVD drive so I attempted a memory stick which worked but my PC doesn't appear to recognise the driver? What can I do to reconnect my PC to the internet

OK Ken Unless I hear from you again tonight,I will assume that all I have to do is use the inbuilt recovery to take me back to unit as shipped?And that bios will take care of itself in the install?? I did manage to back up all files whilst I was in Selective so that was a bonus...... Thanks for all help...

I have three discs taken off the PC as advsied at start..I assume I just start with disc one then 2 etc and reinstall.....or if I use the in built recovery it will do it in correct order?? Never realised there was any order to reinstall?? I know nothing about the bios,I assummed that would be done automatically by recovery discs?

Right Ken this I believe is the final answer to your request and I guess my final question??Can you give your opion on which way to go..as it appears system is going to remain unstable unless reinstalled?????

As I thought within minutes of starting normal system craashed so now back in safe mode!!! If I have to do a reinstall I have two options, 1.There is a recovery system built into PC which takes PC back to original manufacturers settings etc, 2. I have 3 recovery discs made at original start up....would these be cleaner do you think??? If I do a reinstall will reinstalling the printer afterwards cause the same problems all over..although I do not know why it should as I have always run canon Pixma printers the last one being the IP3000,that was supeceded by the one we think is giving all the problems the Canon Pixma MP499??

Sorry Ken didint see that,I am in selctive mode at the moment as in diagnostic I had no interent connection.....So went into selective ,Ive just done scan in selctive with no problems.I will now attempt via msconfig to start in normall but I reckon it will crash within minutes..anyway here goes..Oh and by the way thanks for sticking with me.

Hi Ken about to do scan...Have managed in selective mode to back up files...the only major problem is antivirus will not load,even though I tick it in selective start and services ,its dropped immediately on restart,even a download of my anti virus AVAST would not operate in selective mode. So although PC is stable in selective I have no antivirus,,,,right will do scan and get back cheers

Hi Ken I am about to do as you request.PC will start normally but is NOT stable..shuts down within 2/3 minutes ,I can then start in safe mode or normal mode,but in normal once again after 2 mins it shuts down,so is now worse then when first reported....I could do with getting it stable before I worry about printer? But Im off now to carry out your advice

On the disc itself ,it just states Apps and drivers for Acer,its one you make up on the inital power up of the pC along with 3 recovery discs. On placing it in PC and opening it contains all manner of drivers,chipset,realtek etc...

Hi KenB...There was only one disc with the printer no option to chose 32 or 64 bit,but did go to Canon site and download updated driver for win7 64 bit so that should have taken care of it?? Yes have run all the inbuilt repair programmes,unfortunately many of them state repair if necessary not possible in "Safe Mode" which makes life difficut as unable to run in normal mode for longer than 3 minutes...this as I said began the minute I removed all printer software/drivers/hardware. Totally agree starting from scratch shoud be last option have had to do it in the past on Me and XP and it was a real pain in the harddrive!! If its of any help,besides in built recovery back to manufacturers setting,I also have 3 recovery discs plus one containing all Apps and drivers....have no idea how to use it,but would it help if certain drivers were reinstalled....such as chipset??

Good Afternoon KenB....Im back in the chair again....as stated system now worse since removal of all printer software,and printer.Prior to removal PC was stable as long as I stayed away from attachments or file uploads,but now after 3 minutess PC crashes with BSOD to black screen with F1 and F12,if restarted normally again without any intervention from me it will crash after 3 minutes,only way to operate is as now in safe mode!! Very tempted to carry out manufacturers recovery back to factory settings,but if I do that will installing this canon printer cause problem all over again? Have always used Canon printers,just do not understand why this one has messed up a perfectly runnign PC??

No yellow warnings of any item. System normal at moment. ken,Im tired can we pick this up tomorrow,hope you dont mind,can you sugest a time?

Safe mode not a problem..system is win 7 64 bit

Hi Ken..Did reply to your last advice but reply does not appear to ahve been recognsed I have removed all drivers,plus hardware,carried out scan as requested,same result came back no problems. However since doing that things have become worse.....I am having to send this in safe mode as PC stabilses then goes into BSOD crash without any reason or action on my part,then restarts a few minutes later quire normally again with no action on my part,only to crash again and restart the sequence...HELP please> Or would you rather leave until tomorrow as we have been at this all day and I am very close to do a factory reset recovery!!